Tiger MistReviews 49

I placed an order of €80 on this site, I ordered two dresses, and I had to add €25 for delivery costs. On top of that, the next day I received emails from DHL, saying that I had to pay €40 in customs fees (half of my order). This is unacceptable! The site doesn't even warn me when it's delivered and the customer service is rubbish. I sent several emails, they say they can't do anything, they don't even answer.
All this for dresses that come from China!
Don't waste your money, rubbish, rubbish, rubbish!

Three young women of our street have all ordered from Tiger Mist, paid for products, and found they could only be delivered by courier. Yet not one has yet received any package. The latest victim is my daughter who spent more than A$200 for vacation clothes to be delivered yesterday. She was notified that it was delivered yet when I ran to our box, NOTHING. And this is the second time this has happened to her. They claim it was delivered and they have a photo but the standard is to send the photo to the customer, as does Amazon.
Somewhere in their delivery process, parcels are disappearing and they take no responsibility.
Theft by negligence is still theft.

NEVER ORDER HERE. I purchased a large order ($400+) to the U.S that was said to be "delivered" by DHL. I waited a day after the notification as they released it when I did not authorize but it was still not delivered! I reached out the team and DHL, which took 3-4 days to get a response already, both of them said they will be in contact with each other to "investigate". Investigation took over a week and I got a response "concluded that your shipment has been delivered correctly. DHL offers a door to door service, meaning the receiver does not need to be the one to provide a signature, so long as it is received at the correct address per shipping instructions.As a result, unfortunately we are unable to assist in further investigations, or a resolution, as it has been delivered to you correctly." My order was not their when I was home. No driver was on camera. What does their conclusion even mean? THEIR OWN WEBSITE states Please note, if you request your delivery method be updated to a different address or provide DHL with authority to leave, you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost. We do not recommend changing your delivery method from our signature service."
I did not update my address or provide DHL with the authority so when did I waive my rights for a redelivery or refund. It is ridiculous
DHL and Fedex drivers have stolen packages before. What does GPS do? Nothing. PLEASE NEVER ORDER HERE THEY DO NOT TAKE RESPONSIBILITY.

I ordered from here and my items were delivered exactly a week later on March 20th. On the website when I went to return on April 1st, it said my return window closed on April 1st (I would think I had until EOD) anyways...my mistake I guess. When I reached out to customer service, they told me that the return window had actually closed on March 26th, just six days after I received the items.

As a US customer, their return policy is completely unfair and customer service will not work with you AT ALL and they will just repeat how they "require all customers to read through our returns policy prior to their purchase to ensure they do not miss the returns time frame" and cannot help because they "have to be fair and mindful of all customers"

Don't bother unless you enjoying being irritated.

Extremely difficult and very poor customer service. The return window is very short and they are unwilling to work with you. I can most definitely say that this company does not care about their customers at all! Considering their merchandise is inferior and the quality of their products are subpar you would think they would have excellent customer service to keep you coming back to purchase more( that's how proper customer service works) wink-wink! Please shop elsewhere if you would like decent customer support as well as decent product! You'll thank me! I promise!

My package was never delivered and I spent weeks arguing with them to give me my money back or resend the clothing. They said contacted the shipping company who said they had delivered my order and couldn't do anything for me. Wouldn't refund me my money and lost my package which was $150 with of clothing.

They dont offer returns of exchanged on products that are in a sitewide 20% off sale? Like how am i even meant to opt out of that? So disappointing for a large store like tigermist.

Have one of the most horrible experience shopping with this company. Did you ever heard about a company where they put your address on the package wrong and ship it out to the wrong address but then said it's the customer fault because per their own customer service words "once customer finalize the purchase they waived the right to have any compensate if package is lost or stolen". Yeah me neither. With that mean is when you purchase something and you put your address for example in Sydney, if this company somehow put New Zealand on the package and ship it over there they will not take responsible for that and you will not be refunded. So yeah, take my horrendous experience and stay away from this site ladies

Me and my daughters probably order over $2000 and when it comes to return $60, all excuses coming. Customer service WORST. If some wont fit you, Throw your money out. No return Or Even Exchange. Even when you paid Full price NOTHING. I would NEVER recommend anyone buy from company base in Australia.

