TolunaReviews 148

After 6 months I managed to collect 65.000 points (15=€). 1 survey or none each week while other apps offer several surveys every day. Having waited for 3 weeks to get paid (Needless to say that all other legit apps pay within a few minutes), I just got an email from Toluna saying that they are not able to transfer my points to PayPal. Instead, they gave me my points back. To do what with them since I can't get paid? I'm sorry I wasted so much time for nothing, and worried about sharing my personal information with such an unethical "company".

I have used this many year and never has issue before but today. Which is disappointing? My account has been suspended due to unable to claim the rewards! Suddenly my account has been suspended due to unknown. Have tried to claim the rewards since April, 2025 but Claimed 4 gift cards but only 1 is working. Contact the service desk but NO One reply. Today, my account totally suspended and all the point has cancelled as well which is nearly 2,000,000 points under on account. The customer service desk wasn't reply and help to resolve. Waste the time from this website Totally lost and disappointed. Will need to fill out the complaint to ACCA

My experience with the Toluna website was based on recommendations from my friends and my manager. I registered on the site, and my first impression was positive. I had always heard about the opportunities to earn money through surveys, so my expectations were high. However, after a few days of being subscribed, I encountered a problem when I tried to log in, as a message appeared stating that my account had been suspended. I felt frustrated and surprised, especially since I had not engaged in any inappropriate activity. I am now wondering: Has the site become inactive? Are there ongoing issues in the site's systems? Or perhaps they have reached a certain number of members? I am looking for answers from anyone who has information about what is happening with them. If you have had similar experiences or details about the current situation, I would greatly appreciate you sharing any information.

I have been with Toluna for 6 years. In the beginning they were ok. The only problem was they were screening me out without awarding points at the end of the completed surveys. They will take all the information from you but not award any points for the completed surveys. Out of 5 surveys you do, they will screen you out for 2 surveys after you have completed it. Recently, Toluna has become unscrupulous. They will keep sending you survey invitations and tempt you to do all their surveys but will block you from claiming any rewards. First, they delayed my PayPal rewards for 6 weeks although they have written in the rewards section that it will take only 2 to 3 weeks to process it. They have also permanently blocked me from redeeming any Coles or Woolworth vouchers or any rewards citing that my full name/ address / IP address are wrong or VPN was turned on etc. They come with all kinds of unreasonable reasons to prevent me from claiming my rewards. Even with evidences provided by me that there is nothing wrong at my side, they will give a standard reply and say that the fault is at my side and they will just close the case without doing anything to help you. Toluna has given me stress by not allowing me to claim my rewards. I had wasted my time and efforts to do the surveys and i cant claim any rewards. Toluna is a unethical survey company that cheats you by preventing you from redeeming any of the rewards which are there for show only. And I am not the only one experiencing this. There are alot of seasoned panelists who had encountered the same problems as I have. Toluna does not even deserve one star, they deserve a score of ZERO. Action should be taken against Toluna for their nonchalant attitude! They should not be let off and we should not allow them to continue cheating people of their rewards.

I have been an active member of Toluna for a long time, consistently providing honest and thoughtful responses in all surveys. However, I recently faced the suspension of my account without any prior warning, which raised significant concerns for me. The company claimed that I engaged in fraudulent activities, which I find entirely unfair. No evidence or clarification was provided regarding these allegations, and I did not receive any warning about potential errors or misuse. Instead, my funds were confiscated, and my account was closed immediately. I reached out to customer support several times, but unfortunately, I did not receive a proper response. Instead, they insisted that I am a fraudster, which I find quite absurd. As an active and responsible user, I feel that this treatment was unprofessional. This is the second time I am submitting a negative review about this site, and I will continue to rate it negatively at every opportunity. Additionally, I am now concerned about the security of my personal data and have growing fears regarding my privacy. It is essential to highlight such systems that have gained credibility over the years, yet hide behind fraudulent practices against users in indirect ways. I want to share my experience to raise awareness among others regarding this issue, and I hope Toluna can improve its policies and provide better support to its clients in the future.

I would like to share my negative experience with Toluna. Com, where I fell victim to fraud that resulted in the theft of my money, and I am also concerned about the safety of my personal data. After contacting their customer support team, I was shocked to be accused of fraud, especially following the recent update I observed on the platform. Toluna has always had a strong reputation over the years, enjoying credibility and transparency, along with positive reviews from users. However, after this experience, I am starting to doubt the authenticity of those reviews, especially if they might be paid or fabricated. I urge all companies and users to exercise caution when dealing with Toluna, as it appears the site may have turned into a hub for fraudulent activity. I will be publishing a negative review to warn others, and I am considering filing a complaint with the Department of Labor regarding this matter. I am extremely dissatisfied and want to ensure my voice reaches as many people as possible. If this issue persists, I will consider reaching out to the media to inform them about these illegal practices. Please exercise utmost caution when dealing with this site.

