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The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
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This is a scam company. Dont loose your money as i did. I ordered 3 boxes in september 20 and still waiting. How long will is take from Japan to Dubai. They are thiefs be aware.
This box is a great way to taste Japan, especially now that we can't travel! There is a wide variety of products in each box, so you will definitely find something that you can't stop eating!
Delicious treats for a decent price. My husband and I ordered a box as a date night activity and had a blast trying all the different flavors. 10/10!
Super awesome box with a big variety of snacks (had the premium box for April) super excited that it got here faster than expected and to try all of the snacks that came in it
Yummy treats, make you want to visit Japan more than once only for the food alone. Unique tastes and inventive packaging make these boxes the perfect Sunday chill treat!
Granted, I haven't tried them all (though if I have my way, I'm going to!) but just through comparison shopping between Tokyo Treat and the other well-known subscription box for Japanese snacks and treats, TT not only costs less but appears to offer more. I'm on the 2nd box of my Tokyo Treat subscription and each one has been quite literally packed full of amazing finds! I feel like I'm getting more than my money's worth, which is probably why I busted my budget to subscribe to Sakuraco when it launched. If I could subscribe to every box offered by this company, I most likely would!
I've been buying the TokyoTreat boxes for my family for about 3 months now, the kids and I absolutely love all of the delicious treats in the boxes and we can't get enough of them! The delivery is fast and the box is cheap (unlike JapanCrate, I had to wait 12 weeks for their box and it was expensive). Overall, great food and delivery. I would 100% recommend to anyone interested in Japanese food or just anyone who wants to try something different.
Loved the whole box my kids enjoyed it and loved the sakura kit kats and great value and price. Cant wait to get next months!
Great selections every month with fast shipping. Fast shipping. My favourite item for April is the Sakura Ramune drink.
Superbe box avec de tout et pour tous les goûts la livraison est rapide c'est super pour les fans du Japon qui n'ont pas accès a ses produits en magasins
I didn't know the box came ACTUALLY from Tokyo! I was really excited when I first saw this on the tracking page from DHL
I got the April box and my daughter couldn't be happier since the Sakura ramune was in it! I didn't have to pay customs prices and I'm really happy with the packaging, the delivery and... the snacks of course
Received my 1st box snd thoroughly impressed I can't wait to dive in with my son and share the box of goodies!
This box was so fun for my daughter and I to open and try! I've never bought anything like this before, but I would 100% buy again! I'm actually thinking of signing up for their monthly subscription!
Amazing. Quick delivery, and always filled with surprises! Always excited to find new treats I might enjoy, and I always do!
I had an excellent experience with them. But I do see some improvement. The predemet onces are:
1. Required to pay high shipping fee.
2. Had to contact to solve issue with the company like with banks.
Finally decided to get myself a Tokyo treat box and boy it did not disappoint. I know there is a bit of a wait coming all the way from Japan but I think its totally worth it. Also having a reward system in place as well just makes it even better. Can't wait to tuck into my treats. Highly recommended.
Just got the box today and it look so good so far. Can't wait to try the nice sweets inside. I really hope I enjoy this.
I love getting this box! It's the highlight of the month and my bf loves it too. I eat and dream myself away to better times in Tokyo.
My first ever Tokyo treat box was honestly the yummiest thing ever! My favorite snack has to be the onion taro snack! I can't wait for next months box
P.s. my box is basically empty because I ate everything LOL hehe
I love TokyoTreat boxes!
As a college student
(nursing), I'm constantly overwhelmed with a lot of work and deadlines. When I'm really exhausted and need a distraction, I always turn to the snacks I received. It sounds weird, but I feel like I'm in Japan when I try one of their new snacks. The snacks are almost always unique to Japan's culture and cuisine, but can suit a foreigner's palate. Not only are they in cute little packages, but the snacks are tasty and surprisingly not high in calories!
Sadly, I had to cut off my subscription around August of last year because I couldn't afford it, but I'm glad I restarted my membership. I can't wait to see what else TT has in store for me.
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.