Can't state enough just how frustrating it is dealing with Toluna.
Absolutely shocking. Been owed around 30-ish quid in vouchers since christmas. One minute they acknowledge they owe me it and say it will be paid in 4 weeks - that time comes and i've still not been paid and suddenly it's an open case again and it needs to be investigated. I spent hours upon hours on surveys etc for those vouchers and i doubt I'll see them.
I'm contacting the market research society about them cause they are so dodgy. Never dealt with a survey site like them.
AVOID. AVOID. AVOID.
Like many other people who have written a review I have nothing good to say about Toluna. I completed all surveys honestly and in good faith but once I had saved up over 100,000 points they suspended my account. When I contacted them I just got their generic email saying there were "consistent issues" with my answers which is completely untrue. I cannot use the 100,000 points I spent a lot of time saving. Toluna are a dishonest company - don't waste your time on them.
I've been with Toluna for more than two years and it's getting better and better. It now has more payment options including an option to be paid by cheque. The points earned from surveys come in much faster than previously. Also, if a participant is filtered out of a survey, he still receives some points. Great site to earn a few dollars for completing surveys.
This is without a doubt the worst survey site on the net. Takes forever to build up enough points to earn a reward. Once you get reasonably close to a redemption they dream up a lie saying you are dishonest with your answers and delete you from their system and will not provide any proof of such. Avoid these guys at all costs unless you enjoy wasting hours doing surveys that you will never get paid for.
Hello Les,
I am truly sorry to hear about this disheartening occurrence that made you feel like we engage in unscrupulous activities.
To ensure a high quality level of the data we gather & provide to our clients we have numerous checks set in place and the system flags accounts based on suspicious activity. Please be assured that it is not a deliberate effort to prevent you from spending your hard earned points.
Our team managed to identify you account and will follow up on your case with additional details.
Thank you for your understanding,
Mary
Scam. Spend hours doing surveys you get to the last question and receive an error message.
Waiting for my $20 PayPal reward for 3 weeks now and after contacting them multiple times they tell you to keep waiting.
Don't waste your time on Toluna. I'm ready to contact fair trading and report it.
Sorry to hear about this, Rose!
Our system is designed to ensure the accuracy and security of transactions, so our standard delivery timeframe for PayPal payments is 1-3 weeks. Having checked with our Incentive team, it seems that some recent and unforeseen circumstances have lead to temporary delays in processing some PayPal pending rewards. We are aware that this is over the suggested processing time and we sincerely apologise for the inconvenience caused. Please rest assured that this matter is being looked into with utmost priority.
If there's anything specific you'd like us to check regarding your payout or if you have additional questions, please reach out to our team at https://www.toluna.com/contactus.
Best regards,
Mary
You guys have a long history of deleting people accounts for no reason and not allowing them to redeem their points that's all your reviews say online and I have spent a good majority of
My time completing surveys only for the same thing to happen to me. I've tried to reset my password and they never send the email. This is truly unacceptable you give the survey community a very bad name.
Thank you for sharing your feedback with us, B D.! I'm truly sorry to hear that you're dissatisfied with our services :( and I would love to have the opportunity to change that.
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account might have been caught in one of these checks and was subsequently suspended.
Nevertheless, I would be delighted to further discuss the reasons behind this so that I may provide specific advice and hopefully, satisfactory resolutions. Could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”?
Hoping to hear from you soon!
Mary
Toluna team
The time it takes to reach collection points is way too long but once you're there the money made it into my account earlier than their payment prediction. You get tons of survey opportunities but qualify and complete is tougher than hell... ok to use but I suggest only as a side thing that once a year you collect
Been taking surveys on toluna for quite a while now. I've always got rewarded after the 6 months it takes to get enough points for a reward. I've also taken surveys that I've spent 20 or 25 minutes on then tells me the survey is full or can't find the web address. It's ok if you have the time to waste on it,.
I cash out my points in Paypal on the 25th of September, It's been three weeks now and i'm not receiving any payout. I sent an email but the reply from them was out of the topic and they consider it as solved.
(As of October 17) Regarding my concern i received an email from Toluna, there are temporary delays in processing all pending PayPal rewards and they are working on it. Thank you Toluna for your prompt response much appreciated.
We're sorry to hear about this, LaurenceS!
