- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Tool Kit Depot has a rating of 4.2 stars from 5 reviews, indicating that most customers are generally satisfied with their purchases. Tool Kit Depot ranks 268th among Tools sites.
AEG power tools are built tough to handle all your heavy-duty applications. Whether you're after woodworking tools for your workshop or power tools to take with you to the worksite, Tool Kit Depot have a massive range of models and types, including saws, drills, grinders, sanders, multi tools and impact tools.
Products used:
AEG power tools
They are authorized dealer of Makita tools which are the best in OPE and cordless tools. They have wide selection of cordless power tools that could help in carpentry and drilling jobs easily. Highly recommended.
Products used:
Makita tools
Thank you, William. We really appreciate your feedback and recommendation. We look forward to assisting you again - TKD team.
Great deals of ladders for your home workshop. Overall awesome quality of hardware products from reliable brands. Great value and service.
Products used:
ladders
Thank you so much, Ethan. Providing the best price and quality brands is what we strive for. So glad to hear we hit the mark for you and we look forward to assisting you again in the future - TKD team.
They have ALL the home gardenings and hardware tools you've been searching for. All the staff in this department store are very accommodating and approachable. I love shopping here!
Thank you so much for your awesome feedback, Jefferson - TKD team.
I ordered a new twin pack battery set priority as I needed them fast. Arrived in three days but they were the wrong capacity (less Amp-hours). Emailed support and they seemed angry at me - no apology, no nice words, just "send some pics of what arrived". Sent the pics and they just sent back a con note to return them. That would have voided the whole idea of priority (I had an upcoming job) by the time I sent the wrong ones back and then they would send out the right ones. So I told them I would send back the wrong ones after the job was done in a week and they can send me the correct ones after that.
Got another angry email from them - oh, I can't send them back "used" - that would void warranty. What warranty? They said they would refund the difference between what I ordered and what I received, and that was all they would offer. Now I'm left with batteries I didn't want and would have to fork out hundreds more to get the ones I was after. All because their despatch department cannot read the labels. An AI would give better customer support than them.
Edit: TKD has reached out to me and apologised for the negative experience. Someone further up the ladder has noticed the shortcoming and has offered a resolution which is much more appealing to me. I will now continue to shop at TKD with my faith in good customer service restored. Congratulations to TKD of picking up the issue and working to an amicable resolution. Rating after the resolution - 5 stars!
Products used:
Batteries
Hi Toby, thank you for taking the time to leave feedback on your experience with TKD. You're right; we haven't hit the mark on this occasion in our handling of this issue, for which I do apologise. We're taking this as an opportunity to re-group and reflect on expectations to improve our interactions. I will reach out to you directly to work through your comments. Thank you - Tara | TKD team.
Gain trust and grow your business with customer reviews.
Hi Victor, thank you so much for your feedback on TKD and AEG tools - TKD team.