Tmart.comReviews 1,075

Tmart has shipped me a camera that is in Pal format instead of NTSC. Furthermore the receiver for the camera has damage as does the packaging from shipping. Tmart tried to offer me a discount if I wanted to keep the item. An item that I can not use... They now want me to pay for shipping and have offered me up to 30% of the items value in return for me paying for shipping. Their so called customer satisfaction guarantee is a joke people. Tmart and companies like them give online shopping a bad reputation. Sadly they are everywhere. To date I have had problems with every company head quartered in China. Go figure. They deserve the comments they get. Steer clear is all I can offer.

**UPDATE** Nov. 18,2014

Having used Paypal to make this payment, I started and escalated a claim against Tmart. Tmart failed to respond to Paypal's request for they're side of the issue. Paypal gave me a full refund! Funny how Tmart responded to this posting in only a day or two but couldn't find the time in ten days to respond to Paypal who holds the purse strings. Speaks for itself doesn't it? Don't you just love how Tmart handles their customers? Numerous emails, multiple photos as per Tmart's request prior to my posting here, yet they would have you (the reader) think that they need more information to assist me. For the record, I responded to their request email directly saying they have all the info already and just need to review it. They never replied or attempted to make any further contact. If anyone reading this is doing so before shopping with these guys? YOU HAVE BEEN WARNED! Nothing, nothing about this company comes close to being a satisfactory experience.

I purchased a 6604_4 Channel CCTV_DVR security system for just $75 (without hardrive).
My intention was to install a 250Gig PC hardrive i had spare.

I assembled the unit okay and the essential things seemed to work, i have purchased
Chinese surveillance recorders before and was aware that many of the extra features like
The recording schedule and GUI interface simply don't work very well, if at all. But at $75,
Who cares? So long as it records!. Unfortunately the unit 'recorded' for only a few
Days. You see -- the standard hardrive you have in a PC is-not designed for continuous
Recording. You must have a SURVEILLANCE GRADE hardrive designed specifically for a security system.
I didn't know that! There is nothing in the documentation or the advertisement to indicate
That a special hardrive is required.

It took me months to troubleshoot and i had to take the risk on the purchase of a 'PURPLE' series hardrive from Western Digital to resolve this issue.

I am happy with the product now. All i wanted to do is leave a friendly message
For other people who purchase the item to be aware of the Hardrive specification.
I tried posting the information twice (without negative feedback) but they refuse to publish it.

It is such a shame because i have had such a good experience with them in
The past (and i will still buy from them in the future). It's just that
Constructive feedback can be very informative and allows people to make an
Informed decision when they buy. It's cost me an additional $90 for the
Special hardrive which i would have factored-in before i bought it.

Overall it was a reasonable deal and not the bargain I had hoped for. I still give them 3-stars
Because i have had GOOD feedback from their customer service people in the past.

They sold me a counterfeit Plantronics M50 headset. It came in a Plantronics package and has a logo on it, but it's missing the details on the back and it has a different "ID" when I attached it to my phone. I got my money back thankfully after a bit of hassle. Be careful!

Never received my order, It was ordered May 26,2014. Today is October 28,2014 no sign of my purchase. I previously placed an order in April 2014. Received 2 of the 3 items, asked about the missing items from the past and current order. I wanted a refund from the first missing item but instead talked me into getting credit in exchange for sending my second order for free, I agreed Status on my second order: Customer service said that they shipped the second order but they needed a signature and no one home to sign for the order so it was sent back. Now they want more money for shipping. No notice was placed on my door from the post office here United States. Why would they need a signature if I never pay a high price for shipping. My previous order I received the two other items were shipped individually, one being the exact same item this dispute is about and no signature was required.

Am not very impressed at all with Tmart. I ordered and paid for a Tablet au.$351 did not receive the item within the 3-4 weeks stated. When i got in touch with "live chat" i was asked to wait a lirrle longer. Two weeks later iwas asked to wait longer again. I was given a tracking number but was never able to establish where it was. A week later i asked for a refund which i received another week later. 8 weeks all up. No explanation or apology just a look forward to doing business with you. (some hope). I do not believe that it was ever posted. Les

POOR CUSTOMER SERVICE & SLOW SHIPPING

I ordered an item with description: Touch Screen Digitizer Replacement with Tools Kit + Adhesive for iPhone 4S White SKU: BD*******

CUSTOMER SERVICE
I received screen with no digitizer.
Talking with customer service rep Joyce (screen name sweetie) via live messenger chat, she promptly says "Sorry, you order wrong item. Digitizer is not included. You should have ordered..."
Upon request for RMA i was told i would need to pay for return shipping since incorrect order is my fault.
When i respectfully disagreed and requested an explanation in product description where it mentions digitizer is not included, Joyce/sweetie stopped all communication.

