On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent and fast delivery time great customer service
Easy to Order, Got a call to make sure I knew the tires were oversized which is what I wanted, great that they reached out to check. Price was the best I could find for 5 tires and 5 wheels, they were $300+ lower than the next best price at a website I didn't know. Two days later the tires arrived as I was told they would. All over they seem like a A+ operation, I would deffently buy from them again.
Buying my tires went very well and it was fast and easy
I always order my tires from tire rack. They have great selection and delivery time is always quick.
Quick in service, good customer service, knowledgeable and respectful
Would purchase from again. I was warned my tire shipment could be separate, but to have them shipped same day, delivered 2 on Friday, then a delay by UPS on 2 tires delivered on Monday was the star loser. Tire rack, I know you don't control UPS, but you could require sets of 4 to be shipped together, it is in your control, I think its cost related to ship all 4 together as one. Maybe give the user an option to pay extra to make sure they are shipped together. They showed up just in time for my appointment. Thank you.
Very easy to compare prices and how the wheels will look on my car.
Very easy to compare prices and how the wheels will look on my car.
Pretty straight forward. I bought a tire and received a tire.
Always a pleasure doing business with Tire Rack, above and beyond
Great variety of tires and wheels; Competitive pricing and always fast delivery!
Had to enter my information twice. Not very nice. Delivery was on time.
Had to enter my information twice. Not very nice
4th set of tires from tire rack. Every time it's what I ordered and delivery in a day or 2. Will continue to order.
The site was knowledgeable about my car needing 2 sizes of tires.
The site was knowledgeable about my car needing 2 sizes of tires.
Great quality and delivered quickly. I have ordered from tire rack for several years- always a good experience. Thank you.
Good online service. Cheaper price and quick delivery with no shipping fee
Easy and fast. Easy to compare brands and prices….
Convenient, advanced viewing and comparing options, great live chat service and overall a 5 star experience.
Convenient, advanced viewing and comparing options, great live chat service and overall a 5 star experience.
Easy to find tires, seamless ordering process and fast shipping. The delivery person was even kind enough to put the tires on our back porch.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.