TodayTixReviews 62

TODAYTIX.COM = FRAUD
I am so sorry I am forced to choose 1 STAR because they deserve none. I spent $487 on a ticket to see Audra MacDonald in GYPSY.
I am sighseeing and receive an email regarding the cancellation and that I have that day to fill a form requesting a voucher valid for 1 year.
I didnt see the email and as of the following day, the 26th, I no longer was getting a voucher nor refund.
DO NOT BUY TICKETS WITH TODAYTIX.COM.
After a couple of attempts, the AI refused to continue assisting me ZERO response.
I called the omly number online (Google)and a million hang-ups and endless dialing.
I WILL NEVER GO THROUGH A THIRD PARTY AGAIN. In my opinion TODAYTIX.COM are crooks.

I bought two tickets. While scraping my info the platform kicked me to the wrong date. When I tried to rescind the purchase, there was absolutely no mechanism to do that. No customer service, no e mail, no phone, only a robot chat box. The 'service' should be shut down!

If there as a way to give 0 stars, I would consider it.
In terms of their pricing, it seems okay. This review is based solely on my customer service experience with them. I was trying to purchase some tickets with them towards the end of December, knowing that my gold status would expire at the end of the month. I also had about $70 of credit I was trying to use. I made multiple attempts to do this via the app, but kept getting rejected.
As a matter of good faith, I then made the purchase with a browser, although it didn't give me the 10% discount, allow me to use the $70 credit, or get the $1 purchase protection. I got in touch with customer support (which is also very difficult to do). They said they would resolve the issue, but give them some time because it was the holidays.
Understanding that, it took them a week before I decided to reach back out to them. At that point, they said they fixed the issue on my account, but since it was the "new year", the perks with being a gold member was no longer applicable. I had made several thousand dollars worth of ticket purchases.
This is among the worst experiences for a customer who has used them many times throughout the years. As such, I would just encourage the customer to beware if you are going to try to contact customer service. They will likely NOT take care of issues in any timely manner and leave you with the short end of the stick. Good luck.

It makes no sense to have to wait 24 hours (literally) before the performance time and day after you buy the tickets. Moreover, they do not respond to emails.

I must say, I am really impressed with the quickness the staff provided pertaining to my issue. I was charged twice for the show The Wiz. I received
A text stating the initial charge for $143.49 didn't go through. I had a.51 cent credit. Lol. So, I ordered tickets again for the same day same time. Once I notice I was still charged for the first tickets, I asked for one of the charges to be refunded. I received and email not less than five minutes a credit was given. Thank you, thank you, thank you. I would give you a picture of the credit given but that will take 3-5 days to hit Mr credit card.

Please let me be the one to win the tickets to Harry Potter please god let me be the one to win the tickets

Have been ordering Broadway and off-Broadway shows from TodayTix for a long-time now. Always pleased with the seats and the shows offered--especially Rush tickets. And if I have a question or problem, their Customer Service is great. They're always polite and helpful and make you feel that your satisfaction is important to them.

I was showing a friend how to order rush tickets but I somehow managed to book four regular price AND four Rush tickets. I raised the issue immediately and on a Sunday Shelly got back to me and has been dealing with the situation since. Due to the T's&C's we couldn't get a refund but she was able to offer us the difference in vouchers (which will be used so that's fine!) So grateful to liase with a compassionate human rather than an automated bot!

Very happy that on contacting today tix exchanged my tickets fie a performance later this month unable to attend due to train strike

I am now unable to attend a show that I had booked and emailed Todaytix to see if they would allow me to exchange my ticket for the same show but for a week later. They responded to my email the following morning giving me an exchange code and I was able to change my ticket to the following week. I am so grateful for them allowing me to do this and it was very easy to do.

When purchasing tickets through Today Tix, it is with the intent of spending a day or evening enjoying the many venues of entertainment offered. I've used Today Tix many times before without incident. However, this time I needed to request a refund for an unexpected illness. The agent responded promptly via email & I was granted a full refund the same day as my request. I was so relieved since the tickets were quite pricey. I would recommend Today Tix as a reliable site & commend their customer service department for their prompt, courteous & considerate response.

We unfortunately had to cancel a booking on the day due to a member of our party going into hospital. The customer representative I spoke to, Cassian, reassured me and helped cancel the booking and issued vouchers to rebook.

This is so reassuring that TodayTix really consider the realities of life and accommodate as such. It's so refreshing and reassuring to know they support their customers and are not solely concerned with having your money.

Prior to this I've always used today tix over other sites and will continue to do so.
Thank you so much!

I go to the theatre once a month, it was a new years resolution I started a few years ago. So buying theatre tickers is something I've been used to doing for a while now. Over the 1-2 years I've been using today tix to order my tickets and I have found it to be the cheapest option out there, and the app makes it so very easy to use. It's so straight forward and simple. Most recently I made a mistake on a ticket purchase and Lewis their Customer Care Specialist was able to help me out really efficiently. I really appreciate the service I get with todaytix, and I recommend it to all my friends.

I have been using TodayTix for almost a year now! I would hear about it from podcasters advertisements like So Bad Its Good with Ryan Bailey, Everything Iconic with Danny Pellegrino, or Las Culturistas with Matt Rogers and Bowen Yang. And finally decided to try it because as much as i LOVE the arts and theatre Broadway is not the cheapest night out, but todaytix has been helpful in that, even if you don't land a deal every purchase gets you points that can be used for future orders! I recently saw a show and had to use the best seats available feature, a feature I was apprehensive about because I like to pick my seats, however I can say I was pleasantly surprised when I found myself in the 5th row! Lastly I want to shoutout Nancy from Customer Service, she really made sure I was satisfied with my experience and went above and beyond! Ive seen 4 shows purchased from today tix and am excited to see many many more!

My specialist was friendly and informative. I needed aisle seats and she was promptly able to get them for me.

I wrote a very poor review of Today Tix because there is a complete lack of customer service i was responded to by "owner of today tix" to say that after reviewing my record they see that i was given a phone number because according to them there is an active phone line I DID call that phone line and was again referred to online and it said no one was available and hung up YOU CALL THAT CUSTOMER SERVICE It's an excuse to block people from getting help when things don't go as planned which although rare. Does happen I use this app ALL THE TIME More than most but when something goes awry, it would be nice to have a human who can trouble shootl AND INSPITE OF YOUR CLAIMS, YOU MAKE IT HARD IF NOT IMPOSSIBLE This didn't used to be the case either

I purchased tickets to a Broadway show and unfortunately had to cancel. Fortunately I had purchased the ticket protection and received a voucher. When I went to repurchase tickets I could not find the voucher. I submitted a request for help through TodayTix's chat bot late at night and by morning had my voucher number in my inbox. Very happy with the customer service!