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Lisa G.

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1 Review by Lisa

Timberland Shoes

  • Timberland Shoes

“Don't bother!”
8/8/20

Bought custom made shoes for the hubby ($150), which I chose everything to be black including the thread. To my surprise the thread on the soles came in white. Emailed customer service team who claimed the factory in the Dominican Republic confirmed that is the only thread they use on custom orders. Why would I order an all black shoe w/white thread? Customer service is a joke, they refuse to honor their mistake and out of a purchase of $150 they're offering a $30 egift card? If I could give it a negative zero star that would be what they deserve.

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