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We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick Reviews Summary
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
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I showed up to Taylor Swift concet and they said my tickets had already been used!... drove 3 hours to take my 13 year old. What s disappointment... they sent us to another window and hope the scanner said the same
140 dollars waisted... I heard it was happening ALL NIGHT...
It took so long to get my ticket I wound up having to buy another ticket from stubhub to go to a Yankees game, so the ticket I paid for at this outfit went to waste. Customer service was responsive, but a joke; telling me to wait until it winds up getting to me online isn't service.
My tickets didn't arrive. Tick pick refused to refund or offer alternative tickets. It isn't worth using this site - I lost a lot of money on these tickets.
I have used tickpick several times so far. It's is the best ticketing site that I've ever come across. Customer service is good, easy transactions and more importantly tickpick is healthy for my pocket too. Highly recommended!
I am excited to try out this site to buy tickets for a game, the process was as easy as can be. Their site is easy to navigate, and they rate tickets based on their quality. Highly recommended!
I accidentally booked the wrong date when booking a theatre show. I emailed customer relations and explained the problem and I was able to change the date. I did have to rebook and pay in full, but I then had the original booking fully refunded. This is a great help as otherwise, I would have lost a lot of money and not been able to attend the show in October. TickpPick was very helpful and I had quick responses to my queries. I was able to do the purchase smoothly and painless. Overall, it was a positive experience. Thank you
Kudos to tickpick... my third time buying my ticket from them... I've never been disappointed... I've also referred my friend and his experience was awesome too... Please keep up the good service!
This is the fourth time I will be using Tickpick Services and It has been incredibly outstanding. There are the best Ticketing service client that I have used so far, Excellent service delivery. I will continue to use their service because TickPick is the best!
Think Ticket, Think Tickpick.
I got really lucky one day and signed on to look for tickets the day this show opened their ticket reservation link. I was able to snag four tickets! It was such an amazing experience that I highly recommend everyone to try. The check-in is very simple.
You grab your ticket number and come back a couple hours later for the show. Great experience Great App, Highly recommend.
For a second, I thought it was over. I thought I could never make it to the concert. I thought I was going to screw up the surprise package I have for my girlfriend because I have already told her we will be going out and the concert happens to be the one she has been dreaming about for awhile. Tickpick came through when I had little hope left. I got the ticket the exact time it was promised and amazingly at a lesser price than expected. I do not think there is a better site to keep anyone safe from disappointment than tickpick. I will always be a number one customer here.
They sent me the wrong tickets - I had clicked on the game I wanted but when it rang up, it rang up for a different game, and then when I went back to the tickets I was supposed to get, they had jacked up the prices for them. They refuse any refund or exchange for the tickets - only said I could resell on their site... how convenient. Use another site. There is a reason why they don't charge a fee.
Basically yes no service fees but since you are buying through a third party they can charge you anything they want. I bought $65 tickets, so i thought, but the actually ticket value is $45... so cheaper seats. You are better off paying the service fee and getting in the section that you wanted. I will never use them again.
I ordered and paid for tickets for a concert and a couple days later got an email saying the tickets I ordered are no longer available and that they were substituting those tickets for other tickets in a worse section and I was going to be charged the exact same price. A complete scam. Stay away from this site!
Bought tickets for a NHL Stanley cup game on Saturday for a Monday night game. They were not confirmed Sunday night so I called in. After a 10 minute hold, was told to send an email. I was told there was only 2 people working that weekend and that it was unusual for tickets not to be confirmed yet. Was told to wait until Monday morning. Monday morning, 2 more emails sent and the I received a call back saying wait until noon. At this point, I asked to cancel because I wanted confirmed tickets for that nights game. The rep was extremely rude and said I could not cancel. So I don't have confirmed tickets that I purchased 48 hours ago for a game in less than 12 hours. After a lot of debate, I was able to cancel the tickets after they talked to the broker who had sold the tickets to someone else.
Their so-called guarantee policy is NOTHING. I purchased my tickets days before the game, and on the game day (Friday) I still haven't received my e-tickets. So I called their customer service (whose only word is SORRY) to figure out when I can receive my tickets, and they told me they will call the seller. 2 hours later I received an email cancelling my order and saying "Sorry but the seller has sold his tickets on other website. We will refund you".
Are you kidding me? The price of a Friday night NBA play-off game is insanely high, so I get my friends and myself planned ahead and bought the tickets. Now you are asking me to buy my tickets on same day? They didn't even bother to confirm your order from seller unless you call them. After all, all they need to do is saying "Sorry but we will refund you." and implying "Buy double price ticket on game day 'cuz you are stupid enough to use our website".
So if you want to experience their NO-GUARANTEE policy and get your order cancelled on the game day, use tickpick.com. Enjoy!
Hello Rachel,
I sincerely apologize for the experience and we never want any of our buyers to go through something like this. Double sales happen on every marketplace. On the extremely rare chance that it happens with us we make it right to the best of our ability. My team provided you with a substantial credit as compensation. Your order was not confirmed and our Buyer Trust Guarantee only covers confirmed orders. Nevertheless, we took care of you.
I would like to take an brief moment to offer some perspective. Our fulfillment team cycles through all unconfirmed orders daily. The goal is to obtain confirmation as quickly as possible by reaching out to these brokers. We proactively reached out to this particular broker to obtain confirmation. You purchased these tickets one day before the event at 2:39pm (yesterday the 26th). My colleague reached out to the broker just after 3pm the very same day. Well before you reached out to our support team. The seller reached out this morning informing us the tickets double sold. At this point in time we cancelled the order. Refunding you in full and providing an additional credit on top.
I hope you choose reconsider your perspective on TickPick. This is an unfortunate circumstance however, we resolved it as quickly as possible. We make a very small margin on every order, but we pride ourselves in going out of our way to take care of buyers. Regardless, if you are not covered by our guarantee. If you have any additional feedback to offer we are always willing to listen.
Love the fact there are no service fees and surcharges. Got my tickets cheaper than retail value and also very easy to see the seating chart. Also love the fact you get both options either print out the tickets or have them on your phone
I was a little nervous trying this site but OMG! I will now only order tickets through your company! I was a little skeptical at first but the seats were awesome, the price was awesome, getting access to the tickets was awesome so I guess its fair to say your awesome! I was completely satisfied THANK YOU
If you're sick of paying ridiculous online "service" fees, and like saving money, use Tickpick. I got two tickets to see the RZA show at Warner Theater last week. It would've cost $125+ through the Warner Theater's ticket provider after they added around $50 in service fees. I downloaded Tickpick instead and ended up only paying $60 for the SAME two tickets. Literally cut the price in half. No brainer.
First time buying from tickpick, and it was a pleasant surprise. Found great seats at an affordable price, and they were delivered quickly. Whenever I had questions or needed more information, Connor was right there, friendly and quick to get back to me with answers... Never again, Stubhub!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeannette,
I am so sorry to hear about this experience. We take pride in the level of customer service we provide. I apologize if we did not meet that level and will make sure we make the necessary adjustments. When you first called in and spoke to my colleague he explained the situation in great detail. He went over how the order was not confirmed, but was ready to lock up replacements for you or cancel and provide you with a credit. We never like to delay orders until the day of the event however, you wanted us to wait until we received full confirmation from the seller that the order was rejected. Not all brokers have weekend hours like TickPick. I apologize for not being able to confirm that this was a rejected order sooner. Any additional feedback you can provide is encouraged.