Check out our latest communities fighting
AI scams on Reddit and Facebook
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TN Nursery, family-owned since 1959, is one of America’s largest and most trusted online suppliers of bare-root trees, shrubs, perennials, and native plants. We grow, pack, and ship directly from our Tennessee farm to gardeners, landscapers, and restoration projects nationwide. Every order is backed by our full one-year warranty for healthy, thriving plants.
Specialties include native wildflowers, flowering trees, privacy hedges, wetland plants, mosses, and erosion control vegetation.
TN Nursery has a rating of 4.2 stars from 1,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, good condition and great shape. TN Nursery ranks 2nd among Trees sites.
We monitor reviews for authenticity
I love how my Hepatica blooms. There is only one nursery to give it credit to and that TN Nursery. You made my garden so beautiful. Surely I am scheduling my next buy next month.
I purchased my 10 Ostrich ferns in your Nursery. Though I got hold of it bare-roots but it surely grown beautifully now. I cannot help but be thankful of TN Nursery for I bought it inexpensively yet the results are amazing!
We really appreciate you taking the time to leave us a review, Mark. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
I placed an order online for five live milkweed plants. I called the next morning to find out the shipping timeframe. They told me 10 business days I said that is too long I need to cancel my order. I sent another request that I want to cancel my order. Six days later I receive twigs in a bag. That is the worst customer service I've ever dealt with. How insulting that you send me roots not live plants, roots After I said I wanted to cancel my order. Never order from them they do what they want
Hi Lucie, please accept our apologies for having a poor experience with our company. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly to customerservice@tennesseewholesalenursery.com with your feedback, questions, or concerns.
If you have a vacation planned, better order after your return. I ordered June 9th. But by June 17, the product has not shipped. They would not cancel the order. So now the live plants will ship in 2 days and arrive while we are away on vacation. I will not order from them again.
Hi Katherine, we do apologize for the bad experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.
They charged me for 15 large ferns, mulberry tree, 4 spruce trees, pine tree, and 5 viburnum in Nov. 2020. All were supposed to be delivered LIVE and 3-4 feet tall for LIVE trees. I received a 2.5 foot dead pine or fern like plant, twice, in a brown box, spring 2021--not packed to survive nor could I revive it. Because they sent two boxes to ship the dead one twice, they claimed I got my entire order. It cost me over $250 to receive one dead plant. BEWARE.
Dear Charles, I would like to apologize for the service you received when purchasing our products. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me at customerservice@tennesseewholesalenursery.com.
I purchased $160 of creeping phlox which arrived dead. I notified them, and they said it only looked dead and to plant anyway. They said they would issue a refund if it did not come back. It did not. I sent pictures. I sent many emails. I was continually told a refund was coming, and then they stopped answering. There's no way to get a refund from your credit card company once a year has gone by. Bogus promises, terrible customer service, dead plants.
Hi Joy - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly‌.
I am happy seeing online new selections of flowers. It gives me an easy way to navigate more choices around. It also widen my horizons about plants. So enriching
Thank you so much for your feedback, Everleigh! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
Thank you for my orders. It promptly arrived this morning. Never expected that fast. I so love shopping in your website. Great service!
Hi Pia, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
We got total games and run-around from Tennessee Wholesale Nursery after they sent us the wrong plants along with completely rotten plants. They played games with us and made us jump through hoops for a whole month after we spent several hundred dollars with them - and they refused us any refund or to replace the mislabelled and dead plants. I have several decades of experience as a professional native plant specialist and worked for several major botanical gardens and native plant conservation organizations. These people are the worst around.
After spending hundreds of dollars, we have nothing to show for it. They clearly take advantage of out-of-state buyers. This is a disreputable business and a total rip off/
Hi James - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
I am so pleased with the kind of packaging you have and thank you for your good service. I never regretted choosing these plant varieties from your nursery.!
Thank you so much for your feedback, Scarlette! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
I have been on the net searching for the varieties in your nursery that sell affordable plants and I am pleased to have finally seen it at your site. I am making a list now to make again a purchase in the bulk of such varieties which I will place this weekend. Love this Nursery
Hi Elizabeth, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
My last purchase created a perfect ambiance in my garden. I will definitely make another purchase. I am thankful to find your website and place my order without hassle.
