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Tictacarea Reviews Summary
Tictacarea has a rating of 2.7 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Tictacarea ranks 25th among Watch sites.
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Order placed and tracked as expected. I received a clear strap watch Casio GA-2100SKE-7AER which was already slightly yellow. I contacted support via chat on the website and Juan responded very defensively. All I'd asked was I received my watch, thanks but the strap appears to be more yellow than I expected out of the box and sent a picture. I asked is this normal? Straight away he went on a defensive nature and justified that none of his watches have been opened or used etc All he had to answer is that this is normal and expected depending on the angle it is viewed. Poor to no after service. Buy from here with caution and don't expect any after sales if something goes wrong. I intended to add to my Casio collection from here but I won't be ordering from here again. Since my review on trustpilot they have resorted to personal insults. Stay well away is my advice.
I purchased a watch on their website in December 2023. The watch came with a fully depleted battery, they agreed in compensating their fault but never did, after that stopped responding emails and blocked me out their social media. Not a trustworthy seller.
I've purchased a £55 cost watch, but because the description didn't give all details (like the watch's radius) the watch was to small on twist. The delivery time had longer than 10 days, and when I've tried, and I've contacted with the customer service, I've run out of the 14 DAYS, what's the refund policy. Luckily someone is helped to me, and he has agreed to the refund, so I've sent it back, BUT some MF is refused my parcel, so I've lost my watch, and the post cost as well.
Thank you TicTac area!
FU!
Dear Customer,
Thank you for reaching out to us.
We understand that you faced some challenges with your recent purchase. However, I must clarify that the details of our products, including size specifications, are thoroughly outlined in our product descriptions. The extended delivery time you experienced was due to choosing our free shipping method, which generally takes longer compared to our express options, as clearly mentioned on our website.
Regarding your refund request, it's important to highlight that our refund policy clearly states a 14-day window for returns. Despite this, we made an exception and accepted your return well beyond this period as a gesture of goodwill. It's quite disconcerting to see that you have taken issue with the return process when it was your responsibility to follow the provided return instructions accurately. The refusal of your parcel happened because it was not compliant with the return guidelines, which were communicated to you.
At TicTacArea, we prioritize clear communication and transparency with our customers, and our records show that all necessary information was provided to you in a timely manner. We have already extended considerable assistance to you beyond our standard policies.
It is unfortunate to see your message end with a rude and disrespectful remark. This lack of courtesy is neither warranted nor appreciated.
Thank you for your understanding.
Best regards,
Juan Angel
Customer Service
TicTacArea.com
Ordered a watch back in December, arrived in January but then decided to return the watch as didn't like it. Had to pay £13 handling fee for transfer to the Netherlands. Its now end of March and this company claims that they have not received the returns item even though I have evidence to claim that the item had arrived at an intended returns address. Avoid dealing with this company at all costs.
Dear Al,
Thank you for your message.
Please note that it is your responsibility to ensure the safe return of any package to us. This includes securing the shipment and filing any necessary claims with the shipping company you used for the return.
It is quite astonishing that despite having received free shipping on your initial order, you now expect us to take responsibility for the loss of the package you sent back. Our records do not show receipt of the returned item, and it is the sender’s duty to track and insure their return packages.
We have fulfilled our obligations by providing clear return instructions and timely responses. The handling fee you paid is a standard charge for international returns and does not cover shipping insurance, which is recommended for such situations.
Thank you for your understanding.
Best regards,
Juan Angel
Customer Service
TicTacArea.com
One of the worst experience as they are not professional at all. My watch stopped working and they are bargains to replace and it takes them till now 1 month of communication and because I left 1 star review about them they said we will not replace the watch unless you remove the one star review.
Don't deal or buy from them as they are really not professional
Dear Nader,
Thank you for your feedback.
We would like to address the situation clearly. The battery in your watch stopped working more than a year after your purchase. Despite this, we offered you several options to resolve the issue, all of which you declined. It is unfortunate that you are now using reviews as a method of coercion, which we do not tolerate.
We do not accept any form of blackmail and strive to provide professional and fair service to all our customers. Our goal is always to resolve issues amicably and professionally.
Thank you for your understanding.
Best regards,
Juan Angel
Customer Service
TicTacArea.com
My wife ordered a watch for me as a Christmas present in November and it reached California on January but IT WAS THE WRONG COLOR. Contacted their refunda department for an exchange and the CEO himself (supposedly) replied offering to exchange for the right watch or get a surprise discount... We asked for the exchange. Got a reply a week after offer the discount or a exchange again, I kindly asked for the exchange again and got ghosted after that. No more replies, I contacted them on Instagram and they blocked me, I wrote with a different email and they ignored that one too. This company is a F*CKING JOKE. I would not risk my money ordering from this irresponsible and childish people. You have been warned.
