• Tmart.com

Tmart.com

Overview

Tmart.com has a rating of 2.8 stars from 1,077 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tmart.com most frequently mention customer service, credit card, and tracking number problems. Tmart.com ranks 210th among Electronics sites.

  • Service
    171
  • Value
    161
  • Shipping
    167
  • Returns
    139
  • Quality
    159

Proactively asks for customer feedback

47
See all photos

What reviewers want you to know

Positive highlights

  • Very good customer service and prompt replies if you have a query or complaint.

Critical highlights

  • They wanted me to send a picture of my credit card to confirm, NO FKN WAY.
  • S (california) and the only problems ive experienced is the delivery time from HONG KONG to here.
How would you rate Tmart.com?
Top Positive Review

“Customer service is excellent, and the products are great.”

Michael B.
4/3/18

I have been buying from TMART for about 9 months now and I have to say I find them great, every thing I bought was as described. One item was broken on arrival I emailed customer service and reported it as broken on arrival, they refunded me the full amount without me even asking for a refund or asking me to return the product. Yes they send you emails of the latest deals and I look forward to receiving them, it is how they do their business, buy with confidence, Michael.

Top Critical Review

“No batteries, site suspended”

George P.
1/10/20

The advertized 15,000 lumen headlights in a head set and advertise rechargable by they show up with not batteries, and the battery well looks like a custom space, not your usual AA etc. There are no instructions or contact info or anything so who do I ask about batteries? EVen what kind? How can I help but give them a 1? Even their webiste seems suspended and this they should clear up if they are legitimate

Reviews (1,077)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (202) credit card (51) hong kong (32) post office (24) order number (16)
Thumbnail of user michaelb690
1 review
2 helpful votes
April 3rd, 2018

I have been buying from TMART for about 9 months now and I have to say I find them great, every thing I bought was as described. One item was broken on arrival I emailed customer service and reported it as broken on arrival, they refunded me the full amount without me even asking for a refund or asking me to return the product. Yes they send you emails of the latest deals and I look forward to receiving them, it is how they do their business, buy with confidence, Michael.

Thumbnail of user mariaj168
2 reviews
3 helpful votes
October 7th, 2023

Love the service m shipping was fast, i bought few times from tmart, never dissapointed, thank you

Thumbnail of user solomonb15
2 reviews
4 helpful votes
January 3rd, 2014

Ordered item on the Wednesday at 6 pm and delivered to USA by 4 pm the next day - unbelievable I still can't workout how you did it

Thumbnail of user sergeim2
1 review
0 helpful votes
June 2nd, 2017

Fast and convenient shipping. Several delivery options, if you want faster make. Excellent service and products. Not expensive, but needed in Russia simply does not. Respond quickly, the goods correspond to the declared cost and performance

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Thumbnail of user dlk
1 review
0 helpful votes
April 9th, 2015
Verified purchase

I have signed up on Tmart for two year and I have ordered from Tmart upto now more than 10 times, They are very helpful, fast, and friendly. Good value items and service!

Tip for consumers:
Need to have the patience to wait......

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Value
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Quality
Thumbnail of user vincentf25
3 reviews
6 helpful votes
June 7th, 2016

No problems here, the items I received for my gopro are of great quality. I would buy from them again.

Thumbnail of user andree9
2 reviews
2 helpful votes
January 6th, 2014

Want to thank the team of Tmart, excellent service provided. I stay in California and indulged in online shopping for the very first time, was very skeptical and reluctant but i did shop through Tmart, and i am so proud of my decision, very fast delivery time and no complaints at all with anything... Great job... all the best!

Thumbnail of user prenticew
9 reviews
90 helpful votes
October 15th, 2013

At first I was hesitant about this site, but I tried them anyway and was pleasantly surprised. I used tmart to dropship a product I found for a customer of mine and did not have any problems or complaints from the customer! Will use again!

Thumbnail of user alicec42
1 review
1 helpful vote
April 2nd, 2015
Verified purchase

I'm very happy with TMART.com, everything was shipped properly. Great store, very serious and professional.

Thumbnail of user bobg94
1 review
0 helpful votes
April 6th, 2017

I have been purchasing things from Tmart for many years. So far I have been happy with all my purchases. On the occasional times that I needed to contact customer service I have been very please with their responses, and resolution of my problems.

Thumbnail of user semingl
1 review
1 helpful vote
December 8th, 2017

Tmart keeps sending me newsletters and I bought products from them from time to time. They have responsove customer service to back you up. Delivery was quick.

Thumbnail of user harveys33
1 review
3 helpful votes
December 27th, 2013

I bought LED Bathroom Showerhead form tmart before 10 days
Pros
The Adjustable Water Pressure Showerhead from Tmart.com works exactly as advertised. It has the LED colors that change exactly how they're supposed to, and it makes showers fun! It provides enough light to easily wash up in the shower without wasting electricity on an overhead light.
Cons
Depending on how much pressure you like in your shower, this showerhead may not provide the pressure you need.

