I will never waste money on another pair of timberlands. I had to cut off my pair of timberland pro composite toe because they wouldn't come off my feet

Hi I tried to make an order on the website www.timberland.pt. And the only thing I got was 121 debited on my account, and no order, I spent money to call to the only number available for store support, and they have said that in 24h I would have my money back, this was at a few days ago, and until now I got 0 back?
Since then they are saying that don´t find find my payment, but I already sent the proof of payment with card number, hour, day, value, everything that I could send an until now, nothing satisfactory, they don´t even care about the items that I was trying to order. Cold support client, I do not recommend to buy anything on timberland website. Beside that, the site is slow, and not intuitive, there is some difficulties in the filters the client can use. Sheety website..

I gave this package back to USPS with the shipping label they sent me as instructed by them on January 20th 2022 and it was sent to FedEx January 21st 2022. The last update was January 31,2022 departed FedEx location and now I cannot track the package at all, there has been no update at all. I have emailed them constantly about my refund and they have completely refused to give me my money back! I do not have the package anymore, it is out of my hands after sending back as they wanted me to. Every time I email them, they tell me o have to wait 10 days for them to receive the package then 7-10 days for my refund. Then I email them again after 19 days and they tell me I have to wait another 20 days! I don't know why they are SCAMMING me like this! I do not have the item or my money now, they have robbed me of over $200. I just want my refund back and they are giving me the run around! I literally just want my money back!

I am writing the following as a warning to others.

A few years ago I purchased a pair of Timberland Boat Shoes (******* style) and since they were not cheap, I intended to wear them only on special occasions. To that end, I have always stored them in their original box in a cupboard at home. I reckon they have not been worn more than twenty times altogether. They still look like new as you will see from the attached photos. Recently my daughter bought me a new pair of Timberland BS's and so I decided to wear my "old ones" more often. Fast forward to a week ago whereupon on walking out of the house, I realised something felt wrong and could see that the left shoe sole has almost completely de-laminated and it looks like the bond between two layers of the sole has failed. On examination, the other shoe is also showing signs of failing the same way. Needless to say I am very disappointed/annoyed since I have always kept them in such good condition. They were were purchased from a reputable store, Jones Bootmaker, The Oracle Centre, Reading, Berks.
They are obviously outside their normal warranty period however I don't think its reasonable for expensive shoes to fail in this way.
I have tried four times to contact Timberland but have not received a reply!

Misleading advertising. Disappointing service!
Bought a gift for Christmas on Black Friday with the possibility of making the return by January 10 I find that for a size change I have to return the package and make a new order at full price with a difference of 200 euros. (leather jacket paid at 299 during black friday - full price 499). The timberland policy does not provide for the possibility of replacing the size or buying the same item at the same price as the black friday! After contacting the costumer care they offered me a 15% discount code on a new purchase... and... do they expect me to be happy for bying the item again spending 125 euros more?! NEVER AGAIN!

Not only did they have me under false impression in reguards to sizes but inclusively, when i just received in my hand the product i just paid $205.00 for and waited more than a month to receive it was not the right size. I called to see if i could send it back to get it fixed, they refused to help me as if i was asking for an effing refund which i wasnt but i didnt just pay that much for an item i will never be able to wear. Most horrible customer service from a company ive ever received. I will never again order from them or recommend their site and not only that but i will share my experience on social websites and its such a shame because i wouldve spent more money on customized boots but their horrible customer service turned me off to my favorite boot brand because of their unproffessional customer service.

We have been loyal Timberland boot consumers and have never had an issue with quality ever, so when my college aged son wanted a custom pair, we navigated the website as instructed and created a beautiful pair of two toned boots which appeared on the screen. Not sure what happened between that moment in time and submitting the final payment when everything seemed fine, but the boots arrived in a white color and only one color, not two toned. I immediately contacted customer service and was told that was how we ordered them and custom orders are non-refundable. Very, very disappointing to pay $230 for custom boots that were not what we ordered. Good boots. Bad experience this time around. Not sure I would recommend ordering custom unless you will be happy with what you get. I mentioned the experience to a few friends who also said they had had similar experiences with the Timberland site. I guess I should have taken pictures while placing the order to show that what we ordered is not what we received.

My boots, the classical Timberland boots, that seems to be strong and durable, worn less than 8 months (in total), the soles in both boots detached (see photo).

And this was the second pair of Timberland boots I had. The first pair of Timberland boots that I had earlier, had also broken down in less than 8 months (in total), while in one shoe, tore completely at the point of attachment of the leather to sole.
So, 2 pairs of Timberland boots of 2, or 100% as a percentage, proved fake boots, taking into mind, that each pair, in Greece that I live, cost about 200 each pair. Unacceptable!

Note also:
1) that the specific boots slip a lot on wet surfaces and are dangerous, to fell and hit yourself, a thing that is unacceptable for this kind of boots, as other shoes that are not boots, are not slipping dangerously,
2) Timberland Co. Has only in words a "Lifetime Warranty", as initially I tried to speak to them and refund me with a new pair or give my money back, and guess what... they just ignored me.

So, its better to burn your money than buying Timberland.

The inside material ripped apart after two weeks, the inside soles dyed my socks yellow. Tried to return twice, they said it's my fault.

I ordered from Timberland website and got shoes then doesn't fit. Timberland shoes size not the same other product and quality is so different btw website.
Anyway, I return on 6/23 via USPS and still get refund till today 7/16.
Timberland refund processing take so long and hard.
They came with USPS return label but they transfer to FEDEX later.
So return good arrived total 2weeks needs to timberland warehouse.
I found with customer service return goods arrived 7/8

Return policy, once get return goods will send refund issue email.
So i didn't get email till 7/16
I called customer and. They need to verify credit card holder (my husband card).
I was complaining about why didnt refund process yet they got goods and already past business day 7days.
They hung up me cuz im not card holder.
Great! I WILL NOT SHOPPING EVER AGAIN TIMBERLAND.

I have had 3 pairs of 6" work boots now. Each pair drops in quality. The latest pair are very obviously low quality. I will never buy these again.