L J.

We have been loyal Timberland boot consumers and have never had an issue with quality ever, so when my college aged son wanted a custom pair, we navigated the website as instructed and created a beautiful pair of two toned boots which appeared on the screen. Not sure what happened between that moment in time and submitting the final payment when everything seemed fine, but the boots arrived in a white color and only one color, not two toned. I immediately contacted customer service and was told that was how we ordered them and custom orders are non-refundable. Very, very disappointing to pay $230 for custom boots that were not what we ordered. Good boots. Bad experience this time around. Not sure I would recommend ordering custom unless you will be happy with what you get. I mentioned the experience to a few friends who also said they had had similar experiences with the Timberland site. I guess I should have taken pictures while placing the order to show that what we ordered is not what we received.