Toolsvilla

I am very disappointed with the service of Toolsvilla. I never thought that I will be waiting for 8 days expecting my order to be dispatched. It is the worst online platform I have ever experienced. Please confirm the status of this order as I was told by the customer care agent that the order will be dispatch yesterday. Please share the tracking details or let me know the process to cancel the order and the payment refund process.
Order ID: GS*******
Order Date: Nov 2,2024

TOOLSVILLA HAS WASTED MY 8 VALUABLE DAYS. WORST E-COMMERCE PLATFORM.

Please beware of this company!They are fraudsters! A product ordered by me was never delivered.
They are not willing to cancel the orders.The customer care people will not forward or give the contact details of the company. Looks like a planned scam!I lost 1300 Rs.

Will take legal action.

Purchased a band seler from them sometime back. It was just kept aside and I started using it off late. They have been multiple problems with the machine. The tape burns off. I have replaced at least 5 tapes till now. The sealing is totally cross and it kind of holds up at the centre ruining the entire bag. If this is occasional then i can understand. This is happening with every other bag. I may have not got even a 100 seals with this machine till now. They won't take back the machine as they give no guarantee. Even if it costs in thousands. Thankfully I didn't go to purchase all my machines from here. However I will be filing in the consumer court. With no regulatory supervision Companies like these with bad ethics are just running rampant

We bought a grinding machine for 1086 rs which was damaged because of their nasty packing and now they need proof which we already mailed the pics.Never ever buy anything from this site we usually buy from amazon and we never ever had an issue

Worst site not replacing the product when product was mismatch with size variation on imag vs actual. Asking money for replacement delivery charges in site they mentioned that they can easily return or replace order when item mismatch

Have ordered SGT machine and they have delivered non working machine and when raised complain they are checking very slowly and changed the policy which is not written un product description and company policy at that time, they have not returned it and I am bearing a loss of 3100 really fraud site with worst customer service, their representative don't know how to deal with the customer. Pathetic experience better to buy from trusted sites they may charge more but defienetly they don't disrespect customer and don't change the policy per their mood.

I buy product from there it's packaging is defected and machine has scratches on it but they just saying we can't help. On this
But i have unboxing video. Of the product
But they did not refund my money.

I placed an order for 50 litre compressor but they delivered 30 litre compressor, tried to raise complaint but they did not responds and when they respond the time of return and replacement was passed according to them. WTF. Grow up bloody scammers.

I purchased Alphabets and Number for Economy Range Manual Batch Coding Machine 4 Line, from toolsvilla.com and unfortunately received wrong size, when I called them, first they gave me work around for a weeks time, then they asked me to send the video of the product, which I did, then they closed the ticket as resolved, by putting a comment, that resolution has been provided, which was never provided, i asked for refund their agent said, we will replace you with the correct size, i agreed after a 10 days time, then suddenly line got disconnected and when I called again on the same number, no one is responding and neither they are responding to emails, they are fraud by sure.

My order that was placed on April 17th has not yet been received, despite more than 25 days having passed since then. When I contacted them, they stated that it was simply a matter of manpower. Very Worst Service.

I ordered an manual ss hopper grinder from this website For 1350 rupees
I received a product that had rust and cracks which were cleverly hidden with loads of grease.
On first use of the product, it broke, obviously.
When I made a complaint. These people are asking me to pay 705 rupees for the part, which should have been replaced because I received a rusty part in first place.
Customer service is poor, i will proceed with consumer forum complaint but i thought, this experience must be shared

As my milking machine not working proper and also call costumer care they not pick phone calls. I want return my product but in the website return option is not there. So how can I return the product any body knows please advice.

Toolsvilla is a fraud company.

Toolsvilla do not delivered material even if advance payment done.

While asking for delivery their answer is " Hamari team aapke issue par kaam Kar rahi he."

My issue is pending from 16 April.and and solved yet

Great to have discovered Toolsvilla. I could never find such collection of Tools anywhere online or offline. I have bought several
Tools & accessories from them for my various DIY projects and all work so well. I like the way their team follows up in case their is any delay
With my order. I once had to return a product and the team acted very swiftly. I am overall very satisfied and wish them good luck.

I buy from Amazon & Flipkart mostly, tried a new website for the first time, was amazed to see the
Collection of tools, spares and accessories these guys have. Have bought a few tools for my workshop
And they were delivered on time. Post my purchase they have sent me tutorial videos which I have found very helpful.
We need more startups like these in India.

DONOT PURCHASE ANY PRODUCT WITH THIS FRAUDULENT COMPANY. Purchased tiller attachment for brush cutter with 28mm. But received a defective product. Now toolsvilla refused to refund my money post providing proofs of defective product. Toolsvilla is making money by selling only defective product. And so called support representatives are also frauds, they will purposely disconnected the calls. Also the positive reviews for this company might be provided by there internal fraudulent staffs only.

Very worst behaviour of the customer service, tools villa is not accepting the return of the product or not ready for the refunds, beware, think twice before ordering any product in the tools villa. I had a very bad experience, Initially they asked me to assemble the product and requested that I send the video/images after that they are saying return is not possible... Find the details below

Order Number:GS*******
Product: MIST FAN

Bought a 25 litr air compressor and received a 10 litre completely damaged one. No Customer s ervice number. Don't know how authorities are allowing this website to exist even

I purchased neem cack and oil on 6 th nov paid 4500 rs the next morning i got it at half cost locally.so i cancelled order.i called 5 times emailed 5 times
Order id gs*******/1
Gs*******/2
Till date not get refund
They just cheat not good response