When purchasing tickets through Today Tix, it is with the intent of spending a day or evening enjoying the many venues of entertainment offered. I've used Today Tix many times before without incident. However, this time I needed to request a refund for an unexpected illness. The agent responded promptly via email & I was granted a full refund the same day as my request. I was so relieved since the tickets were quite pricey. I would recommend Today Tix as a reliable site & commend their customer service department for their prompt, courteous & considerate response.