Overview
TopCashback has a rating of 4.4 stars from 845 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopCashback most frequently mention customer service, gift card and great experience. TopCashback ranks 5th among Cash Back sites.
I like a lot! But there are problems sometimes I go through you but this is not displayed on the site
I had a problem with the merchant giving incorrect cash back percentage. Topcashback answered and worked on the problem very quickly.
Nice cash back on items I purchase every week for my company. Very easy to earn, website is easy to use.
I am a relatively new user to TopCashback but have used several other cashback services over the years. I recommend people to steer clear of TopCashback as they are very unreliable. I got drawn to them as they seem to have been well-reviewed by bloggers and tend to advertise higher cashback amounts. But what's the point of advertising a higher cashback if the transaction has a very high likelihood of getting rejected. The only transactions that "tend" to go through successfully are lower dollar amounts. I haven't had any success with higher value items. Starting to suspect that the reviewers who left positive reviews are getting paid via referral fee thus their incentive to leave a positive review.
When it comes to filing a claim, it is a complete pain. To clarify, easy to file but waiting for a resolution will try your patience. They say on average it takes them 3-months to resolve a claim. Take note that it is an "average" so it can take longer (most likely will). Getting any updates from them is a pain as they tend to use a template response. 100% of the claims I filed with them have been rejected due to the retailer having no record of the transaction. Despite TopCashback's site recognizing the click-thru via my history and me providing evidence of the transaction (order confirmation/receipt). Seems their strategy is to wear you down and hopefully you forget about your claim or give up.
The only thing positive about them is that customer service tends to respond within 24-hours. But the lack of any useful information in their response negates the experience. Eventually, when they reject the claim, the fault lies with the user. They don't appear to have any clout with their retail partners to escalate the issue. They will never do what is right for the customer.
Save yourself the headache. Avoid at all cost.
I've used other sites to buy gift cards so I'm familiar with the process, I'm glad the delivery was instant.
I have never shopped directly on the website after I discovered TopCashback back. It's fun to get caskback for the shopping we do..
TopCashBack never paid me the sign up bonus nor the cash back on a purchase. It's a total scam. I should stick with other legit cash back sites.
Hi There,
I can assure you we are not a scam. Please send me an email directly to promotions@topcashback.com and I would be more than happy to look into this for you.
Best Wishes,
Dominique
Absolutely love this app and service. They provide great deals and the customer service was above and beyond what you could want. Highly recommend.
Topcacashback una gran experiencia para ahorrar y ganar
Hi Fermin,
Thank you for the kind review!
Best Wishes,
Erica
Scam site, they closed my account with no any reason. So that, thay scam me to appropriate my money.
Hi Hoang,
Thank you for getting in touch.
I can assure you we wouldn't close any account without our fraud team doing an investigation first.
Feel free to send me an email to promotions@topcashback.com so I can double check this.
Best,
Dominique
Easy to use, easy to earn and easy to claim rewards. Highly recommend this site to get a little extra spending power
It was a easy process and went smoothly.
I received a Starbucks gift card And transfer to my account.
When you want to buy some items, please click you Topcashback. There will be surprise for you. Nice app
I had a question and they was very prompt with the answer and was so helpful to me. Also kind and considerate.
TopCashBack is my favorite cash back site. The rates are usually the highest available and their Cust svc is prompt and helpful.
I love being able to shop for things I was already going to buy and get money back for it. Thank you.
I am having a hard time withdrawing my money, I wish there was an easier method or a step by step instruction
Hi Kaitlyn,
Thank you for reaching out. Payout should actually be a very seamless process. Please email me directly to promotions@topcashback.com and I will be more than happy to walk you through this.
Best Wishes,
Dominique
Site will promote attractive cash back rates but you will never actually receive payouts. Use other cash back sites that actually pay what is due.
Hi Bob,
This is certainty not the case. TopCashback pass on 100% of all cashback awarded to us by retailers. If you would like to get in touch with us over a support ticket from your account, we can look into any issues to do with your payouts. You can reach the support tickets here: www.topcashback.com/account/enquiries/tickets/submit/
Thanks,
Patrick
La seguiré utilizando y recomendando.! Puedes ahorrar al comprar.
Hi Lizmar,
Thank you for the kind review!
Best Wishes,
Erica
UPDATE: I've updated my rating from 1 to 2 stars and my title, since TopCashback has resolved my issue, though the cashback payment was 18 MONTHS since the date of purchase.
Hi There,
I'm glad we were able to resolve this for you. In the future, if you have any issues at all with your account, you can always just email me directly to promotions@topcashback.com for a quick and efficient response.
Best Wishes,
Dominique
TopCashback has higher promo rates as clickbait, and does not honor the higher cash back. I purchased a Microsoft Surface Pro through the TopCashback shopping portal during a promo in November 2018, but did not receive the higher cash back. TopCashback has acknowledged the promo rate, which I have screenshots from TopCashback support, but I still have not received the correct cash back after over 10 months. I know that other cash back portals, such as BeFrugal and Rakuten (Ebates) would honor these promo rates, but not TopCashBack. No more TopCashback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jer,
So sorry to hear about your experience. However, I can assure you we are never paying people nor are we allowed to pay anyone for reviews under any circumstances. I am glad that you reached out, because this gives us the opportunity to get down to the bottom of what's causing your tracking issues. Please send me an email directly to promotions@topcashback.com for a quick and efficient response. I look forward to reviewing your account and also offering some tips/suggestions on how to prevent this from happening in the future.
Best Wishes,
Dominique