Extremely disappointed as I did not receive my watch. Made a payment in April.
Only receive automated response when sending emails.
Truly sad as I thought this was a trusted sight
Dear Yazeed,
Thank you for your feedback.
We have thoroughly reviewed our customer records and unfortunately, we do not have any record of a customer by your name or any order matching your description. We pride ourselves on promptly responding to all customer inquiries and providing exceptional service.
It is possible that this review is not genuine. We encourage our customers to contact us directly through our official channels to resolve any issues they may encounter.
Thank you for your understanding.
Best regards,
Juan Angel
Customer Service
TicTacArea.com
Stock item on website (Skagen watch band). Placed order, card charged, then told it's a special order. 3 weeks later, still not shipped, and no communication from them. I canceled order and got a full refund. I appreciate that they did that, and didn't continue to waste my time saying that the order would be shipped (eventually.) Simply should have stated on the product page that this was backordered or a special order - would not have have a dissatisfied customer.
Dear Richard,
Thank you for your feedback.
We want to clarify that all customers who order a watch band receive an email stating that it can take up to four weeks to be shipped and that the item may no longer be in production. We are surprised that you did not understand the clearly worded email we sent you.
After receiving a full refund, it is disappointing to see you leave a damaging review with such intentions. We strive to provide transparent communication and appreciate your understanding.
Best regards,
Juan Angel
Customer Service
TicTacArea.com
I ordered a watch from tictacarea, but the watch did not match the description of the product in their website. When I requested to return the product I was told that I received the watch I ordered but the description was incorrect. I guess I should have known that the watch was not going to match the description on the website. The 2 pictures I am adding will show the original description of the watch and the new one that the company added after my request to return the watch. Not a reputable company. Compare the features in both descriptions.
Dear Richard,
Thank you for your feedback.
We would like to clarify that you received the exact model shown in the photo, with the correct reference number and EAN code. The product you received matches the image, model number, and code specified in your order. It appears there was an error in the product description on our website.
To provide an analogy, this situation is similar to purchasing a car. Imagine ordering a Skoda, with its specific model, reference, and price all clearly shown. However, the description mistakenly states it is a Ferrari. Upon receiving the Skoda at the price of a Skoda, you then complain that it is not a Ferrari. Despite the incorrect description, the item received is precisely what was depicted and referenced.
We understand this may have caused some confusion, but we assure you that the correct item, as shown in the image and identified by its model and code, was delivered to you.
Thank you for your understanding.
Best regards,
Juan Angel
Customer Service
TicTacArea.com
DO NOT order a Lladro from this company. THEY ARE ONE BIG SCAM. There prices are lower than others for a reason. They have poor packaging which in my case the product arrived broken. They have done nothing to answer my call or reply to my email to fix the problem over a period of 3 months. As a matter of fact, I have tried calling during their business hours and NO ONE answers and you can't leave a message. The CEO Juan Carlos makes promises but does nothing to follow through. STAY FAR AWAY! THEY WOULD GET NO STARS FROM ME, BUT THE SYSTEM DOES NOT ALLOW.
This is the third time I purchased from tictacarea.com. All the Casios I bought from them have the lowest price even compared to eBay. Shipping is free but takes a little while to arrive from Spain (about 2 weeks to Canada, then 5-7 days within Canada after released by customs). I got away from duties the first time only, but this has nothing to do with the seller. Overall excellent and reliable service!
Hi Kyle!
Thank you so much for your loyal support and for sharing your experience! We're thrilled to hear that you've trusted TicTacArea.com again for your Casio collection. 🕰️
We always strive to offer the best prices, and we're glad you've noticed. Although shipping can take a bit of time, we're pleased to hear everything arrived in good condition and that you consider our service excellent and reliable.
Remember, our team is always here to assist you with any questions or concerns. We look forward to serving you again soon!
Best regards,
The TicTacArea.com Team 🌟
06.02 paid G-Shock, 27.02 already received! Packed well, track is tracked. Additionally packed in gift paper. Thank you! I will order again!
Hi Spitfire V.!
Thank you for sharing your experience with us! We're delighted to hear that your G-Shock arrived promptly and was well-packaged. 🕰️
We take great care in ensuring our products reach our customers in perfect condition, and it's wonderful to know you appreciated the extra touch of gift wrapping. 🎁
Your satisfaction with our service, value, shipping, and quality means a lot to us. We're thrilled to have earned your trust and look forward to your next order!
Best regards,
The TicTacArea.com Team 🌟
I just want to say this publicly, my order is over a month and I don't know where and what time to get it?
We update your order's (BIZXRFQHJ)
Info:
Your order has left our warehouse.
