Tire Rack has a rating of 4.9 stars from 47,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention customer service, fast delivery and great experience. Tire Rack ranks 1st among Tires sites.
No problems so far.
Hit a curb last week. Tire stayed inflated but there was a chunk of sidewall gone. Car only has 15k miles so I wanted to replace the tire with an OEM matching one.
Ordering was simple, scheduling the tire install was easy at the same time as tire purchase. Pep Boys tire install experience was fine.
Toyo Open Country OEM tires on 2022 Rav4 have been good - overall probably better than expected for first 15k miles.
Top-notch purchase experience. Lots of data to look at from other buyers. Website makes it easy to research data and choose the best tire for your particular vehicle, driving style, and needs. Prices are very competitive. Technical help available if you need it by phone or online. My 6th set of tires for various vehicles that I've purchased through the tire rack website. Can buy with confidence.
The mileage warranty process is a severe pain to deal with. Tire Rack is almost of no help and expects you to drive the tires until they're unsafe before they'll think about covering them under the manufacturer warranty. Even then, they won't give you a guaranteed credit until they inspect the tires and you'll be expected to pay to ship the tires back. This is in addition to the obvious costs of a new purchase, sales tax, and mounting, balancing costs. Don't advertise the mileage warranty from the manufacturer if you don't plan to honor it.
You only had two of the tires that I wanted in stock. I ordered the two and scheduled an appointment based on the delivery date given. Tires arrived in separate delivery 3 days late causing me to reschedule installation. Now, I'm ordering 2 more because they're in stock. Hopefully they arrive in time and I can get them put on. Not the best first experience with tire rack.
We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused and a member of our team will be reaching out.
We'll see if the correct tires arrive on the day stated they will be delivered 👍
I love the fact that I can see the wheels on my car and in my color. Tire Rack is truly a one stop shop for wheels and tires. These are my 3rd set of wheels, and I have bought 5 sets of tires already. Easy with no hassle.
I have to say that I was a little skeptical about the process and the price but how wrong I was. First off the prices were fantastic and affordable. Second the tires were shipped to the shop within a couple days. Installation with speed balance was $106! I expected it would take a couple hours for the install and instead took about 30min. Service was excellent and the ride has been smooth.
Super easy to use and choose tires that match my vehicle.
I had order the wrong size tire call customer service to see how to return them it took about 5 min,the rep told to put the tires on my front porch and UPS pick them the next day with the return shipping label
This is my first time ordering from them. The website was easy to use and the personal help I received from Clancy was excellent. He was so helpful in helping me decide which tire I needed for myb1976 MGB
Clancy was excellent and helped me out. Website was very user friendly.
It would be awesome if you could add a countdown. It's awesome that you tell us when a shipment will arrive, however, if you put an if ordered by and provided how many weeks days, hours, or minutes were remaining for that delivery date to be met would be even better!
I've probably bought 100 tires yet my logon is never recognized. Discount tire is also probably the best shop in my area. Owned by tire rack but doesn't show up as installer. I tried to get a receipt one time and gave up after 4 attempts. Time to update your software
We appreciate you bringing this to our attention and a member of our team will be reaching out.
Me likey me very muchy, I am trying to get at least 100 characters so my survey will go through. OK trying more words. And discount tires was good even though they tried to upsell me wider blades that I had replaced 2 days prior.
Whether through Tire Rack or now Discount Tire. It is always seamless and efficient. The addition of Discount Tire to the family just makes it easier. I have been using Tire Rack for at least 20 years and Discount tire for about 7. The knowledge of the Tire Rack team is the best in the industry in my experience
I'm very picky in how my tires look and fit and sometimes I might order a size that's too big or too small. Whenever I call customer service to return tires and exchange them for others it is extremely easy. It feels good to know that customer service will always have your back.
I've never had an issue with tires and wheels that I've ordered from here. This will always be my first option when choosing new tires!
Tires usually come grouped in twos strapped in white plastic banding.
Tire Rack handled my order and delivery to perfection. Pepboys in Absecon, NJ was another story. The person doing the sign in for my tires to be installed was very difficult and unprofessional. Took my tires and left. Avoid this location, go anywhere else.
I love how easy it is to research the tire I'm purchasing, in depth reviews really help a lot! Did you find the one? Great, Tire Rack will ship it to an installer of your choice or your home. Best part- you can schedule your appointment right at checkout and have a piece of mind. THIS is the tire shopping experience we all deserve!
Easy to find the tires I was looking for, and I appreciate the recommended installer - I don't have to look up an address for the tires to ship to or have them arrive at my house and then carry them up to the installer. Makes it easy.
I selected wheel for my vehicle by entering my vehicle. When I received the wheels they did not fit my car and caused rubbing on the fenders. I am returning the 4 wheels, but you told me I might not get a refund on the wheel that was bolted to the car. I don't agree with this as I purchased wheels that your site said will fit. The shop test fitted the wheel because I was told by tire rack that they will fit. They did not fit. I am only getting refund on 3 out of 4 wheels because there was a mistake on your site? Does not sound fair to me.
Ordered rims tires and TPMS last fall, for the same car. TPMS did not automatically synchronize as advertised. Customer service rep advised me, how to reset / shock/ by deflating and reinflating which did not work either. E mail after that was never replied to. The TPMS doesn't work as advertised, so I could have had regular valve stems installed and saved the cost.
We're sorry to hear your experience with us was not to your satisfaction! A member of our team will be reaching out to you.
I was not only flabbergasted by the bountiful selection offered by Tire Rack, but I was bewildered by the punctuality in which these high tech rubbery components were delivered to my front portico. My lead concubine was delighted when she discovered the financial depth in which I saved by choosing Tire Rack and she rewarded me time and time again that evening. If ever I find myself in need of fortifying my wheels with tire replacements, I will most certainly leverage the expertise and spirituality displayed here at Tire Rack.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.
We appreciate you bringing this to our attention and are so very sorry for the frustration this might have caused and a member of our team will be reaching out to you.