Patricia V.

Horrible customer service that refuses to accept responsibility for sending a damaged product to its customer.

I received my 9mm Huggie Hoop Earrings on 11/5/21 and emailed Tiny Blessings on 11/15/21 (w/pictures and video) that they were faulty. One of the hoops continuously became unclasped and fell out of my daughter's ear.

Below are the reasons I was given as to why I was not elligible for a prepaid return shipping label:

Reason: One of the hoops is slightly bent in.
My Answer: I have tried adjusting the post on the hoop several times and the issue persists. I am not sure if the post is too thin/weak so that whenever I clasp the hoop down it moves the post down as well and therefore it does not fully close. Also, as a customer, there is no reason for me to have to continuously play repairman on a set of earrings that I just purchased and paid money for.

Reason: The earrings go through wear and tear. My Answer: At the time of my first email, I had been in possession of the earrings for ten days and my daughter had worn them for less than five days. There is no excuse for a brand new product to wear and tear this quickly. Also, if these earrings do "wear and tear" this rapidly that speaks volumes about the quality of the product. If I am making a product that is to be sold/marketed towards children specifically, enduring and lasting items would be front of mind.

Reason: The return policy states that a customer is responsible for the cost of return shipping on an item. My Answer: I am familiar with your return policy, which I read and am in agreement with if I were returning the jewelry for a reason such as me simply not liking them aesthetically, but I do not feel like I should be held responsible for the cost of returning these earrings since I paid for and received a product that is faulty and does not work.

If customer service is of any importance to you, this is not the company for you.