I submitted two $20 Paypal rewards on 22/1/25
Contacted Toluna who apologised but could not advise when payment can be expected. As of 2/3/25 still no payment. So close to 6 weeks outstanding. My solution will be not to use them in future. Other providers give payment within 24 hours.

THEY ARE LIARS AND SCAMMERS,, THEY WILL GET A SURVEY THAT ONLY TAKES 10 MINS TO COMPLETE,, AND LIE ABOUT IT NEEDING TO TAKE 20 MINS,, SO WHEN YOU HAVE COMPLETED IT,, THEY CAN SCAM AND STEAL YOUR MONEY BY STATING OOH YOU COMPLETED IT IN 9 MINS,, IT SUPPOSED TO TAKE YOU 20,, THEY EVEN STEAL MONEY FROM YOUR KIDS WHEN THEY COMPLETE A SURVEY, WITH THE SAME LIE,, MY SON COMPLETED A SURVEY WHERE HE HAD TO WATCH VID CLIPS,, ANSWER 5 QUESTIONS,, IT TOOK 8 MINS,, THEY SCAMMED HIM OUT OF THE REWARD BY LYING AND STATING IT SHOULD TAKE 20 MINS TO COMPLETE. THESE PEOPLE EITHER THINK WE ARE BRAIN DEAD AND NEED TO TAKE 4 MINS TO READ A SENTENCE OR THEY ARE LIARS AND SCAMMERS, WHO USE THIS TRICK TO SCAM YOU OUT OF YOUR MONEY,,, ITS DISGUSTING JORDAN MILLER, ONE OF OF THE BIGGEST SCAMMERS... SHE STEALS AT LEAST 4 SURVEYS FROM ME EVERY WEEK. ALSO NOTICE,, YOU CAN ONLY COMPLETE 5 SURVEYS A DAY, ON ANY SITE,,, EVEN IF YOU HIT A SURVEY AND DECIDE NOT TO TAKE IT BECAUSE THE REWARD IS LOW,, THESE SCAMMERS WILL COUNT THAT AS ONE OF YOUR 5,, SO THESE SCAMMERS ARE DOING THE BEST TO MAKE SURE THEY DO NOT PAY YOU,, THEY PUT MOST OF THEIR SURVES ON OTHER PLATFORMS,, SO THE OTHER PLATFORMS PAY YOU AND THEY DO NOT. THEY BASICALLY GET THE SURVEYS COMPLETED FOR FREE... THIS SITE USED TO BE VERY GOOD,, NOW THE WHOLE THING IS A SCAM AND THEY SHOULD BE INVESTIGATED BY THE FBI AND OTHER LOCAL ENFORCMENTS. THIS SITE NEEDS TO CLOSE DOWN

This one-star rating is solely because I'm not allowed to give zero.
It's truly astonishing how many reviews mirror my own experience. Frankly, I regret ever signing up for Toluna.

While on holiday (23rd January), I decided to register on this platform, thinking that my experiences and insights might contribute to some surveys (and, of course, earn me a reward). I went through the registration process, carefully and thoroughly providing my background information. Upon completing my profile (I recall earning 500 points), I suddenly found myself unable to log in.

I attempted to reset my password, but no response ever arrived. Clearing cookies, restarting my device, reconnecting to WiFi—nothing worked. I almost forgot about it until today, when I reached out to customer service, only to receive this brilliant response: **"You are unable to join our platform because your IP is from a foreign country."**

Fascinating. Apparently, anyone wanting to use Toluna should **sit in their country of nationality, on a dedicated computer with a fixed IP address, ensuring they never connect to a VPN—just for Toluna**, all to earn rewards that pay even less than doing odd jobs.

What's more concerning is **what happens to the personal data collected during registration**. Given that many users seem to have faced the same fate—providing their information only to be **banned without explanation**—it raises serious concerns about whether Toluna **sells** this data for additional profit. I, for one, have absolutely no trust in this platform.

To anyone reading this review: **find another survey site**. Toluna isn't worth your time. And if you've experienced the same issue, I strongly recommend looking into **your country's data privacy laws**. Gather evidence and seek assistance from your local data protection authorities.

