Toby H.

I ordered a new twin pack battery set priority as I needed them fast. Arrived in three days but they were the wrong capacity (less Amp-hours). Emailed support and they seemed angry at me - no apology, no nice words, just "send some pics of what arrived". Sent the pics and they just sent back a con note to return them. That would have voided the whole idea of priority (I had an upcoming job) by the time I sent the wrong ones back and then they would send out the right ones. So I told them I would send back the wrong ones after the job was done in a week and they can send me the correct ones after that.
Got another angry email from them - oh, I can't send them back "used" - that would void warranty. What warranty? They said they would refund the difference between what I ordered and what I received, and that was all they would offer. Now I'm left with batteries I didn't want and would have to fork out hundreds more to get the ones I was after. All because their despatch department cannot read the labels. An AI would give better customer support than them.

Edit: TKD has reached out to me and apologised for the negative experience. Someone further up the ladder has noticed the shortcoming and has offered a resolution which is much more appealing to me. I will now continue to shop at TKD with my faith in good customer service restored. Congratulations to TKD of picking up the issue and working to an amicable resolution. Rating after the resolution - 5 stars!