All info you may eventually need to trace your order is written down in this email. Please, read it carefully and keep it as a guide in case you need to know more about your shipment transit status.
The service used to ship your order is a signed Postal one. Postal services may have some limitations such as not too often updated status info and longer delivery times than courrier services such as FedEx or UPS. Of course Postal services are not as expensive as any courrier one and that is one of the reasons why shipping your order is so cheap in our website.
Average transit times can be checked out here:
https://www.tictacarea.com/en/info/Shipping-and-delivery
As you can see in the link, times are not exact but average. They can be used to have an idea about when you should be delivered.
Some factors such as adverse weather or customs inspections may affect seriously on the given estimated times.
We will email you everytime an important delivery status change may ocurr.
If at any moment you want to find out where your shipment is, you must follow these instructions step by step:
First you must be logged in, otherwise you can not go throught all the next steps.
Once you are logged in at TicTacArea.com you can go to:
https://www.tictacarea.com/en/wheretracking
All your orders will be displayed along with a link with each order's track. Once you click on the desired tracking link you will be able to see it full detailled.
If you go to the bottom of the page, you also will be able to see the exact label your shipment is using on its way to you. Printed in this label you may find all the details you gave us such as complete name and address, along with 2 tracking numbers. One usable in our website and another one that can be used on destiny.
On the top side of the label you can find a barcode, right under this barcode there is an alphanumeric code begining with RP. You will need to write this code down because it will be very useful to track your order at destiny.
This code will help us to trace it on destinies' country Postal services once the packet has been liberated by customs inspectors.
When the inspection services finish their job, the shipment will be handled over the Postal services, and then ( not before) is when you will be able to tracke it all the way to your door in the website belonging to the Postal services of destiny country.
Each contry has got a different national Postal service. In France is LaPoste, USA is USPS, México is Correos de Mexico, India is Indian Post, etc.
Once the shpment is into this Postal system, this Postal service will offer you very detailled info of the whereabouts of your order.
We hope you get fully satisfied with the service our team at TicTacArea.com is giving to you.
To serve you and keep you updated we offer you our email, phone and Online Chat channels.
Here you may find all contact options we put at your disposal:
https://www.tictacarea.com/en/info/contact-tictacarea
Contact us mon-fri (no bank holidays) on bussines hours. REMEMBER WE ARE NOT AVAILABLE ON WEEKENDS.
Thanks again for honored us with your trust and choose our company for so important details:)
Best Regards.
Juan Angel Gomariz.
You can track your package using the following link: https://www.tictacarea.com/tracking?trk=LS*******NL
USEFUL LINKS:
You can review your order and download your invoice from the "Order history" section of your customer account by clicking "My account" on our shop.
If you have a guest account, you can follow your order via the "Where is my order" section on our shop.
Tictacarea eventually responded to my several emails and arranged for a re-delivery of my order. However, I had to pay for DHL courier service to ensure that the parcel didn't get lost again.
I then had to pay customs as well. The G-shock watches were well packed and beautiful - both working so far. The swatch case didn't close well and the watch itself was dusty. But I am happy with the G-shocks so far. Just be warned when purchasing that you will be liable for costly DHL courier fees if you want delivery to be more reliable, as well as your country's customs fees.
Hi Ameree R.,
Thank you for taking the time to share your detailed feedback with us. We truly appreciate your patience and understanding during the process.
We're glad to hear that you are satisfied with the G-Shock watches and that they arrived in good condition. However, we regret that your experience with the Swatch watch and the initial delivery issues did not meet our usual standards.
Your feedback is invaluable, and we're continuously working to improve our services, including better communication and packaging standards. We understand that international shipping and customs fees can be a hassle, and we are exploring ways to make this smoother for our customers.
Thank you for your continued support and for choosing TicTacArea.com. If you have any further concerns or need assistance, please don't hesitate to reach out.
Best regards,
The TicTacArea.com Team 🌟
I placed an order for the first time in April 2022 - to date there has been no delivery and no communication. Upon my own queries with the Courier - I was told that the delivery investigation was concluded on their side and it was deemed "missing" and they told me they compensated Tictacarea, but to date I have not received a refund despite NUMEROUS requests, and they are completely ignoring my emails! This is tantamount to ROBBERY!
I bought a Casio Edifice EQB 1000 from TicTacArea with free shipping. Shipping did not take too long to Canada (8 days) and there was no additional charge. The watch is brand new with tags and original box. Thank you!
Hi Kyle C.!
Thank you so much for sharing your experience with your new Casio Edifice EQB 1000! We're thrilled to hear that the shipping was quick and that your watch arrived in perfect condition with all its original packaging. 🕰️
Providing high-quality products and excellent service is our top priority, and it's wonderful to know we met your expectations. Your positive feedback about the shipping time and value is greatly appreciated.
