TokyoTreat

Cute and delicious snacks. Delivery came quickly as well. This is my second box will get more in the future

Tasty treats with reasonable prices. Came earlier than I thought it would which is great! Will be ordering again.

Everything is very tasty. They deliver on time and the price is absolutely OK. I especially like the pringles ramen flavor.

Abysmal Customer Service, Melted Chocolates, Slow Shipping and Grossly Overpriced

We requested a 3-month subscription and were pretty happy with it despite the fact that the initial charge of $100.50 apparently doesn't include the cost of shipping and were then charged an additional $10.95 for every box. (That's $44.45 per box which is rather steep for what it is. Several other boxes are half the price)

And despite the steep shipping charges all but 1 box was greatly delayed by weeks, which is fair given the current COVID situation, but rather annoying given the high price.

All of the chocolate items were melted beyond recognition, which again is to be expected from long shipping in the summer but for the high price surely, they could have done something to mitigate this. Especially given that the KitKats are one of the main draws and most of the other items are just repeats (a lot of similar cookies, umaibo, corn/vegetable puffs, etc)

--- But what really put us off was that apparently the subscription auto renews without notification. There was no notification via email, text, etc or communication prior to this happening. The moment my card was charged (for another 3 months@ $100.50 and you better be sure they'll want those extra shipping fees later too) I was notified by my card's company and I filed a ticket with Tokyo Treat and was told there was nothing they could do despite the fact that they hadn't shipped anything yet.

"Subscription cancellation won't affect the current order, it will only affect the next order. We will still ship the boxes that you have paid for and can't refund it."

"We're sorry to say that we can't refund any payments that have already been processed through our system, but we of course will still be sending you the last box you have paid for!"

Total BS that they can't refund... of course they can they just don't want to.

They are standing high on their policy that it states in their customer portal when they will auto-renew. How many people actually log back into a customer portal on a subscription box?!

None of this would have happened if they would have just sent an email, like every other subscription service does, before they charged my card.

Abysmal customer service.

This is overall just a fun activity for anyone! It's so fun to try new things and new flavors! Amazing!

The strawberry KitKats were soooo good. I like the different types of products, some sweet, some salty. All delicious!

Great selections every month with fast shipping. Fast shipping. My favourite item for April is the Sakura Ramune drink.