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India
1 review
0 helpful votes
Follow jignesh H.
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I purchased neem cack and oil on 6 th nov paid 4500 rs the next morning i got it at half cost locally.so i cancelled order.i called 5 times emailed 5 times
Order id gs*******/1
Gs*******/2
Till date not get refund
They just cheat not good response

Date of experience: December 20, 2022
India
1 review
0 helpful votes
Follow Hemal P.
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I bough foot spray pump with online suggested spray pipe 15 mtr extension. The extension pipe connection does not fit to foot pump and support team at toolvilla is saying go buy connection on your own. Why they can't have full transparency online description

Date of experience: December 2, 2022
India
1 review
3 helpful votes
Follow Uday P.
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I bought a Mist fan and was delivered the same without a part. After a lot of follow up managed to get the part and finally the fan could be assembled. The product quality and performance is excellent but I did have some trouble in convincing them initially that a part was missing.

If I could review the product I will give it 4 to 5 Stars but customer service sure need s a lot more attention. More so to overcome so many bad reviews by others...

All the best team and work hard to overcome the negative reviews and your company will be back on track as the products are of good quality.

Date of experience: April 14, 2021
India
1 review
4 helpful votes
Follow Amit S.
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Do not buy from toolsvilla if you ever going to need any service from them. We bought a product which did not work on arrival and toolsvilla offered very little help in solving the problem. They do not replace or give refunds even when the product is faulty.

Date of experience: June 18, 2021
India
1 review
2 helpful votes
Follow Joshi S.
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Cheating by supplying different product
December 30, 2022

Tools villa supplied totally different hand fruit juicer which is not matching with image appearing over net. Supplied "Iqbal Juicer". Color, screw and appearance different. Inside rusted. Totally dissatisfied. They refused to take back. Company people rude over phone. They are cheating customers by giving misleading add over net and deny to take back. Be aware from so called policies and avoid purchase from toolsvilla

Date of experience: December 30, 2022
India
1 review
7 helpful votes
Follow ranit r.
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Very Good
January 10, 2023

Great product at first sight I did not think it would turn out so handy. Slinging it up and then being able to pump up the pressure without having to put the sprayer down is a definite advantage. The quality is good and cheaper than others.

Date of experience: January 9, 2023
Bangladesh
1 review
0 helpful votes
Follow Ajay K.
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Positive experience
April 18, 2023

I recently placed an order online for an Flour Mill and was pleased with the level of service provided by the company.
The delivery was speedy and the product received was exactly as depicted on the website. Overall, it was a positive experience.

Date of experience: April 18, 2023
Georgia
1 review
0 helpful votes
Follow Swopon B.
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Incredibly helpful
April 17, 2023

I was hesitant to order online, but Toolsvilla made it easy and hassle-free. Their customer service team was incredibly helpful in answering my questions and guiding me through the ordering process. The product I received was exactly as described and exceeded my expectations.

Date of experience: April 17, 2023
India
1 review
0 helpful votes
Follow Roy J.
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Delivery On time & packaging quality!
March 30, 2023

I found Toolsvilla while I was searching for Gardening tools online. I am an avid gardener and like to do weekend DIYs.
I have ordered a few tools from this website in the last few months and never had a problem. The delivery time & packaging
Quality however should be improved.

Date of experience: March 30, 2023
India
1 review
0 helpful votes
Follow Ramesh R.
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The tools I purchased from Toolsvilla have helped me in my woodworking business. They are well-made and durable, allowing me to create precise and intricate pieces with ease. I highly recommend Toolsvilla to any Carpenter looking for quality tools.

Date of experience: April 20, 2023
India
1 review
0 helpful votes
Follow Vandana P.
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I made the payment online and they did not deliver the product. They said the delivery agent told them that it is because of some natural calamities. This was completely false information.
After almost a month, when I called, they said that it is already returned without even informing me. It never came even though I made the payment.
I will not recommend buying from this website.

Date of experience: January 23, 2023
India
1 review
0 helpful votes
Follow Sampat J.
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I bought a pump, they dispatched, they eveyday msg that we are out of deliver but never calls/comes to you, and update that you were not available at location.I am spaculative that they will consume both motor as well as my money now.

Date of experience: April 10, 2023
India
1 review
0 helpful votes
Follow Sudheer M.
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Ordered a battery and they sent a used one which is not working. I am unable to return it. And their customer support (text only) doesn't respond.

Date of experience: August 14, 2024
India
1 review
0 helpful votes
Follow Koushik S.
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Great service!
April 19, 2023

The website is easy to navigate and the product descriptions are detailed and accurate. I appreciate the level of information provided, which makes it easy to make an informed decision about which product to purchase. Overall, I am very happy with my experience shopping at Toolsvilla.

Date of experience: April 19, 2023
India
1 review
5 helpful votes
Follow Madan R.
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They are not at all bothered about customer service. Delivered item is with lower specifications that the ordered one, and not at all helping with return/refund. Pathetic process, and never fall into their trap.

Date of experience: September 20, 2020
India
1 review
0 helpful votes
Follow Keyul J.
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Recommended Toolsvila to My Friends!
March 29, 2023

I was not able to start my Chainsaw I ordered from Toolsvilla. I contacted the customer support support and they sent
Me an installation video. I have been shopping online for a few years now but haven't seen such prompt response from companies.
Have recommended Toolsvila to a few of my friends as well.

Date of experience: March 29, 2023
Bangladesh
1 review
0 helpful votes
Follow Md. Arif A.
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They have an amazing collection!
April 13, 2023

I came across Toolsvilla while I was browsing for heavy duty Presssure washers online. They have an amazing collection of
Washers, Polishers pressure guns & accessories. I have bought 6 tools from them for my car wash & all of them work fine.
I think they should tie up with better courier partners. My order was delivered via eCom Express and sometimes the delivery times exceeded
7 days which is too much. Also the wait time at their call center is very long. I have stopped calling them and instead prefer to chat/email their executives.

Date of experience: April 13, 2023
California
1 review
0 helpful votes
Follow Suresh K.
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Satisfied service!
April 12, 2023

I came to know about Toolsvilla via a Friend who purchase a 3 hp Power Weeder for his Organic farm. I have ordered
A few equipment for my welding workshop & they all seem to be very robust. I would like to appreciate their focus
On customer satisfaction.

Date of experience: April 12, 2023
India
1 review
6 helpful votes
Follow Hemal P.
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Toolsvilla is a fraud company who will take your payment even when they do not have stock of the item you purchase and pay for. They will call you saying this product is not available and then start convincing to buy another product. Pathetic company, do not buy from Toolsvilla, if you do then do Cash on delivery only check the material then pay. I am yet to get my payment refunded and will nail these guys down.

Date of experience: September 23, 2020
India
1 review
2 helpful votes
Follow shareef m.
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Disappointing
January 27, 2023

I am dr shareef from Kerala. I hav ordered one item 5 days ago. I didnot get the product yet. When I checked the track details, i found dat it has not dispatched yet. I called d customer service, they told my product will be dispatched within 48 hrs ( how kind!). Again 5 days after dispatching. I wanted the product by tomorrow for the purpose of gifting the same for a house warming function which is sheduled on this Sunday. Quite disappointing... very bad service

Date of experience: January 27, 2023

Overview

Toolsvilla has a rating of 1.9 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Toolsvilla most frequently mention customer service and fraud company. Toolsvilla ranks 375th among Ecommerce Tools sites.

service
58
value
57
shipping
55
returns
49
quality
54
+43