The colour is amazing and it fits perfectly. True to size and super comfortable, especially for a corset. The quality is so thick and nice, feels very high quality for such a good price

I was hesitant to buy clothes from here as the models have completely different body types to me so was not sure the clothes would fit or suit me. So I started off just buying a top and some bikinis, which I was very happy with the quality & fit so I bought some underwear & 2 dresses. All of them fit perfectly and I thought they were of good quality. One dress I tried on had a manufacturing fault in the strapping causing it to be tangled so I emailed their support with a photo, they asked for a video and I send it plus another photo. They were quick to respond & offered me a refund or store credit - I was concerned about having to pay for shipping again so I asked them if I would be required to pay for the shipping to replace the same item. The lovely customer service shipped out a new item straight away so I didn't need to pay for any shipping and the new dress arrived this morning & is perfect. I am very happy with my experience buying from Tiger Mist and will be continuing to buy from them.

Horrible company. The sizes on the size chart don't actually reflect the clothing sizes. I made measurements and made an order based on their size charts. The clothes didn't fit and I asked for a return / refund and Tiger Mist customer service said " We're sorry in order to be fair to our customers we have the right not to allow refunds for certian orders. ". I'm stuck with a dress that didn't match the size chart and had the worst customer service ever. Don't waste your time

Ordered over a week ago (big order worth hundreds of $). Still have not received shipping information, even though it says 1-3 days shipping. Have contacted them multiple times via email, their website, and instagram, not one of my messages have been responded to. If you read the comments on their instagram, so many people seem to have this problem. Won't be buying from them ever again, and I'm scared I have been scammed.

Updated: Their email replies are literally just automated and copied and pasted stuff from their website faqs. Such bad customer service from such a popular brand

I just bought 60$ worth of clothes. Their shipping fees are 15$ and i always get duty&tax when i order with Tiger Mist because of the services they use. So an additionnal 40$! For only 60$ worth of clothes i have to pay 55$ just to get it ship to Canada? It's too much

Spent nearly $300 on clothing and received the $#*!test quality of clothing I've ever seen. I am a size 8 and have never had issues with clothing, all items were TINY. The dress didn't even cover but but. WORST of all they don't even offer refunds so now I'm stuck with a voucher that I will never want to use.

I'm writing this review here after Tigermist reported my review as fake on trust pilot. I have a picture of my order.

The quality is horrible and the service is even worse. The clothes smelt like petrol, I didn't try them on I just emailed straight away to return them. I was advised by their customer service I couldn't however under Australian law you definitely can. (chemical odor clothing is also a fault)

I know $150 isn't the end of the world however it's the principle, selling low quality faulty goods with no returns is not ok.

Accc #knowyoyrrights
Refund rights

Consumers have the same legal refund rights on sale items as they would have on full-price products.
Stores and sellers cannot take away these rights by claiming they have a ‘no refund' policy for sale items, or displaying a ‘no refund' sign.

-after multiple attempts to return with Tigermist they reported review as fake, and copy paste reply. I'm yet to hear back about the weird chemical petrol death smell.

I've put a picture of my order so Tigermist can't report this as paid by competitors

No where to contact them, I've tried fb, phone number and email and no answer Said it was gonna arrive within 1-2 days but it's soon been a week.

Their clothing is so cute but I had no idea about their shipping policy. If you get any taxes or duties on your shipment and you choose to refuse delivery and expect that it will be returned back and you will receive a full refund, that is not the case. They are the first company I have seen that will not refund any returned parcels that you refused to pay taxes on. I think that is so ridiculous considering their target audience is young adults who don't make that much money. So if we are getting a bunch of taxes and duties on our order that we can't afford to pay we should have the option to be able to return the parcel and get a refund.

If you want to find out more about my experience shopping at Tigermist, watch this video! Hope this helps!