Tiny Blessings

I purchased earrings for my baby and two months in they were broken. They would not even offer to help me with anything and instead offered to sell me another earrings

I ordered some items and returned a week later. It's been a month and I am still waiting for a rrefund. I have called and emailed the company and NO ONE has gotten back to me. I filed a claim with my credit card and that's a headache too. Please STAY AWAY FROM TINY BLESSINGS.

Posting about the quality of a product I received in November. I purchased the September Birthstone Pearl Drop Baby/Children's CZ Earrings, Screw Back - 14K White Gold for $64.99 for my goddaughters baptism. They were a gift bought for the event although she was not able to get her ears pierced until the beginning of this year and was just cleared this week to change the earrings. Her mother went to put on the Tiny Blessings earrings and the sapphire/pearl completely broke off the post without any excessive force. Unfortunately, due to the circumstances, the quality and durability of the product was not tested before the 30 day return window. I've contacted Tiny Blessings via email and phone, but have received the same short response that there is nothing they can do due to being outside of the window despite the circumstances. I am not even asking for a return, but an even exchange would be lovely as we still like the look of the earrings! I would even be willing to pay any required shipping for the exchange. If nothing can be done then I am still hoping to get further response as to why the quality of a product priced at $64.99 was so poor. Would not consider shopping here again unless there is some sort of positive resolution to this issue with some understanding of the circumstances. Also wondering why there is no official place to post reviews?

Horrible customer service that refuses to accept responsibility for sending a damaged product to its customer.

I received my 9mm Huggie Hoop Earrings on 11/5/21 and emailed Tiny Blessings on 11/15/21 (w/pictures and video) that they were faulty. One of the hoops continuously became unclasped and fell out of my daughter's ear.

Below are the reasons I was given as to why I was not elligible for a prepaid return shipping label:

Reason: One of the hoops is slightly bent in.
My Answer: I have tried adjusting the post on the hoop several times and the issue persists. I am not sure if the post is too thin/weak so that whenever I clasp the hoop down it moves the post down as well and therefore it does not fully close. Also, as a customer, there is no reason for me to have to continuously play repairman on a set of earrings that I just purchased and paid money for.

Reason: The earrings go through wear and tear. My Answer: At the time of my first email, I had been in possession of the earrings for ten days and my daughter had worn them for less than five days. There is no excuse for a brand new product to wear and tear this quickly. Also, if these earrings do "wear and tear" this rapidly that speaks volumes about the quality of the product. If I am making a product that is to be sold/marketed towards children specifically, enduring and lasting items would be front of mind.

Reason: The return policy states that a customer is responsible for the cost of return shipping on an item. My Answer: I am familiar with your return policy, which I read and am in agreement with if I were returning the jewelry for a reason such as me simply not liking them aesthetically, but I do not feel like I should be held responsible for the cost of returning these earrings since I paid for and received a product that is faulty and does not work.

If customer service is of any importance to you, this is not the company for you.

If you're looking to order from Tiny Blessings read the BBB reviews. I wish I had! There is a distinct trend in the reviews when it comes to this company for lacking customer service and handling customer complaints ethically. At the end of September 2019 I ordered a $70 pair of Fearless Heart, Clear CZ Dangle, Children's Hoop Earrings - 14K White Gold - for my 7 year old. In less than 2 weeks one of the earring hoops broke. Thank god my daughter is 7 and not under the age of 1. I contacted customer service with a picture of the broken earring as well as a receipt on 10/6. Right away they were willing to replace as well as send me an envelope to return the broken earring. Starting at this point everything customer service wise took a sharp turn for the worst! They incorrectly sent me the wrong replacements. It took a week and a half for someone to contact me and acknowledge that they sent me the incorrect pair. I emailed them twice about this mistake. Once I received direction from them (which was to precede with the returning of the broken earrings and to send back the incorrect replacements) I sent both the WRONG replacement earrings and my original broken earring back on 10/29. I sent package THEN, crickets. No one contacted me about receiving this package. I checked in twice and only received the automatic contact email from them. On 11/13,2 1-2 weeks after I sent the package to them I get a confirmation that the package was received. I'm not entirely sure if I was corresponding with different representatives this whole time since I had to once again explain what my issue was and that I was still waiting on my replacements for my broken earring. I inquire about the issue and the package and they respond on 11/19 that my broken earrings are not in the package. Are you kidding me? Really? I respond the next day - "Please check package thoroughly! Earrings are small. I never would have sent them back if I thought this was going to happen. I would have tried to fix myself or gone elsewhere for a different pair. I feel this process is extremely faulty and suspect. If I can not come to a solution of this mess my reviews to BBB and google will reflect that. I'm getting frustrated about having to go back and forth and the amount of time this is taking. I'd rather purchase a different set from a different retailer than go through this mess." It is 11/29 and I still have no response from them. This is TERRIBLE business - DO NOT BUY. At this point, I would appreciate a refund for the original item due to misrepresentation of quality and their OWN customer service policy.

I am beyond frustrated with Tiny Blessings and will never shop with them again. Both my baby's necklace and earrings broke in under a year of having them. The stone on the earrings completely fell off, and the necklace chain was damaged as well. When I reached out to customer service, I was told there was nothing they could do and that I should just purchase a new one. Absolutely ridiculous! The quality of their products is terrible, and the customer service is even worse. Instead of offering a proper solution or repair, they just pushed me to buy more. It's clear they don't care about standing behind their products or taking responsibility for defective items. I'm honestly relieved I didn't spend more money with this company. I'll be making sure my friends and family are aware of how poorly I was treated. You can expect to see my reviews across multiple platforms. Save your money and shop elsewhere – Tiny Blessings does not deserve your business. Zero stars if I could give them that.