Thumbnail of user ellisj5
2 reviews
20 helpful votes
December 8th, 2013

I've just collected my 2nd order from T-mart and I'm all the way in South Africe. Thank You guys I will be spreading the word locally...

Thumbnail of user shaneb66
1 review
1 helpful vote
April 2nd, 2018

Great product and shipped fast would suggest anyone to this site Ive ordered three things so far and had no issues with shipping or product

Thumbnail of user catherinel19
1 review
1 helpful vote
January 6th, 2015

Tmart are an absolute dream to order from. Their website is easy to navigate and the product was exactly as described.
I got an eyeshadow palette and it is amazing quality. Super pigmented and beautiful packaging. Great value for money. Super fast shipping to the UK as well. Replied to my queries straight away. Will definitely be ordering from them again in the future.

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Value
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Thumbnail of user annas171
1 review
1 helpful vote
August 13th, 2016

I'm ordering nearly everything at Tmart now. It ever takes 2-4 weeks till my orders get delivered but mostly just because the customs keep it at the boarder for such long time... The customer support reply very fast, the products are cheap but still good of quality.

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Value
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Thumbnail of user maureenm38
1 review
0 helpful votes
October 6th, 2016

Love the low price and always free shipping. Some products I've never seen anywhere else and are really unique.

Thumbnail of user alessandrop8
3 reviews
1 helpful vote
March 9th, 2015

Everything is good, just pay the insurance that you will be sure to get your items. Alla the goods i 've bought on this site are good quality. When i buy fro US warehouse i can get in two weeks time.

Thumbnail of user hayyilyj
1 review
5 helpful votes
August 21st, 2014
Verified purchase

The prices are pretty good, it used to be great until recently. The products do come in 1 weeks to the U.S.A. I assume delivery varies greatly depending where you are. The shipping is free! I like buying cheap items on Tmart for myself.

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Value
Shipping
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Thumbnail of user beulj
1 review
1 helpful vote
April 8th, 2015
Verified purchase

There's such a great range of brushes, from foundation to eye brushes - perfect for any kind of make up.

Thumbnail of user josephd118
2 reviews
0 helpful votes
August 8th, 2017

I have had excellent service from this company. I've dealt with them for several years and never had a complaint.

Thumbnail of user seanc33
3 reviews
27 helpful votes
November 10th, 2013

I will give a quick review for you of a tool kit from Tmart, it’s a cellphone repair kit but it’s officially named the Repair Opening Tools Kit Set for iPhone 2G/3G/3GS. I like collecting little tool kits like this, I find they come in handy often when working with electronics. This little kit contains eight pieces and it only costs $2.72 with free shipping, and for that it’s worth it I think.

Thumbnail of user andrews279
1 review
0 helpful votes
June 12th, 2017

My review is probably going to be one of the most different ones on the site. I actually stumbled across Tmart by accident. Back in the year 2010 I had created a Gmail account and I was cleaning files up and organizing and I decided to go through my spam folder and find out what kind of spam was actually going in there cuz it's not a folder I'd normally go through. Well when I saw an interesting email it said my first and last name and I was curious as to what it was what kind of an email that was. Sure enough I opened it up it started telling me about the website tmart.com and I just decided to click on it and I explored the site for like 6 Straight months and in the process of that I was also learning the sanitary processes to take when handling Tattoo equipment. So overall after getting my research from Tmart and learning the products that they have in stock I decided six months later I purchased list of tattoo supplies that I needed to start practicing. I was very impressed with the prices on everything that I had ordered and a week later when all the equipment showed up I was still pretty impressed with the quality of the products and since then I have kept my Tmart account active or on standby I still use it to this day in the year 2017. I'm always telling my friends and family about this site and that they need to check it out a lot of them just forget about it but the ones that actually end up listening and going to it well I told them that they need to be prepared because they were about to be sucked into the pool of I literally laying in bed sometimes just searching all different kinds of products looking at reviews the site has so many endless opportunities and so many ways to do be creative it basically freeze my mind up and let me start thinking of my future and how Tmart could possibly be that Gateway to success. I also think about possibly working with tmart.com or for tmart.com. Either way one way or another I am currently with the company even as a customer I will always associate with tmart.com and the way they set the site up with all the different topics and everything the way it's laid out it's very easy going to just browsing around.

Thumbnail of user andriyd
1 review
0 helpful votes
December 5th, 2014

The site is good. He, like other sites - has its disadvantages. I am a customer of this site for more than 2 years. During this time there were no serious problems. There were delays with delivery, but usually everything came on time. Occasionally there are good discounts on some products. Overall, I can advise this site, especially during discount.

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Value
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Thumbnail of user tracyl21
1 review
17 helpful votes
December 2nd, 2013

I have placed a couple of orders with Tmart and I cannot fault them in any way. They have a huge inventory, The delivery is quick and efficient, items wrapped well, Outstanding customer service and a very fair return policy.The prices are great too. I will continue to order from Tmart.

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From the business

Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.

Company Representative

Thumbnail of user tmartt
Tmart T.

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