The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
My gorgeous dress arrived within days of my order in perfect condition to wear to my event!
This was my first Tuckernuck purchase and I will be back. The quality of the dress is amazing and sooo cute. The price point was a bit higher than I normally spend, but well worth it.
I ordered a dress in two different sizes, got them quickly, and they did not fit. The return process was simple and I was refunded quickly. Hoping the next one fits but thank you for making it easy!
The dress is lovely and fits perfectly!
It was easy to order and arrived in a timely manner.
Thank you Tuckernuck!
Very well made, soft high quality fabric. Fit great!
Love the quality of products, quick shipping
Can't wait to find my next piece
Great quality items. The material is substantial and not cheap. Great style! When will you ship to Canada?
Ships quickly -returns east-styles current and always updating
When I first started ordering from you, things were wrapped in tissue and the beautiful marble wrapping paper. Not anymore. Also, there always seems to be issues with the website.
I truly enjoyed my experience. I find myself in between sizes so I ordered a couple of items not knowing if they would fit or not. I loved the quality, but I am sorry to say that some of them did not fit me so they are going back. The return process was super easy so I have no complaints.
Will definitely be buying again from Tuckernuck.
Fabric almost too thick to tie a bow in the back…with ruffle stand up collar
I have purchased several dresses from tuck over the past few years and every item ive purchased has been of excellent quality. The shipping is fast and return policy is excellent and easy to execute. So glad i found this site!
I received a dress with a stain on it and not only did Tuckernut refund me immediately, but they went above and beyond to make it right. They were prompt, kind, and hospitable! I couldn't have asked for a better response to receiving an bad order.
I dropped my package off with the enclosed return label on 8/28 and after it's left USPS I have no idea how to further track it to ensure it gets back to u. The item was not e expensive so trying to keep an eye on the progress.
I recently found Tuckernuck in the last few years and I have never been disappointed. The quality is great. The shipping is always quick. Love shopping with Tuckernuck.
Beautiful gingham dress. Soft fabric, great fit. I love it.
I am very happy with my purchases and shopping experience with Tuckernuck. The clothes are beautiful and beautifully made and I find the site very easy to navigate. You have earned a loyal customer!
The top arrived in timely manner, well packaged. It was as described and I got lots of compliments when I wore it.
First time ordering anything from Tuckernuck and I'm officially hooked! Love the product I ordered. Very happy:-)