I am very disappointed with Toluna, having accumulating 160,000 points, I noticed I could not longer login or access my account and my account has been blocked for doing nothing. I have heard stories and it has finally happened to me. This is really unfair for real. Stop scamming people of their hard earned time. It is really painful after working my $#*! out since last year. I literally did nothing. I'm so heartbroken for real 💔

Toluna does not pay out PayPal rewards- it has been more than 1 month now - now being the 2nd of January 2025 and I have still not received my reward dating from November 2024? This is extremely disappointing and outlines untrustworthy customer service standards and extremely poor financial services.

I have been checking out questionable and unknown survey opportunities and wanted to get off the beaten path and try some that aren't very popular. I tried to sign up for the site and had problems. After half a day of back and forth by customer service telling me how to sign up they finally let me know I've been preemptively banned from the site. They told me they detected cheating software on my PC I don't run any questionable services on my PC and work for some of the best survey companies already, I further reviewed the company looking for why I am having problems looking around found no community support for this company which is a huge red flag in this word of mouth driven space as well. I've never been treated so poorly applying for $1 an hour job.

I've been taking surveys for Toluna for months. When I finally tried to redeem my 35,000 points for a $10 PayPal award, they never sent my money. They then claimed my account was under review and they closed my account as being fraudulent. I've never committed fraud in my life and reported them to the Better Business Bureau. They are a SCAM when you try to redeem your points for a reward. Read the reviews online! They will scam you.

Spent 2.5 hours answering every question in 14 of their surveys. Nothing was recorded in the end and I did not receive the points. Trying to get help Toluna was futile. What an absolute waste of time!

Account was suspended without a proper explanation, all they said was "To protect our clients and the security of our panel, our team cannot disclose more specific details" when I asked them which specific terms and conditions they are accusing me of allegedly breaching.

Seems like I am not the only one who has experienced this behaviour, where it looks like Toluna suspends accounts to avoid people redeeming hard-earned points. This or the fact that the tools they use to detect fraud are faulty. When I initially raised an enquiry Toluna INCORRECTLY identified my device and location. As you can see in the photo I have provided, when the support ticket was raised, their system INCORRECTLY identified my device as a iphone 14,5 when my device is an iphone 13. Perhaps their automated tools and "techniques used to detect fraud" are faulty, especially as it can't even identify my device correctly.

I can see many others in this forum have experienced account suspensions and despite these reviews, they continue with this unfair behaviour.

The fact that Toluna does not even alert users their accounts have been suspended is very concerning. Like many others have mentioned on this forum, I only found out once I could not log in. This lack of transparency has meant Toluna can suspend any account so hard earned points cannot be redeemed and then cite privacy reasons to avoid having to provide an explanation. The lack of a transparent process also means that you as a user are not allowed to provide an explanation if your account/phone is compromised by hackers or if your device clicks incorrect responses due to water on the phone screen. I think the photo that I have provided is also clear evidence their fraud detection software is faulty as it misidentified my phone.

Therefore, I am considering legal action in order to protect other consumers and to deter continuation of this disappointing behaviour from Toluna. I have asked for their address so that I can serve them with local court papers if necessary.

Hopefully a subpoena can prompt them to provide a proper explanation as to why my account was suspended, as I know that I have been truthful in the consumer feedback I have provided. Transparent processes must be put in place so this does not happen again to other users.

I will keep this forum updated about what happens, if I can. Gag orders, however are often used at the conclusion of legal cases in common law jurisdictions.

Toluna made a mistake on the redemption voucher code and ages o confirmed this so redemption was impossible. All attempts to get Toluna to correct the matter…or restore the points…have received either no reply or…and just once…we are looking into it.After three frustrating weeks I am giving up.

Unreliable and unfair business, deleted my account just before I was close to redeem my first reward, I spent a lot of time to work for them receiving no money. Very disappointing and frustrating when the reward agreement is broken like that and work is not rewarded. If your answers are not the ones they want to hear they flag the account, they collect only required answers and not the real people opinions.

Do not waste your time with this platform! There are many other survey platforms that pay much better! Surveys here will always make you fill out the entire survey and then they just give you a "oops something went wrong" message and don't give you any type of compensation and/or they give you one point for a survey that is 30+ minutes. Not worth the time.

I spent many hours doing surveys and accumulated a number of points. I went to redeem the points but received a message to say that they could not be processed. I the went to log into my account to find it was suspended. I enquired why but they claim I breached their terms but would not say what the breach was. Obviously they don't want to pay out!