Bee C.

Purchased an item through them as a third party seller on Amazon. They shipped an incorrect item. No big deal, mistakes happen. I sent the incorrect item back per their instructions on Amazon and received only a partial refund. When I contacted Toolbox Supply directly to see why, I was told it was my fault for not contacting them first and I was charged a 10% restocking fee and return shipping cost. I'm confused... it's my fault that Toolbox Supply shipped the wrong item? The customer service rep as very rude and then further insinuated that I replaced the item in the box I returned. So now I'm a liar as well. I'm sure if you get the right item all is well, and I will say prices are very competitive, but if you need any help from customer service, good luck! They have an attitude that they do nothing wrong and everything is your fault.