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TodayTix

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Israel
1 review
0 helpful votes
Follow manuela jael P.
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Great assistance
December 24, 2023

Thank you for understanding my issue regarding a Broadway show and responding promptly to my request

Date of experience: December 23, 2023
GB
2 reviews
7 helpful votes
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So many good experiences with this company, Kinky Boots, An American in Paris and the wonderful 42nd Street to name but a few.
Always a great price and service, highly recommended to all.

Date of experience: May 16, 2017
New Jersey
1 review
0 helpful votes
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Excellent Service
February 5, 2024

My specialist was friendly and informative. I needed aisle seats and she was promptly able to get them for me.

Date of experience: February 3, 2024
New York
1 review
0 helpful votes
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Not only have I been a lucky winner a few times but I find the site easy to navigate. If I ever have a question, somebody always gets back to me. Keep up the good work.

Date of experience: November 1, 2023
New York
1 review
1 helpful vote
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I am using Todaytix a while now, I won lottery tickets for Harry Potter Broadway Show.everything went smoothly. We had 2nd row tickets! My son (8 years old) first time on Broadway,he was amazed! Thank you for making this happen!.
Recently i purchased a Cruise with Santa event and by mistake i chose wrong date! I send an email and Tavi (shoutout to Tavi) was quick,helpfull and no problems he managed to refund my tickets so i can reorder a diferent date! Mind you my family came from Greece to visit us after 10 years and it was a cruise i wanted to do before they leave back.Again. No disappointment from Todaytix and Tavi! Thank you, Thank you, Thank you!

Date of experience: November 30, 2023
South Carolina
1 review
0 helpful votes
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Harry Potter tickets
April 27, 2024

Please let me be the one to win the tickets to Harry Potter please god let me be the one to win the tickets

Date of experience: April 26, 2024
New York
1 review
4 helpful votes
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T
November 28, 2022

Poorly ran company. I purchased two tickets on thanksgiving with the TICKET PROTECTION plam. What do you think of when you read ticket protection? Wait let me guess because I am such a genius, you believe that YOUR TICKECT IS SECURED, REFUNDABLE, EXCHANGABLE, AND ALL THE OTHER STUFF, IF CANCELED WITHIN A REASONABLE TIME. This dumb $#*!ing company says the tickets are non-refundable even with TICKET PROTECTION. Wasted almost $400 on these dumb tickets that I can't use. This company is a piece of crap. In a few years, the market will kick them out of here. There ratings are so low and people don't like their platform. I see why, definitely not a company I would be proud to work for or have.

Date of experience: November 28, 2022
GB
1 review
1 helpful vote
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These charge £24 on top of the Bona fide ticket price(see pictures)
Go direct to the intended theatre for a genuine price

Date of experience: July 14, 2023
Online R. TodayTix Rep
over a year old

Hi Kevin,

Our ticket prices are inclusive of any applicable processing and booking fees. As a leading ticketing agency, we are able to offer extensive after sales care to our customers and charging a booking fee allows us to maintain that, given that the event price is retained by the theatre.

Often, we’re able to provide discounted ticket prices for a range of shows and sometimes, working alongside the venue, we are even able to offer exclusive rates to our customers. If you are purchasing a or full price ticket, this will be made clear during the booking process.

We thank you for your feedback and look forward to welcoming you back soon.

The Customer Care Team

New York
1 review
0 helpful votes
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No customer service.
December 3, 2023

Everything about my ticket purchase was a fiasco and while I received an auto-response to my email indicated I would hear back withing 24 hours, I never heard a word.

Date of experience: December 3, 2023
Greece
1 review
0 helpful votes
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Change
August 15, 2023

I needed to change the tickets I booked and got perfect help within one day. Thanks a lot, much appreciated!

Date of experience: August 15, 2023
Australia
1 review
0 helpful votes
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Best seats in the house very lovly peopel on the phoen gald to have phone this sight tryed buying tickets the other was and cost more and very bad seat love TodayTix

Date of experience: June 26, 2023
Online R. TodayTix Rep
over a year old

Hi Amber-Lee,

Thank you for taking the time to share your experience. We constantly strive to offer a seamless experience for all of our customers and we look forward to welcoming you back soon!

