From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have bought tires from them for years--probably five or six sets, plus two sets of rims. This site makes it so easy to see what your choices are, combined with other users' product experiences to make a more informed buying decision. Inventory is up to date, the shipping lead times are prompt and they'll dropship to your tire installer, so the entire. When you do have a question, the toll-free customer service puts you in touch with a knowledgeable advisor who (in my experience) is capable of resolving technical questions to prevent errors when ordering.
I bought some tires from them for my car. The site is easy to use. Shortly after placing the order a costumer service rep called me stating there were problems with my card and that my order was placed on hold. She asked if she could go over all my information and make sure everything had been typed correctly. The problem was a typo error that I had made! So, oops on my part, but I was so thankful on their part for actually calling along with sending me an email explaining that my order had been placed on hold. Since a tirerack.com rep called me to check my information I was able to get it all corrected and my order was shipped out that day and was recieved the next day! I was so excited to have my tire put on and car going! If they had not taken the time to call it would have been a day before checking my email and realizing there was a problem with my order! Great customer service!
I always order my tires from them (after getting a recommendation from my dealership). I do the research, then get the tires from the them since they are always the cheapest. I have the tires sent to the dealership/mechanic and they put them on for me. It's much cheaper than any other places I've seen.
Avoid ordering from their website. If they send you the wrong tires, they will not credit the amount of shipping (both ways) if you return it. This is even in the case where it is their error. They also are claiming an unrealistic amount for shipping and are turning a pretty good profit without selling the customer anything! When you try to call their customer service, they are also rude.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members