If you ever need assistance or have any questions about your watch, feel free to reach out. We're here to help!
Best regards,
The TicTacArea.com Team 🌟
Hii bought G shock watch and paid 139$. But I never received my order. They are fake and money making website. I contact them many te and email them but no reply. I did check with Aus post as well. Highly recommended. Never do shopping with them..
I have order a watch on 11th Feb 2022 and it not delivered to me. It is returned back. Still I didn't get my refund.
I purchase the annual lladro ornament every year from TicTac. They have the best price and their service is wonderful. They respond very quickly to all coorespondence.
My second GA-2100 'Casiok' purchase.
Another very positive experience shopping with the TicTac Area Team, well priced, regular shipping updates and delivery time was very reasonable.
Order number three is already on its way!
Thanks again TicTac Area Team.
I purchased a Fossil strap from TicTacArea and as per online tracking everything went ok, it reached the destination country Toronto/Canada, but the parcel was never delivered to my door.
I immediately contacted the local post office. They did investigate and considered it lost.
I contacted TicTacArea and asked that they send me another watch strap.
The communication with TicTacArea customer service was great. They were patient, listened to me, and there was no delay in the email communication.
They send me a new stripe and this time I got it. Thank You TicTacArea!
Based in my experience I highly recommend TicTacArea.
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Dear Asif,
Thanks for your lightning-fast review — just minutes after our conversation. Impressive response time! If only patience and basic understanding of materials worked as fast.
Let’s set the record straight for anyone reading: You ordered a Casio GA-2100SKE-7AER, a model known for its transparent strap. You opened the box, looked at the side of the strap, and immediately wrote: “The strap is yellow. Is this normal?” No greeting, no context — just an accusation disguised as a question. Then you sent a photo of the watch… taken from the side, of course.
Now, here comes the science part — don’t worry, it’s simple: any transparent material (glass, plastic, even water) appears more opaque or tinted when viewed from the edge. It’s not a defect, it’s called refraction. Ask a 7-year-old. Better yet, grab a glass of water, tilt it sideways, and you'll see the magic happen. That’s exactly what happened with your photo.
We replied honestly, like we always do, explaining that the product is brand new, arrived in our warehouse just a week ago, and is untouched — as are all our items at TicTacArea.com. We don’t sell used or returned products. Ever.
But instead of saying, “Thanks, now I get it,” you instantly shifted to calling us “defensive” and left a 1-star review minutes later. That, dear Asif, is what’s called performative outrage — and it says a lot more about you than about us.
Let’s show everyone the full chat, because unlike some people, we like full transparency (pun intended):
--------------------------------------
Asif 14:29
Hi I received my watch today. Order LSAVJNXYE - the watch has been received with the strap already yellow. I was expecting this after some wear but when I just opened it out the box. Is this normal?
Juan Angel 14:30
I can see no yellow in the picture, you took a picture from aside, not from the front
And as you can see the watch was touched by you in first place
The watch is in pristine condition
Asif 14:31
Okay 👍
Juan Angel 14:31
We do not touch the product in any way
Asif 14:31
I didn't say you did
Why so aggressive?
Juan Angel 14:31
And precisely this watch came to our warehouse just 1 week ago
Just we know the kind of product we serve
And we never serve anything used nor weared
Juan Angel 14:32
That is out of question because of our quality rates
Asif 14:32
All I asked was is this normal?
Juan Angel 14:32
If you look a glass from a side you will see it coloured
It is normal
Asif 14:33
That's all you had to say that's it's normal. But you went all defensive. Calm down. Have a drink and sit down for a bit!
Juan Angel 14:33
If you do not want this kind of strap to become coloured, you need to take care when you use jeans not rubbing it against it or use in a pool to swim because chloride is likely to affect it
Asif 14:34
Ok Thanks. But I won’t be ordering again. If this is the after sales service received. Thanks but no thanks. Have a good day!
Juan Angel 14:34
Sorry, I am not a machine, I am a person and our quality standards are beyond normal. It is normal we answer to that accusation the way we did
Otherwise we would be answering as machines
Have a great day ahead:)
-----------------------------------
Who was aggressive here, really? The person calmly explaining how light works — or the one who rushed to leave a bad review minutes later because we didn’t respond with a scripted apology?
At TicTacArea.com, we’ve been in the watch and jewelry business for over 30 years, and online for over 25. We work hard to offer authentic, untouched, brand-new products, fast shipping, and honest, human support. Not fake smiles. Not hollow apologies. Honesty. Clarity. Respect.
If you're looking for a store that agrees with you even when you’re wrong, there are plenty out there.
But if you value quality, truth, and being treated like an adult, you're always welcome at TicTacArea.com.
Warm regards,
The TicTacArea.com Team