Your review made our day, Charlotte. We have passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We could not do what we do without great customers like you! Thank you for choosing us, we cannot wait to help you again!
Thanks, Tn for the nice plants. I am very satisfied with the plant quality I received from this nursery.
We really appreciate you taking the time to leave us a review, Tammy. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
I had 75 cedars delivered for fall 2020, I planted properly, staked, watered, etc. In a matter of days they were all turning brown and all 75 died. I sent pics early when they were dying, I emailed them back in spring and they replied they would all have to be returned for store credit. I had my wife take them for shipping they said I would be cheaper to drive them back than ship them, not possible. Very disappointed and am out several hundred dollars. I should have read all the reviews first so I could have saved my $585.00!
Hi Rick, please accept our apologies for having a poor experience with our company. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly to customerservice@tennesseewholesalenursery.com with your feedback, questions, or concerns.
Received dead plants, not even one woke up. Used rich soil and planted by instruction I found in internet. There Was no instructions from nursery how to plant. Customer service just said that they are sorry, promised that they will resolve an issue and did nothing. Better pay more and get quality products somewhere more reliable.
Hi Salta, we do apologize for the negative experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.
Absolutely the worst company to work with. I can not express enough how much you need to AVOID doing business with this company at all cost. Poor customer service, poor product and poor resolution. If I could give them a negative score I would a one star is to generous
Hi Patty. I would like to apologize for the service you received when purchasing our products. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me at customerservice@tennesseewholesalenursery.com
I purchased blueberry plants that I received in a dormant state as was to be expected, after planting not a single plant showed any sign of life ( the blueberry plants that I planted at the same time in the same way from another company where growing and coming out of dormancy successfully) I contacted
Tennessee Wholesale Nursery and was told I had to let them know within 24 hours of receiving the plants for the warranty to be any good. I explained that I did and was told the plants where fine and to keep an eye on them. Bottom line they do not stand behind their product and they are running a scam operation. One star because I had to choose something, it should be a 0
Hi Sandra - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly‌.
This company ships dead trees. Tells you they are "dormant" and instructs you to plant them even though they're dried out and have no root growth. Then after spring comes they think it's too late to complain.
THEY WANT YOU TO PAY SHIPPING TO RETURN DEAD TREES AND THEY DO NOT GIVE REFUNDS. DEAL WITH THEM IF YOU WANT TO PAY HUNDREDS OF DOLLARS FOR DEAD TREES.
Have photo... it won't upload.
Dear Connie - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
I have ordered 4 pine trees 2 pitch pine and 2 short leaf pine back in March. Open box and trees where wilted and dry there where no moss are any kind of packing to keep roots moist. Said the trees where in dormant stage but had new growth. They where shipped to late in season I believe. I planned them and a week later they were dead all 4 of them. I will not recommend to anyone or will I ever order though them again
Hi Terry, please accept our apologies for having a poor experience with our company. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly to customerservice@tennesseewholesalenursery.com with your feedback, questions, or concerns.
This company is a fraud. I purchased 3 pine trees from them, and all arrived sick and were dead within one month. They do not offer refunds, but said they would give me $3 off and free shipping on my next order. Gee, a whole $3 off after wasting more than $100 on their garbage?
And they don't even package bare root plants with wet newspaper, soil, or hydrogel. So the roots were all bone dry after being sent across the country. No wonder they all died. Total rip-off. And they refuse to answer their phone. Go ahead, just try to talk to someone before you order.
Bottom line: Avoid Tennessee Wholesale Nursey unless you want to be treated like garbage and prefer dead plants and trees to healthy ones. Absolute garbage.
Hi CJ, we do apologize for the bad experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.
Answer: The buy one get one offer they ran. It was a Hugh mistake. I regret wasting my money!
Answer: I can never get a response from anyone. If I call the number with my issue they tell me I have to email them.
Answer: Call the customer service number listed on the site Mon-Fri 8:00-4:00 CST
Your review made our day, Angel. We have passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We could not do what we do without great customers like you! Thank you for choosing us, we cannot wait to help you again!