ToolBox SupplyReviews 35

Purchased an item through them as a third party seller on Amazon. They shipped an incorrect item. No big deal, mistakes happen. I sent the incorrect item back per their instructions on Amazon and received only a partial refund. When I contacted Toolbox Supply directly to see why, I was told it was my fault for not contacting them first and I was charged a 10% restocking fee and return shipping cost. I'm confused... it's my fault that Toolbox Supply shipped the wrong item? The customer service rep as very rude and then further insinuated that I replaced the item in the box I returned. So now I'm a liar as well. I'm sure if you get the right item all is well, and I will say prices are very competitive, but if you need any help from customer service, good luck! They have an attitude that they do nothing wrong and everything is your fault.

I bought (20) 50 pound hooks, the hooks have a 50 pound capacity to hang tools in our construction trailer - the construction trailer needed to be outfitted and completed in the next 7 days everything else is completed just waiting for the hooks from Tool Box Supply, so this order was critical to me. I received an email (that I have a copy to prove what I am saying) from toolboxsupply.com telling me the hooks "fell out of the shipping carton and the shipping carton was discarded" I called the company in a panic asking them to re-ship the hooks - the rep I spoke to refused and was rude beyond belief. I asked to speak to the owner - the rep refused. I asked to speak to anyone that could help me, the rep told me it was his decision and to call back in two weeks when the insurance claim was resolved if I wanted to re-order. The next day the hooks from toolboxsupply.com arrived at our office. However, I had already re-ordered the hooks from another vendor, now I have a second order of hooks that will be arriving this week. Toolboxsupply also tied up my money and would not give me a credit. If the company disputes this I will then attach photos for all to see, I do not like emailing attachments to unknown sources. Now I have to deal with my bank, I have to go to the post office and pay money to return the hooks to toolboxsupply. There is no way I am keeping these hooks as I have re-orderd the same hooks from another source, I want my money back.

I purchased something from this company as a third party seller on Amazon. The package was shipped via FedEx but never arrived at my address - but was returned to seller. The seller emailed me that the ordered had been cancelled due to being undeliverable/incomplete address. The address was provided by my Amazon account - I get orders delivered nearly everyday to the same address. I called and the customer service rep was very rude and insisted that I entered an incomplete address and to look at the order on my amazon account. The order on amazon had my complete address. He kept telling me it didn't even though I was looking at it on my computer screen. He was not helpful and pretty mean. I complained to amazon. They have requested a refund on my behalf since the seller has already received thecreturned merchandise. Just go to Lowe's.

I purchased a recycling tub from this seller and upon receiving the items, I noticed that I was charged more than I originally put in my cart. When I contacted the seller, they informed me that under "details" there is a separate link stating that this includes 6 tubs which is why I was charged more. I requested a full refund and the customer service representative did not help resolve this issue. I called several times and an Indian man answered every time, so he must have been the only one working there. He was very rude and disrespectful and hung up on me. When I tried to call back, he blocked my number. Luckily, Amazon helped me receive my full refund and is currently investigating this third seller party. Hopefully they shut them down so they can't scam anyone else.

I ordered a product through Amazon.com. My product status was showing delivered however, no product. Toolboxsupply.com answer was to go around the neighborhood and check with my neighbors. As it turns out it was delivered to the USPS but not my residence. On contacting them the second time, they told me that I need to go to the post office and trace the package. This kind of defeats the whole purpose of being Amazon Prime and using the convenience of online shoppping, which I do very often. Needless to say toolboxsuppy.com has done nothing to remedy the situation, but they do have my money. So, buyer be ware.

I ordered through Amazon from this Co. They canceled my order by accident then emailed me for payment saying it was due to arrive the next day. I had to do all the calling to Amazon and my credit card bank to make sure this wasn't fraud. We get the call for delivery and they ask if we can pick up the item. We paid more than $100. For shipping for 2 dog kennel panels. The ship charges were more than the kennel pcs. No way were we going to pick them up in Georgia. Then the driver calls me and says can we meet at QT about 20 mins from my home because his big truck won't get into my neighborhood. My husband was at work and this driver shows up down the road from my house and I 5'3" and 50 yrs old had to carry the fence siding up the road to my house. Ridiculous! I Amazon, who is the best Co ever, gave me $15 in credit that I would have been out because I was missing out on using my Amazon credit card through Amazon since the order had been canceled. Never Again will I order from Toolbox Supply. Very unfortunate!

I recently ordered window boxes from this company through Amazon. On the Amazon description, it was noted that the window boxes were sold 6/case. When I received the shipment, it seems that the window boxes were being sold by the each. So, I returned them all due to the inflated price of being sold by the each. ToolBoxSupply accepted the return, but charged a 10% re-stocking fee. I e-mailed the company and explained that the description of the item on Amazon was misleading as it indicated that the product was sold 6/case versus by each. The company responded that the description was correct and did not adjust my refund. So, I was only refunded 90%. Will never, ever order from this company again.

NOT impressed. I ordered some peg board hangers and only half my order was shipped. I called to inquire and was told the missing pieces were no longer available. A phone call or email or something would have been nice because I would have rather canceled the entire order and received a full refund. When I talked to customer service, they claimed to have not charged me for the hangers that I did not received. I requested a return shipping label to send the entire order back for a full refund but was denied that request. I have no desire to buy different parts from different places and have to pay shipping twice. In the end, I got refunded for my shipping, but I had to work for it. They said that I'll get a refund for the pieces, but I haven't seen that yet, so as of now, I've paid for something I didn't get. Will NEVER order anything from them again. The quality of the hangers do seem good though.