Best wishes,

The Customer Care Team

Florida
1 review
2 helpful votes
Follow Delcarmen A.
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- Absolutely disappointed with this digital ticketing platform,TodayTix. My daughter graduated from nursing school. I surprised her with a day trip from Florida to New York to watch a Broadway show. The play started at 2 PM our arrival to LaGuardia Airport was supposed to be at 9:45 AM giving us more than enough time to enjoy the play however; when we boarded the plane in Florida the pilot announce the jet was having mechanical issues and that there will be a four hour delay. I immediately,mistakenly called Tele charge which is Broadway's Official Source for Shows and Ticket purchasing. I explained my situations to tele charge customer service & after a brief hold he explained that I had not purchased the tickets VIA tele charge. He apologized and said "if you would have purchase the tickets with us, I would've immediately refunded you" I called TodayTix expecting the same empathy tele charge provided…Boy I was wrong. TodayTix customer service flat out immediately said absolutely not, no refunds, no rescheduling, sorry, can't help you. Please consider purchasing tickets with Telecharge and not TodayTix. I will never book again with TodayTix.

https://mtc.telecharge.com/mobile/AllEvents.aspx

Telecharge Customer Service *******210 or *******835.

Date of experience: February 22, 2023
GB
1 review
0 helpful votes
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Good offers like Lottery Rush and Friday forty too - which help us getting great tickets at a very low price at times.

Date of experience: December 20, 2023
Israel
1 review
0 helpful votes
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Great service
October 22, 2023

The reservation process was clear and easy.
I had to cancel and got a reply to my question within minutes. I will use this service again.

Date of experience: October 22, 2023
Australia
1 review
0 helpful votes
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TodayTix is the first place I search in order to see the latest shows.
Christian is amazing, efficient & very professional!

Date of experience: October 30, 2023
New Jersey
1 review
5 helpful votes
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Incredibly dishonest company. I purchased tickets for left side orchestra. When I made the purchase there were a lot of available good tickets. I checked the shows ticket site as well as the theaters. When you purchase tickets it says "best available at time of purchase". I called the company to confirm. So I had an idea of where my tickets should be. When I received my tickets (day of is the only way they will send them) I was shocked to see that I was all the way towards the back of the left orchestra. I called the company and they said "it is whatever the theater sends us" despite their website very explicitly saying "best available at time of purchase". I guess they don't expect customers to actually check to see what is available when they make a purchase (I did though and took a screenshot). I then checked and noticed that they had changed what qualified as "left orchestra". All the good seats on the left side of the orchestra had been changed to "center orchestra", so the seats I should have received, no longer qualified even though they charged me for them. It went from the entire left orchestra being included in my purchase to only the last several rows. They did this AFTER i made my purchase. So they changed the terms of my purchase, after the purchase and did not alert me and then refused to refund my money. This is fraud. Because it was day of, they told me that they could not refund my money OR provide me with different seats (remember, they will ONLY provide the tickets day of). They were selling the seats the put me in (on all dates going forward) for half of what they had charged me. They charged me for $160 seats and then removed those seats from the options, and gave me $80 seats. After several phone calls and emails, they offered to refund some of the money in the form of credit. I told them that I did not want credit and what they had done was dishonest and fraudulent, and they just stopped responding. I even sent them a screenshot of the tickets that were available when I made my purchase to show what should have been available. I checked several other sites and not a single one had anything on the left orchestra marked as "center orchestra". Do not use this company.

Date of experience: December 29, 2022
Israel
1 review
0 helpful votes
Follow שירה א.
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I bought great tickets through todaytix. Great price when i had a problem, there coustumer service really helped

Date of experience: October 31, 2023
GB
1 review
0 helpful votes
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Scam?
August 25, 2023

Problems with card paying. Diff card timed out. Thinking npw scam. Realised diff show time quoted from theatre site. Cancelling pyt cards.

Date of experience: August 25, 2023
Online R. TodayTix Rep
over a year old

Hello Angela,

Thanks for your feedback!

Last month, we sadly had our payment systems go down, which stopped payments going through - We apologise for the inconvenience caused and managed to get it fixed within three hours!

Thanks for your patience!

The Customer Care Team

Australia
1 review
2 helpful votes
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Dont use Today Tix
January 28, 2023

Greatest Opera Hits cancelled did not even have the courtesy to advise patrons DO NOT USE these people

Date of experience: January 28, 2023
GB
1 review
0 helpful votes
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On point TIX
August 21, 2023

I've been a customer for over 2 yrs tickets are there when said and customer service has been by the next day HAPPY CUSTOMER Seen about 10 shows now!

Date of experience: August 21, 2023

Overview

TodayTix has a rating of 3.2 stars from 61 reviews, indicating that most customers are generally satisfied with their purchases. TodayTix ranks 20th among Concert Tickets sites.

service
41
value
41
shipping
14
returns
29
quality
33
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