On july 24th, I order 3 items from tigermist, as matching outfits for me and my sister
1. Pacific top size S
1. Pacific top size xs
1. Zahra mesh mini skirt size s
After insane shipping delays and dealing back and forth with DHL for a week, they held my package and refused to communicate with me and almost sent my package back to sender. I had to travel 2hrs intotal to finally get the package to be released.
I was finally able to get my package on Aug 12th, it was supposed to arrive on July 27th according to the tracking. To my surprise only 1 of the 3 items were in the package, I only received the Pacific Top size XS, the other 2 items were missing. And the item that I did receive was defective, the stitching was crumpled up in the armpit on one side and completely faulty.
I contacted Tigermist ASAP, and we came to a conclusion that i WILL RECEIVE A FULL REFUND OF MY ORDER (after initially only offering store credit for the 2 items I did not receive, which I declined since I Will not be shopping here again), in my email to them I asked for a FULL REFUND of my ENTIRE order, and even offered to ship back the defective item that I received, they agreed to a refund to original payment, but I only was refunded for one item, so now I am asking to be refunded the remaining amount, which is $40.50 for the 2 items that I did not receive.
It makes no sense why they would agree to refund my entire order and then only refund me for 1 item.