We are aware that this is over the suggested processing time and we sincerely apologise for the inconvenience caused. Please rest assured that this matter is being looked into with utmost priority.
We've identified the support case you opened and we will provide you with additional details via email.
Kind regards,
Mary
After a few issues down to technical on there side all Issues have been sorted and all money owed paid so have to give them credit where credit is due. They show me respect and sorted these issues out a big thank you to team Toluna..
Thank you very much for taking the time to update your review, Greg! I'm very happy to hear that everything was sorted out by our support team.
See you soon on Toluna,
Mary
This is the worst Market Research company as you do lots of work to reach there Payout limit needed, then they will kick you out the panel not pay out to you using with the most rubbish excuses they can find. DONT SIGN UP as your only wasting a lot of time for nothing. The also have another site called Vocalyz again they have done that on our rewards there as i was a Member on that site and my wife was a member on Toluna. In all the years of doing research for companies they pay a little into your accounts for a lot of work and like i said come payout time they freeze your account. So there just like thieves and are disgusting..
It is a great app for earning some cash while completing the survey. However, the criteria for surveys is quite strict so it's possible that some survey unable to be completed. So far, I've managed to redeem 4-5 times so it's not a disappointing app.
I used to enjoy doing Toluna surveys but for the last month or so, I get right to the end of my survey, they thank me for it and them when I submit it, I get a message saying 'oops, it's not you, it's us' and all my effort, someometimes up to 30 minutes is wasted. Other times, I get to the end, submit it and get told I haven't qualified. I'd like to know what's going on as I'm now reluctant to water my time on a survey that will not give me my hard earned points!
Dear Jaqueline,
Thank you for posting your review. I am truly sorry to hear that your experience was not at the level we would have liked.
Unfortunately, it might happen sometimes that you complete a survey (successfully or not) but are not directed to the correct screen afterward; please note this is usually a routing error and we/our client will have still received your results. Nevertheless, whenever you wish to report an issue or simply check your participation status in a survey, please don't hesitate to reach out to us at https://toluna.com/contactus, provide as many relevant details as possible (for example a screenshot and the survey number) and we will gladly assist you.
See you soon on Toluna,
Mary
Thank you, it was stated that the reward would take three to five business days to be delivered to Paypal account. It was done in two days. No hassle or customer service required.
Thank you so very much for taking the time to share your positive experience with us, Nicole! We understand this is of utmost importance, so always do our best to deliver out influencers' rewards as soon and as securely as possible! Should you encounter an inconvenience, please know that we remain available via the website's or app's contact forms, or even by email at support@tolunahelpdesk.zendesk.com and we'll always do everything in our power to find the best and quickest solution to any issue that may arise.
Hoping we'll soon be able to bring your experience to a 5 star level,
Mary
Toluna has greatly improved their payment timetable recently. Gotta give credit where it's due since it's the best site to accumulate rewards.
Thank you for your wonderful review of Toluna, Saundra! Our Influencers' experience and satisfaction are our top priorities and we cannot express how much we appreciate the love and support we are receiving!
For additional details, we remain available at any time at https://www.toluna.com/contact-us. We'd very much appreciate if you have any recommendations/suggestions for us to get 5-star rating.
Best regards,
Mary
Un paio di mesi fa, sfogliando internet, ho deciso di iscrivermi a Toluna, sembrava un sito interessante. Ma, tutt'altro, è un sito principalmente di sondaggi, ma se sei fortunato riesci a farne uno alla settimana o due, per tutti gli altri risulterai non idoneo. La paga è molto bassa e per arrivare alla soglia minima di pagamento ci vuole molto tempo
Ciao Sonia,
In primo luogo, vorrei porgere le mie più sincere scuse per il ritardo nella risposta. Ci siamo appena imbattuti nella sua recensione e apprezzeremmo molto l'opportunità di cambiare in meglio la sua esperienza!
Lanciamo molti sondaggi ogni giorno e ognuno di essi ha le proprie esigenze e i propri obiettivi, per cui se non si appartiene alla fascia demografica del target si viene esclusi. Per assicurarti di non perdere gli inviti ai sondaggi che sono più rilevanti per te, ti raccomandiamo di tenere tutti i sondaggi del tuo profilo completati e aggiornati ogni sei mesi (https://it.toluna.com/interestsurveys); avere queste informazioni costantemente aggiornate ci aiuta ad inviarti sondaggi più mirati, con maggiori possibilità di qualificazione.
