Tim Hortons

AlwYs order my wife a latte for the 5th time I get home and all she has is a up of milk even after complaining they still do the same thing

The chicken soup is sour, stale and rotten. Don't buy. I had no time to return it as I was in a rush so I through it in the garbage. Experienced food poisoning later.

I've reached out more than once wanting someone who can explain why customers standing in the store is less important than the customers in the drive thru. I want to make a purchase with the points that I accumulated in just one visit so I don't have to put myself through being treated like I'm second or third class customer. But no you can't do that because you can only use your points for one item per visit. Bull$#*!!
So why are drive thru customers more important than the customer that walks into the restaurant?
I know they are because I've made my order and someone in the drive thru orders the same sandwich that I ordered after me and they get served first. Should be first order first served. But Tim Hortons decided that drive thru customers come first. They don't care about any customer(young or old) standing and waiting for ten minutes while they serve drive thru customers that arrived after you.
I guess nobody that comes into the store could be in a rush as well. Maybe make drivethru's that semi trucks can fit in. I've been waiting for a couple weeks for a call back. They don't care!

On August 30,2022 myself and my 90 year old mother were scalded by coffee from an overfilled cup at the drive-thu at 1251 Simcoe St N in Oshawa. A report was made at the time and the response has been luke-warm to say the least - from a preference to deal with it at store level with an I'm sorry this happened and offer to spot clean my vehicle. That was declined not only because it was not worth my time to drive to another jurisdiction and wait for this to be done but also because there should be better compensation than that whenever someone is hurt intentionally or not. I wrote to head office customer service and was referred back to the store level. A different manager offered a 100.00 gift card after having me reiterate the reported details so he could address it internally. My mom's leg and arm were scalded with an almost full cup of coffee and while medical treatment was not required, it was painful and traumatic just the same and should be taken more seriously. At this time I have yet to call and refuse the gift card offer pending discussion with my mom. Thank you.

Again I ordered a ham & Swiss. Nothing complicated just mayo on the side.
When I get home and open it up their is MAYO ALL OVER EVERY INCH OF THE SANDWHICH!
But at least they put it on the side as well. A nice little cup of it to go along with the half gallon thats on it already.
Thanks for ruining my 15 minlunch. AGAIN
ALSO THEY don't give out receipts so PROOF of purchase isn't available.

Tim Hortons on thé corner of La Riviere et Desperigny is horrible for sanitary conditions, all the garbage cans are overflowing inside and out, the men's washroom out of order the woman's garbage full, no toilet tissue available so a stack of napkins thrown on the back of the toilet, bowl full of napkins, no wonder why the men's it out of order, floors disgusting and sticky with black goop all over, staffed by teens, don't get me wrong I'm glad they are there serving orders, but seem not overly motivated for cleaning, the staff was polite and the order correct, it appears to be highly understaffed or at least needs a manager to keep things functioning and sanitary

Tims at portage ferryroad service are sucks i just order today for a 10pcs timbits i wait for10mins before they give my order. And i saw a dissable person asking for a key to use the washroom and one of the staff ask him did you buy something WTF is that so rude

The donut( Boston cream) got stuck to the bag; if they put it differently it would not have a huge spot in the center without icing otherwise excellent/Delicious

This is one of my favorite places. The waitress was prompt and polite. This was one of the best mouth-watering steaks I've had grace my taste buds in a long time. 5 stars!

I have ordered toastes bagels and several locations. They are consistently cold even when ordering toasted and are stale and hard as a rock. Can barely chew.

The food was good and so were the drinks. If only we got straws to drink with. They got all of our order right, but the workers forgot the straws for our drinks.

How do you guys not have bagels at all every time I want to go there are no bagels restock of your stuff. I'd rather go to Starbucks I will go to your place just restock on bagels.

Very excellent service, very fast and good quality of product, good customer service
This location is awesome, test of food is great and they never interfere with customers order
Good job guys

As a customer, I received suggestions of checking this place out for it's notable Canadian food but after seeing the slow lines and rude staff of this place, I had to skip it.

Cannot check online, although it's an option. Website is unreliable. Always the same offer, which I don't by. Should learn to know your customer and what they buy most...