Absolutely terrible customer service at Oxford Westgate. I bought sandals in London and wore them for less than 20 minutes in Oxford. They caused terribly painful blisters on my both feet. I called the store in Oxford, explained the situation in detail and they said they would offer a refund. This afternoon I had a very unpleasant 25 minutes with the manager and assistant. The latter said these were 'just blisters' and they could not violate the company policy of offering no refunds after shoes have been work outdoors, even if they had caused bodily harm. Horrible product and even worse customer service. Trust the poor reviews here here and avoid

I've got a pair of Timberland Boots (Grey with orange trim n inside) last winter.
Trust me with the latest polar vortex and snow, these puppies not only are comfortable, but they keep my feet warm and dry on long hikes.
Sure, they may cost a lil more but its worth it. Keep on hiking!

Some people claim out here that their shoes are uncomfortable, they cause corns and other stuff, but I trust the brand because I wear their shoes from the late fall till the early spring.
I buy different models, as I have both classical Timbs for gloomy weather, and some others that are more of sport style.
I ain't care much about what others say, as they perfectly suit my style and don't cause any corns as guys share here. Maybe it's better to choose the right size more thoroughly.

I just purchased a pair of timberland Jaynes. I ordered size 8. I have pretty small feet, what they sent me was,I don't know like a 4. Way too small, sent them back, ordered another pair. Timberland just sent me any old pair, ordered nubuck,size 8.5 just to be sure, got gray and brown two tone things, again way too small. I needed workboots, for work! I can't keep sending back all these screw ups. Plus my refund hasn't gone through yet. WTH! I'm going to Carolinas. Timberland sucks.

I ordered a pair of boots from timberland, even after looking at all the reviews from people. I've always had good experience buying timberlands, and today, 10 years after ordering my last pair and the quality and packaging is still top notch.

I have never seen worse shoes in the world. I had bought the shoes 2 months ago it broke in 2 months and above all company people also did not help they are saying that they broke because of your wear.

Timberland, such a cheap company. I ordered a pair of 150$ boots wore them around the block, returned them for the next size larger only to have the boots I wore around the block returned to me saying they would not take them as a return because they have a no boots worn return policy. On top of that, when I re-entered the timberland website, they are now providing a slightly worn for sale department. What kind of scum does this? Totally a scam. Having said that I do like the product. Moral of the story is that the boots are good, be very wary of trying to return for a different size to these scammers.

I bought a pair of Timberland Boots and on my first hike the soles came off of both boots!
Customer service was very uncooperative and would not repair or replace the boots, nor would they refund the money I spent on the extremely poor quality boots.

They did not stand behind their warranty. Offered a $30 e-gift card. Why would I purchase another Timberland product. They did not stand behind the boots that fell apart. A product is only as good as the company that stands behind it. When I filed a claim Timberland did not stand behind it. Buyer beware. The boots wore out in a few months. They basically fell apart on the inside.

The first time I wore my pair of Timberland hiking boots the soles came off on both boots.
I sent both boots back to Timberland and spoke with customer service multiple times. They agreed that the boots were defective but would not repair them or replace them or refund my money.
I contacted the Better Business Bureau and they weren't able to get Timberland to help me either.

I had a pair of Timberland boots and and a pair of shoes, both very comfortable while the lasted. The soles of the boots just disintegrated. Literally turned to powder. The shoes just lost their soles. They fell off. Apparently they are designed to last for a year or less. I would never recommend Timberland shoes to anyone!

My little used shoes literally fell apart. The soles on each shoe detached from the upper on the same day. Timberland refused to offer any compensation or admit liability.
Avoid like the plague!

Honestly the worst customer service I've ever dealt with. Took my money, 10 days later sent an email saying the order had been cancelled with no explanation. When I contacted them they told me it was either that the product was out of stock or there was a payment issue, but they didn't know why. The website still shows my product in stock and they had my money so neither are correct. A week later and I'm still arguing with customer service who won't send my product and won't send my refund!

Bought custom made shoes for the hubby ($150), which I chose everything to be black including the thread. To my surprise the thread on the soles came in white. Emailed customer service team who claimed the factory in the Dominican Republic confirmed that is the only thread they use on custom orders. Why would I order an all black shoe w/white thread? Customer service is a joke, they refuse to honor their mistake and out of a purchase of $150 they're offering a $30 egift card? If I could give it a negative zero star that would be what they deserve.

I wish I could rate ZERO STARS. Garbage company that doesn't stand behind their product. Sent 2 pairs of shoes back that each fell apart in 3-4 months, sent them both back with letter saying they are not at fault. 12 month warranty. Pfft. Don't buy this stuff! Never called or emailed. Just sent back their garbage product that I paid $165 a pair for! You would have better luck with customer service buying shoes for $10 at Walmart!

Photos are of a 4 month old shoe that cost me $165! Both photos same show, and they sent them back saying nothing is wrong with them.

Tried to recently return my pair of black timberlands in which the soles are coming off the boot. The boot and soles are great and I heard they warranty their boots for faulty craftsmanship. Sent only to receive back my same pair a week later and signature was required to receive them. Waste of shipping and waste of a good pair of boots for crappy craftsmanship. I unfortunately own two more pair but will never buy anything again timberland. Thanks timberland you and your employees suck and I hope your business gets what it deserves in the future.