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Tim Hortons has a rating of 1.54 stars from 365 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tim Hortons most frequently mention customer service, free coffee, and fast food problems. Tim Hortons ranks 300th among Restaurants sites.
No positive highlights yet
A gentleman by the name tommy, is always so upbeat and courteous. He's fast multitasking. I've seen him wait on inside customers and the drivethru...all by himself. And not once did he complain or be rude...he's constantly apologizing for not having enough hands...
Good luck getting some one to take your order while three or more employees are chatting in one corner. They look back at you hoping you would go away. In the last month I have ordered and paid for Cappuccinos, just to find out they have used regular coffee instead of espresso and just added foam milk on top of it to hide it. We are not in a third world country, but service and product quality seems that way. Is this the Authentic Canadian Coffee shop we are to be proud of...
A gentleman by the name tommy, is always so upbeat and courteous. He's fast multitasking.
I've seen him wait on inside customers and the drivethru...all by himself. And not once did he complain or be rude...he's constantly apologizing for not having enough hands...
Products used:
Coffee and bagels
Staff always kind and helpful. Will return every time we are in the area. Always hot fresh product and always smiling faces
About 20 "young lads" arrived unannounced at the Tims / Wendys food court on Friday. June 23rd, 2023.
The reason we came was to celebrate a 93rd birthday of our good friend Hugh.
The young manager (Justinder?) brought Hugh 2 specialty donuts both labelled specific birthday messages for our young friend.
We stayed in a wonderful celebration and somehow all found seating to be together to celebrate this milestone birthday.
JUST ONE MORE STORY OF TIM HORTONS GENEROSITY & SERVICE TO THE COMMUNITY!
Great job by Justinder and his immediate supervisor.
We will continue to frequent this excellent establishment.
BP & All
Today my friend and I came to tim hortons for a cool drink due to the warm day. I was served by a tall young man whom i asked for two small vanilla ice caps. He was very polite and went through with my order. When i recievwd my drink i couldnt believe my eyes. There were sprinkles on my whipped cream, I think this was a very nice gesture and that this man is a great employee. It was one of the best made drinks ive had here in awhile.
Uhm do I need to explain it? Well the establishment is good the food and service is great, and them protecting me. Yeah it's 5 stars.
I received service with a smile from vinney at tim hortons in gravesend, the staff are always friendly,and the store clean and airey
I have been going to Tim hortons for a long time and I want to say that I'm never let down! I get great service, FAST service and I appreciate that so much! Keep up the great work Tim hortons
I receive excellent customer service at Tim Hortons all the time. To be specific, the store on Montreal-Sinclair, Ottawa provides me the best service.
Food is tasty and service is also good. M happy. One should try this if you want something good and worth your money.
Good service and fast service and people who work are nice and friendly some people may yell because of slow progressp
Good service, high quality and highly recommended, friendly customer services and clean surroundings
I really enjoyed the coffee and the customer service I have experienced when I went to their shop. I will definitely go back again and it'll probably be the place I'll visit very very often. Thanks for taking coffee on a different level!
I was at the Tim Hortons at 936 innisfil beach road and I was helped by a young man by the name of Sebastian and he was absolutely fantastic. Wish all your employees were that helpful and kind. Way to go buddy
Very grateful for excellent service. I had a big order on a Sunday morning, which I know can be busy. I couldn't go inside because I had my dog in the car. All staff was so friendly in making it work smoothly. Even better, our food was warm and delicious. Whoever was managing that day (7/3/2022) deserves recognition.
Hey Tim's
Just love your tv commercial on tv this holiday season. With what is going on in our world today it sends a great message.
Great job
Best customer service in tim hortons (Dundas rd).
Jonson is the best employee you have. Definitely needs a raise.
Well, tim hortons on the britannia road has the worst employees. 2-3 of them are putting down the reputation of tim hortons
I myself have experienced with Tim Hortons for almost 30 years. If I compare Tim Hortons of 10 years back to the Tim Hortons of today, surprisingly, I see a different picture. Service has become so low, It's hard to describe. The slow pace of the stuff and a long line of customers is a common phenomenon of everyday Tim Hortons now. After the purchase, to not offer thanks in most of the cases.
I am really concerned for Tim Hortons as a regular customer who generally visits diostore 6/7 times a day.
Very excellent service, very fast and good quality of product, good customer service
This location is awesome, test of food is great and they never interfere with customers order
Good job guys
Tip for consumers:
If you want to have great test of cafe and hot drink get it from here , this location never interfere with customers order and they are always friendly
Products used:
Good service and good quality of Tim
I love the lady's you have at the store right now. Cici, crystal are just some of the names They make my morning amazing thank you, suns out guns out
Beautiful young girl name Tamanna gave us amazing service and food was hot
Very good location I always had very friendly service and amazing experience
Keep up the good work!
Eat here now because you have to, if you don't it should be a federal crime. I would live under tim hortons
Tip for consumers:
The donuts are great and you should try both them and the timbits, and I hear they have great coffee
Products used:
Donuts
A whole new level of coffee! It's a bit overpriced but that's the trend with most coffee shops now I guess. I still love Tim Hortons and will certainly come back.
Great and I am impressed by their level of professionalism and I can appreciate their hard work. I am glad that I enjoyed my bagel today. I am impressed by what I see in their stores. Keep.up the great work ladies and gents!.
Overall I love Timhortans but i must say peanutbutter cake is the worst cake I ever had. Such a waste of my money.
Tim Hortons is the ONLY fast food coffee chain that offers CHOBANI oat milk as a milk substitute that I know of. I looked it up and had to order some for myself at home. They really got VEGAN milk right. Thank you so much Tim Hortons, for offering it at your stores. It must be expensive, but it is sooo worth it. My sister and I get coffee with it and only because of it almost every day, sometimes twice a day, at Tim Hortons only now. Starbucks can not compete. McDonald's does not even offer vegan options at all. Tim Hortons wins. I wish they offered warm apple cider drinks in winter. Somehow, the red of their brand reminded me of that. So very Canadian that would be and good for sore throats in winter.
Tip for consumers:
CHOBANI OAT MILK substitute tastes better and is creamier than real cows milk. I love Tim Hortons for offering it at their stores!
Products used:
Coffee with CHOBANI OAT MILK substitute
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We were founded in 1964, by hockey legend Tim Horton and we? ۪ve been serving Canadians fresh coffee and baked goods for 50 years.
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