I just want to say this publicly, my order is over a month and I don't know where and what time to get it?

We update your order's (BIZXRFQHJ)
Info:
Your order has left our warehouse.

All info you may eventually need to trace your order is written down in this email. Please, read it carefully and keep it as a guide in case you need to know more about your shipment transit status.

The service used to ship your order is a signed Postal one. Postal services may have some limitations such as not too often updated status info and longer delivery times than courrier services such as FedEx or UPS. Of course Postal services are not as expensive as any courrier one and that is one of the reasons why shipping your order is so cheap in our website.

Average transit times can be checked out here:
https://www.tictacarea.com/en/info/Shipping-and-delivery

As you can see in the link, times are not exact but average. They can be used to have an idea about when you should be delivered.

Some factors such as adverse weather or customs inspections may affect seriously on the given estimated times.

We will email you everytime an important delivery status change may ocurr.

If at any moment you want to find out where your shipment is, you must follow these instructions step by step:

First you must be logged in, otherwise you can not go throught all the next steps.

Once you are logged in at TicTacArea.com you can go to:
https://www.tictacarea.com/en/wheretracking

All your orders will be displayed along with a link with each order's track. Once you click on the desired tracking link you will be able to see it full detailled.

If you go to the bottom of the page, you also will be able to see the exact label your shipment is using on its way to you. Printed in this label you may find all the details you gave us such as complete name and address, along with 2 tracking numbers. One usable in our website and another one that can be used on destiny.

On the top side of the label you can find a barcode, right under this barcode there is an alphanumeric code begining with RP. You will need to write this code down because it will be very useful to track your order at destiny.

This code will help us to trace it on destinies' country Postal services once the packet has been liberated by customs inspectors.

When the inspection services finish their job, the shipment will be handled over the Postal services, and then ( not before) is when you will be able to tracke it all the way to your door in the website belonging to the Postal services of destiny country.

Each contry has got a different national Postal service. In France is LaPoste, USA is USPS, México is Correos de Mexico, India is Indian Post, etc.

Once the shpment is into this Postal system, this Postal service will offer you very detailled info of the whereabouts of your order.

We hope you get fully satisfied with the service our team at TicTacArea.com is giving to you.

To serve you and keep you updated we offer you our email, phone and Online Chat channels.

Here you may find all contact options we put at your disposal:
https://www.tictacarea.com/en/info/contact-tictacarea

Contact us mon-fri (no bank holidays) on bussines hours. REMEMBER WE ARE NOT AVAILABLE ON WEEKENDS.

Thanks again for honored us with your trust and choose our company for so important details:)

Best Regards.
Juan Angel Gomariz.

You can track your package using the following link: https://www.tictacarea.com/tracking?trk=LS*******NL

USEFUL LINKS:

You can review your order and download your invoice from the "Order history" section of your customer account by clicking "My account" on our shop.

If you have a guest account, you can follow your order via the "Where is my order" section on our shop.

Highly recommended, I'll be back soon! Highly recommended, I'll be back soon! Highly recommended, I'll be back soon!

To,
The Manager & CEO of the Company

Subject: Complaint about a product not received

Respected Sir/Madam,

I would like to state that I am Tashreeq and I am a resident of South Africa, Cape Town 7945

I am writing this letter to inform that on 2021-03-31, I placed an order for Watch Casio AE-1200WHD-1AVEF using your platform having Order ID RU*******NL. I would regret to inform you that the above-said order was supposed to be delivered in plus minus 20-30 days shipping but as of now I have not received any deliveries from your side. Being so late for product delivery is not what I expected from a reputed company like yours.

I honestly don't appreciate the lack of communication you have as well as not responding to the fact that I clearly stated " I AM NO LONGER INTERESTED IN THE ITEM AND WOULD LIKE A FULL REFUND", reason being as I ordered the watch as a gift for a friend and look its been a month since his birthday has passed and I had to buy something else to replace the item I bought from your company and gifted him something else. Also you re ordered my item after I insisted a refund and then didn't even bother sending it with a better courier company in order for me to receive the item in plus minus 10-15days if shipped. Coming to my conclusion I have been waiting for 4, nearly 5 months for the item and yet I have not got a call or any sort of decent response to what I requested.

I will be taking this matter into my own hands by exposing this very letter that I'm sending over every social media platform so that other people can know the type of customer service " TicTacArea" gives towards a customer that has repeatedly been making contact with the company and yet no effort has been done to resolve this matter.

Kindly please refund my cash paid for the item ASAP or please get my item sent by a faster courier that your company should be help liable to pay as the shipping information is misleading on your platform. I mean its goin to be 5 months since I ordered the item and I have never waited this long with any other company before. I even ordered a item on another platform in May 2021 and I received the item just under 30 days as stipulated on their website. The experience I've endured with this company makes me never want to purchase ever again even though I can honestly say your company has the best and quality gifted items but this isn't fair upon me as a customer to be experiencing such poor communication from a company of this standard.

Regards
Tashreeq