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TokyoTreatReviews 730

3.6

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TokyoTreat Reviews Summary

The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
243
value
247
shipping
239
returns
115
quality
242
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Switzerland
2 reviews
10 helpful votes
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Dont loose money
March 30, 2021

This is a scam company. Dont loose your money as i did. I ordered 3 boxes in september 20 and still waiting. How long will is take from Japan to Dubai. They are thiefs be aware.

Date of experience: March 30, 2021
Greece
1 review
0 helpful votes
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Great snacks!
March 30, 2021

This box is a great way to taste Japan, especially now that we can't travel! There is a wide variety of products in each box, so you will definitely find something that you can't stop eating!

Date of experience: March 30, 2021
Colorado
1 review
0 helpful votes
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10/10 Would Nom Again
March 30, 2021

Delicious treats for a decent price. My husband and I ordered a box as a date night activity and had a blast trying all the different flavors. 10/10!

Date of experience: March 29, 2021
Colorado
1 review
0 helpful votes
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Great Box!
March 30, 2021

Super awesome box with a big variety of snacks (had the premium box for April) super excited that it got here faster than expected and to try all of the snacks that came in it

Date of experience: March 29, 2021
Romania
1 review
0 helpful votes
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Delicious
March 30, 2021

Yummy treats, make you want to visit Japan more than once only for the food alone. Unique tastes and inventive packaging make these boxes the perfect Sunday chill treat!

Date of experience: March 29, 2021
North Carolina
2 reviews
0 helpful votes
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Granted, I haven't tried them all (though if I have my way, I'm going to!) but just through comparison shopping between Tokyo Treat and the other well-known subscription box for Japanese snacks and treats, TT not only costs less but appears to offer more. I'm on the 2nd box of my Tokyo Treat subscription and each one has been quite literally packed full of amazing finds! I feel like I'm getting more than my money's worth, which is probably why I busted my budget to subscribe to Sakuraco when it launched. If I could subscribe to every box offered by this company, I most likely would!

Date of experience: March 27, 2021
California
1 review
0 helpful votes
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AMAZING!
March 26, 2021

I've been buying the TokyoTreat boxes for my family for about 3 months now, the kids and I absolutely love all of the delicious treats in the boxes and we can't get enough of them! The delivery is fast and the box is cheap (unlike JapanCrate, I had to wait 12 weeks for their box and it was expensive). Overall, great food and delivery. I would 100% recommend to anyone interested in Japanese food or just anyone who wants to try something different.

Date of experience: March 26, 2021
Texas
1 review
0 helpful votes
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Great box and profuct
March 25, 2021

Loved the whole box my kids enjoyed it and loved the sakura kit kats and great value and price. Cant wait to get next months!

Date of experience: March 25, 2021
New Zealand
1 review
0 helpful votes
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Fast shipping
March 22, 2021

Great selections every month with fast shipping. Fast shipping. My favourite item for April is the Sakura Ramune drink.

Date of experience: March 22, 2021
France
1 review
0 helpful votes
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J'adore
March 22, 2021

Superbe box avec de tout et pour tous les goûts la livraison est rapide c'est super pour les fans du Japon qui n'ont pas accès a ses produits en magasins

Date of experience: March 22, 2021
Italy
1 review
0 helpful votes
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I didn't know the box came ACTUALLY from Tokyo! I was really excited when I first saw this on the tracking page from DHL
I got the April box and my daughter couldn't be happier since the Sakura ramune was in it! I didn't have to pay customs prices and I'm really happy with the packaging, the delivery and... the snacks of course

Date of experience: March 22, 2021
GB
1 review
0 helpful votes
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Fantastic
March 20, 2021

Received my 1st box snd thoroughly impressed I can't wait to dive in with my son and share the box of goodies!

Date of experience: March 20, 2021
Arizona
1 review
0 helpful votes
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Buyyyy it!
March 20, 2021

This box was so fun for my daughter and I to open and try! I've never bought anything like this before, but I would 100% buy again! I'm actually thinking of signing up for their monthly subscription!

Date of experience: March 20, 2021
Australia
1 review
0 helpful votes
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Love getting these
March 19, 2021

Amazing. Quick delivery, and always filled with surprises! Always excited to find new treats I might enjoy, and I always do!

Date of experience: March 18, 2021
Canada
1 review
0 helpful votes
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I had an excellent experience with them. But I do see some improvement. The predemet onces are:
1. Required to pay high shipping fee.
2. Had to contact to solve issue with the company like with banks.

Date of experience: March 17, 2021
Brazil
1 review
0 helpful votes
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Couldn't be Happier
March 17, 2021

Finally decided to get myself a Tokyo treat box and boy it did not disappoint. I know there is a bit of a wait coming all the way from Japan but I think its totally worth it. Also having a reward system in place as well just makes it even better. Can't wait to tuck into my treats. Highly recommended.

Date of experience: March 17, 2021
Ireland
1 review
0 helpful votes
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Wow
March 15, 2021

Just got the box today and it look so good so far. Can't wait to try the nice sweets inside. I really hope I enjoy this.

Date of experience: March 15, 2021
Sweden
1 review
0 helpful votes
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Best thing
March 15, 2021

I love getting this box! It's the highlight of the month and my bf loves it too. I eat and dream myself away to better times in Tokyo.

Date of experience: March 15, 2021
Connecticut
1 review
0 helpful votes
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YUMMMMMMM
March 11, 2021

My first ever Tokyo treat box was honestly the yummiest thing ever! My favorite snack has to be the onion taro snack! I can't wait for next months box
P.s. my box is basically empty because I ate everything LOL hehe

Date of experience: March 10, 2021
Washington
1 review
0 helpful votes
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I love TokyoTreat boxes!
As a college student
(nursing), I'm constantly overwhelmed with a lot of work and deadlines. When I'm really exhausted and need a distraction, I always turn to the snacks I received. It sounds weird, but I feel like I'm in Japan when I try one of their new snacks. The snacks are almost always unique to Japan's culture and cuisine, but can suit a foreigner's palate. Not only are they in cute little packages, but the snacks are tasty and surprisingly not high in calories!
Sadly, I had to cut off my subscription around August of last year because I couldn't afford it, but I'm glad I restarted my membership. I can't wait to see what else TT has in store for me.

Date of experience: March 10, 2021