Toolsvilla

I placed an order for 50 litre compressor but they delivered 30 litre compressor, tried to raise complaint but they did not responds and when they respond the time of return and replacement was passed according to them. WTF. Grow up bloody scammers.

We bought a grinding machine for 1086 rs which was damaged because of their nasty packing and now they need proof which we already mailed the pics.Never ever buy anything from this site we usually buy from amazon and we never ever had an issue

Worst experience ever.No return or refund from their side.Worst product as well.Never buy anything from this site.Worst customer service.

Product ordered and they said Product dispatched with xpressbees, for my Address courier said incomplete Address, but from Amazon, Snapdeal, Flipkart, Ajio, even industry buying sending to same Address for a Past 3 Years, as of now minimum 300 parcels will be delivered to that Address, but toolsvilla says we are speaking and arranging for delivery

"Very worst service, do not place any order in Toolsvilla quality of the product is not good. Give different product. No return policy "

Have ordered SGT machine and they have delivered non working machine and when raised complain they are checking very slowly and changed the policy which is not written un product description and company policy at that time, they have not returned it and I am bearing a loss of 3100 really fraud site with worst customer service, their representative don't know how to deal with the customer. Pathetic experience better to buy from trusted sites they may charge more but defienetly they don't disrespect customer and don't change the policy per their mood.

Great to have discovered Toolsvilla. I could never find such collection of Tools anywhere online or offline. I have bought several
Tools & accessories from them for my various DIY projects and all work so well. I like the way their team follows up in case their is any delay
With my order. I once had to return a product and the team acted very swiftly. I am overall very satisfied and wish them good luck.

Worst site not replacing the product when product was mismatch with size variation on imag vs actual. Asking money for replacement delivery charges in site they mentioned that they can easily return or replace order when item mismatch

I have order 1hp air compressor head.but toolsvilla deliver car washer.
On return of product they told me.if any defect observed.then it will be chargable.very very bad service.never go for this.

My order for a Sugarcane Juicer machine was stuck at the Pune DTDC courier branch, I tried connecting with the DTDC team but they did not respond
Properly. I emailed the Toolsvilla customer support team and they arranged a conference call for me with the
DTDC pune hub manager. The product was delivered to me within 2 days. I appreciate all the help & support.

They are FRAUD. I ordered a product with them, and received the package. On opening I found a used old product. I tried to raise my complaint, but they do not answer

I ordered an manual ss hopper grinder from this website For 1350 rupees
I received a product that had rust and cracks which were cleverly hidden with loads of grease.
On first use of the product, it broke, obviously.
When I made a complaint. These people are asking me to pay 705 rupees for the part, which should have been replaced because I received a rusty part in first place.
Customer service is poor, i will proceed with consumer forum complaint but i thought, this experience must be shared

Very worst behaviour of the customer service, tools villa is not accepting the return of the product or not ready for the refunds, beware, think twice before ordering any product in the tools villa. I had a very bad experience, Initially they asked me to assemble the product and requested that I send the video/images after that they are saying return is not possible... Find the details below

Order Number:GS*******
Product: MIST FAN

I am dr shareef from Kerala. I hav ordered one item 5 days ago. I didnot get the product yet. When I checked the track details, i found dat it has not dispatched yet. I called d customer service, they told my product will be dispatched within 48 hrs ( how kind!). Again 5 days after dispatching. I wanted the product by tomorrow for the purpose of gifting the same for a house warming function which is sheduled on this Sunday. Quite disappointing... very bad service

My order that was placed on April 17th has not yet been received, despite more than 25 days having passed since then. When I contacted them, they stated that it was simply a matter of manpower. Very Worst Service.

I found Toolsvilla while I was searching for Gardening tools online. I am an avid gardener and like to do weekend DIYs.
I have ordered a few tools from this website in the last few months and never had a problem. The delivery time & packaging
Quality however should be improved.

I purchased Alphabets and Number for Economy Range Manual Batch Coding Machine 4 Line, from toolsvilla.com and unfortunately received wrong size, when I called them, first they gave me work around for a weeks time, then they asked me to send the video of the product, which I did, then they closed the ticket as resolved, by putting a comment, that resolution has been provided, which was never provided, i asked for refund their agent said, we will replace you with the correct size, i agreed after a 10 days time, then suddenly line got disconnected and when I called again on the same number, no one is responding and neither they are responding to emails, they are fraud by sure.

Tools villa supplied totally different hand fruit juicer which is not matching with image appearing over net. Supplied "Iqbal Juicer". Color, screw and appearance different. Inside rusted. Totally dissatisfied. They refused to take back. Company people rude over phone. They are cheating customers by giving misleading add over net and deny to take back. Be aware from so called policies and avoid purchase from toolsvilla

Not Trustworthy Make Fool of Customer By Charging 10% payment in Advance. If try to get Refund they make fool of Customer. Do not Buy any of products from this site. Making fool of Customers.

I came across Toolsvilla while I was browsing for heavy duty Presssure washers online. They have an amazing collection of
Washers, Polishers pressure guns & accessories. I have bought 6 tools from them for my car wash & all of them work fine.
I think they should tie up with better courier partners. My order was delivered via eCom Express and sometimes the delivery times exceeded
7 days which is too much. Also the wait time at their call center is very long. I have stopped calling them and instead prefer to chat/email their executives.

The company runs by incompetent staff.
On 10 July I ordered an item for 9500Rs. Ref GS*******. To date 22/8/23 the item ordered has not been received. Staff are unable to take decisions without passing on the problem up to Sir who in most cases is unable to deal with the problem or customer. I had to seek and make a complaint to Anjuna police. A young officer did succeed to call management but even so toolsvills.com failed to deliver the item ordered. I have the evidence of toolsvilla.com consistent failure to repeated pleas to service the order.
RN. email:*******@hotmail.com. Tel: *******089/ +44 7774 148 429.

DO NOT buy from here. Very bad policies. If you don't raise a complain within 2 days they wil not entertain you. Lot of bad products on their site and fraud company.

Purchased a band seler from them sometime back. It was just kept aside and I started using it off late. They have been multiple problems with the machine. The tape burns off. I have replaced at least 5 tapes till now. The sealing is totally cross and it kind of holds up at the centre ruining the entire bag. If this is occasional then i can understand. This is happening with every other bag. I may have not got even a 100 seals with this machine till now. They won't take back the machine as they give no guarantee. Even if it costs in thousands. Thankfully I didn't go to purchase all my machines from here. However I will be filing in the consumer court. With no regulatory supervision Companies like these with bad ethics are just running rampant