SHIPPING
When i mentioned i had not yet received part of the order i was told "shipment is coming from Hong Kong, please wait minimum 20 days". In todays day, down electronics must wait 20 days for order to arrive? Really?

Items that have been received correctly have been of good quality and worked correctly.

RUN AND DON'T LOOK BACK! Do not order anything from this company. I placed an order for a Bluetooth, and after waiting weeks to receive it... it was counterfeit, fake, bootleg, a knock-off of the real thing. I compared hand-in hand a real one and the fake one they sent me, and it was so obvious. If you're going to bootleg something at lease make it look good. Their fake one didn't have any of the features the real one has. They advertised it as the real thing. Do business elsewhere!

T-MART suckkkks!

I just bought a simple item (make up brush) from that $#*! website.
Been 2 months, I have yet to receive my parcel
I contacted the customer's service only to be attended by someone who can't even type proper English.
I was then told, my parcels went missing
And how she will reship to me again, only to tell me later on
Nope! The item is out of stock!

Now. EXCUSE ME? Isn't it YOUR job to let your customers know that?
So you can either reship those items to them or provide them with a refund?

But NO. No one informed me. This is the exact same situation as Sheinside.com (Which, by the way, I never ever purchased from that crap website again)

I kept trying to explain my situation and hoping my questions will be answered
But TMART's customer's service, "Cherry", doesn't seem to understand much at all

It was such a frustrating process
I am just so disappointed and frustrated over how all these websites from China are handling situations.

Their websites should be closed down, seriously
What a bunch of tosh!

Before she even answered one final question I asked 4 freaking times! (that her brain can't seen to comprehend)
" Did I purchase this item via paypal or credit card"
She suggested I go purchase from e-bay (LOL?) and ask me to exit this chat.
OH MY GOD!
WHAT KIND OF F*UCKED UP service is this?!

So pissed!

I don't understand all of the negative reviews. I have bought quite a few things (mostly beauty related) and have never had any issue whatsoever with shipping or order fulfillment.

I purchased a Cheerson CX-20 Quadcopter that was defective i sent it back and Tmart sent me another one. This one also did not work. I sent it back and now Customer service at Tmart says I only get a partial refund. They refuse to refund me for shipping of a broken product. Stay away! They have tied up my money since July. Worst customer exp. Ever.

Ho comprato molte cose su BG e non ho avuto nessun problema, prevendita e post vendita molto gentili e disponibili. Prezzi bassi e un sito usabile. Felice di essere loro cliente

Ships From: United States Warehouse
Price: $13.49
Shipping: Worldwide Free Shipping - $0.00
Bought Items: Wireless Bluetooth Controller for PS3 / PC Green
Received: two weeks
Great Device may not be brand name but works as well as any Sony brand controller.

I checked my order number information: 2014-09-09 11:35, -, The shipment will be transported to the destination country and, from there, handed over to the delivery organization.
I was lucky to receive my order in 18 September, has not been taxed.

He comprado TMART soporte de la cámara, la siguiente es mi evaluación:
En primer lugar, esto no es un sustituto de un trípode de tamaño completo. Si usted tiene una cámara y no tiene un trípode de tamaño completo, conseguir uno de esos primero, podrás conseguir mucho más uso de ella. Este es un buen trípode para cuando lo que desea es un poco de trípode para montar una cámara, pero sólo es adecuado para las cámaras de peso ligero, no cámaras más grandes, como las cámaras réflex digitales. Tiene algunas características que son mejoras sobre los pequeños trípodes que se pueden encontrar en la tienda de dólar. Las piernas pueden envolver alrededor de un objeto, que le da más opciones de posicionamiento (pero tenga cuidado, ya que las bolas en las piernas pueden aparecer fácilmente aparte). Y este trípode, como la mayoría de los trípodes de tamaño completo, tiene una base de montaje de desconexión rápida que le permite conectar fácilmente y desconectar el trípode, una característica de los trípodes de tienda de dólar carecen. El zapato que se conecta a la cámara es particularmente pequeña, una buena característica que te permitirá dejar que concede a la cámara sin ponerse en tu camino cuando no utilice el trípode. Una desventaja de este pequeño zapato es que necesitará un destornillador para adjuntarlo a la cámara, que no tiene un fácil utilizar el tornillo de mariposa que es común a los montajes de trípode más grandes.