The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
A beautiful sweater but the sleeves were easily one to two inches short. Most disappointing and I've never had that type of problem in all my years of buying clothing from countless well-known catalogs and websites...
I love Tuckernuck clothing and always find something special on the site. Orders come pretty quickly.
I had been eyeing a dress on-line for over a month and finally bought it. It was sent to my local store where I tried it on and LOVED IT!
Beautiful high quality merchandise with customer service that gives a small store feel
Beautiful soft fabric and machine washable. I am 5'2 125 and the small was perfect.
This is the first time I order from Tuckernuck and I'm very happy with the fit and quality of the dresses I ordered, better than Banana Rep or Loft, my usual stores. Everything arrived on time as well. The quality for the price makes it totally worth it! This will be my next go to brand
Unfortunately, my package did not arrive on time even though I paid for 2 day shipping. I was informed that the package should arrive in 3 business days and it took 4. I was leaving for a trip and was unable to bring what I brought. Now, I do not have a use for the items I ordered thus I am returning.
My order was received very quickly and quality was excellent! Love my purchase!
Love the products, sale always helps! I am a big lover of all dresses, sweaters, and comfy chic.
The wrong size was sent and this is the second time I've received a dress with no tags on it.
Love everything Tuckernuck offers. Their customers service is top notch with easy returns and always quick to help you with any questions. I also find the customer comments are helpful with sizing as well as description of the product. Everything Tuckernuck sells is great quality.
I wasn't sure what to expect upon ordering if I'd think the quality was up to the price... BUT
I love the dress I got! Will definitely order again!
Tuckernuck has nice products in a variety of price points. Customer service is good, communication is good and shipping is pretty quick.
I monogrammed a bag and the bag showed up without the monogram. It also took a couple of weeks to arrive.
I love the dress fits perfectly! I was just a bit disappointed in the way it arrived. It was very wrinkled and took a very long time to iron it. I don't expect to pay that much for a dress and have it like it needed to be laundered or dry cleaned.
I love this site/store. I have been enjoying the merchandise tremendously.
I absolutely love the designs. However when I got the clothes I was disappointed that all the hems are machine hems and for those with puffy sleeves, when you move your arms you can see the underside of the fabric. Not the quality Tuckernuck should go for. And the hems look cheap,. Sorry, this is what I feel, at least for a nicer dress.
Planning to wear to a special cruise birthday event. The dress is absolutely gorgeous!