Sentiti libera di segnalare qualsiasi tua preoccupazione al nostro team di supporto tramite il modulo di contatto del sito: https://it.toluna.com/contactus - ci piacerebbe sentirti e faremo del nostro meglio per migliorare la tua esperienza su Toluna!
Cordiali saluti,
Mariana
Team Toluna
After I had accumulated 45,000 plus points I asked for payment. They replied they would not pay as I was suspected of fraudulent activity. How do you commit fraud by answering questions? They not only robbed me they also defamed me. Toluna is totally toxic. Do yourself a favor and stay away.
Sorry to hear about your experience!
We employ numerous automated checks to make sure that we are continuously achieving this high standard of quality. Unfortunately, it sounds like your account was caught in one of these recent checks.
If you wish to discuss this situation further, please submit a ticket at https://www.toluna.com/contact-us with the subject 'Sitejabber review - follow up'. We will follow-up on your case as soon as possible!
Kind regards,
Mary
Toluna team
I did 45,000 points worth of surveys for Toluna over a period of several months. When I went to get paid, they stiffed me. I did surveys for Survey Junkie for over a year and never had a problem. BEWARE OF TOLUNA! THEY ARE DISHONEST.
Be very careful of Toluna, this is a proper scam! I registered, filled up a very intensive data sheet which gave the a LOT of data about myself, and then, I couldn't even access my account again. When I tried to reset my password, I waited for an email to come to change my password, it never did. Dont waste your time on Toluna!
We sincerely regret hearing about your negative experience.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Best regards,
Mary
I was doing survey for around 10 mos and was happy able to earn some awards. However, 3 days ago I could not log in with the error "authentication failed. Please try again. After a number of tries decided to contact Toluna. They replied and requested that I reset my password to a link they provided which I already did. But until now I am still waiting for an email that will allow me to reset my password.
Thank you for sharing your concerns, Bobby! We apologize for this experience!
For some common types of issues, our system will send automatic replies in order to provide an instant solution to our members and make our helpdesk as efficient as possible. Your query would be related to 'Login problems', so if you selected this type & subtype of issue you received an automatic first reply containing general instructions on how the common login issues can be resolved. We understand these automatic responses might not apply to everyone, so simply replying to the automated notification as advised/or reopening the ticket, instead of submitting a new ticket, will ensure a support representative will look into your request as soon as possible.
If you're still facing difficulties, please email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject, so we can help resolve this issue.
Thank you,
Mary
Waste of your time as 9/10 surveys will say you don't qualify after spending 10-15 minutes answering all the questions only yo be told at the end that you didn't match the survey criteria! Customer help dodges around your questions about points missed.
I sincerely regret hearing that you feel this way, Courtney.
The surveys we offer have different respondent needs and targets, so it is likely that you will sometimes be screened out. When this happens points are not awarded because the data gathered is not used for the research and we are not paid either by our clients.
This usually happens in the first half of the survey, however, if and when this happens towards the end of a questionnaire, it might be the result of a quality check (when the client sets specific questions to ensure the consistency and validity of the answers provided). Nonetheless, when you feel it was not the result of a quality check, we invite you to contact us, provide the survey number in question, and we will investigate the situation further.
I'd be delighted to have the opportunity to further discuss your specific personal experience, so I kindly invite you to contact us either by email at support@tolunahelpdesk.zendesk.com, or via the contact form on the site at https://toluna.com/contactus; using 'Sitejabber review - follow-up' as subject will ensure I will personally address any and all of your concerns.
Hoping to change your Toluna experience for the better,
Mary
Website was down for months. Couldn't log in or change password even after clearing cache and change different browers. Tried contacting customer support and got no response at all. Waste of time.
We sincerely regret hearing about your negative experience.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com.
Regards,
Mary
Overview
Toluna has a rating of 1.2 stars from 146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Toluna most frequently mention customer service, gift card and enough points. Toluna ranks 369th among Forum sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback with us, Pepper! I'm truly sorry to hear about your experience.
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account might have been caught in one of these checks and was subsequently suspended.
Nevertheless, we would be delighted to further discuss the reasons behind this so that we may provide specific advice and hopefully, satisfactory resolutions. Could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”?
Hoping to hear from you soon!
Mary
Toluna team