TickPickReviews 3,475

I purchased day of tickets for a concert at noon, by 3:00 p.m. I heard NOTHING about my ticket status. So I called and asked for help - being told that they needed to investigate and would call me back.

90 minutes passed and nothing. Upon calling them back, they already knew they sold me invalid tickets and their "offer of comparable seats" were literally a whole level up from the original seats

Upon voicing my displeasure and expressed that they weren't the same and I wanted a refund, their "customer service" rep became incredibly defensive and rude - demanding a thank you for doing his job...

When I called my bank to dispute the claim - guess what company was still trying to process the same?

After my purchase, I was promptly emailed by TickPick, stating they needed to mail me the tickets by 4pm to guarantee on time delivery for an upcoming Steelers game. I gave them my address and they shipped the tickets right away. I was also given the tracking information promptly after. The tickets arrived quickly and exactly where they were supposed to be shipped. The tickets were exactly as ordered. I always feel safe using TickPick. I've used them quite a few times and never had a bad experience. I highly recommend them.

I purchased tickets through TickPick awhile ago. With the event coming up in a couple of weeks I couldn't attend the event due to an unforeseen family emergency.

TickPick couldn't refund me however, their support staff was extremely helpful in helping me resell my tickets. It was a easy process! I was able to get my tickets sold so everything worked out in the end. The team really does their best to work with every buyer. Thanks again guys!

Tried to purchase tickets for seats online via Tickpick's website and the transaction would not go through, but they did charge me multiple times for the transactions and would not give me the seats that I tried to purchase. They keep on saying it's an issue on my end or a bank issue, but I called my bank and there was no issues on our end.

Called Tickpick for an explanation or even similar tickets, and got hung up on twice before finally reaching a personnel who informed me that there was nothing they can do. Worst customer service ever, and they even tried to put the blame on me.

Tickpick basically charged me twice for a ticket that I never received, and informed me that it was my fault. Had to go through hell to even cancel the transaction they charged, and lost so much time in the process. Just go through the process with other more legit ticketing companies. The other companies might charge more for the tickets and extra fees, but you're guaranteed better customer service, and tickets that actually work. Would have saved so much time and headache buying from another place instead of spending all afternoon calling Tickpick!

STAY AWAY!

Picked up tickets at will call and they didnt work, apparently the original owner of the tickets had duplicates and either sold or used the other copies. This was a common problem for this particular show and something Tickpick needs to resolve in the near future. However customer service was very prompt and as there were no other tickets on tickpick, they reimbursed me in full for the Stubhub tickets I had to buy that were twice as expensive. I hope they charged the original seller the difference in price.

I was really afraid that my tickets would somehow not be accepted at the gate because they were just such GREAT tickets at a good price. But TickPick was there to answer questions, offer their guarantee, and there was no problem whatsoever with my tickets. I got to see a once-in-a-lifetime up close show by Keith Urban that will stick in my memory forever.

I purchased two tickets for Radiohead July 14 at MSG. I received an email from Tickpick confirming that our tickets would be mobile tickets and sent to my mobile courtesy of my Ticketmaster account.
Yes the tickets were transferred soon after the purchase, but my Ticketmaster account indicated that the tickets would be mailed to me?! What a joke! False advertising to say the very least. In complete contradictiom to the confirmation email from Tickpick indicating mobile phone accessible tickets. We are coming from Australia to NYC to see Radiohead as part of our vacation so imagine our panic and horror at finding out on July 13 when logging onto my Ticketmaster account that we did not actually have mobile tickets! It took a 30 minute international phone call to Ticketmaster in USA at a cost of 44 cents/minute to rectify this.

This is not acceptable. And I am being too kind to say that. Paper tickets being sold as mobile tickets. Appalling.

Long story short. I bought a 'will call' ticket, got a receipt for a 'will call' ticket, went to the game and there was no ticket. Came home and after searching the internet, to find contact information, tried calling them, only to hear music and then hear the phone go dead. Tried to email them. Got a response but it sure wasn't timely. Meanwhile, I found an email from them in my junk email folder that had an electronic ticket (product substitution). They at first tried to tell me this was my problem. After 3 emails, I think they realized they did not deliver as promised and gave my account a credit. So if you are going to use this service, realize that customer service is not up to par, add them to you email address book (to keep any last minute changes they make from going into your junk folder), Adding their telephone number to your phone just in case, but my experience is that the telephone is not adequately manned. Realize emails also are very slow.
My previous use went flawless, this one went horrible. Just be aware that they may do a "switch-er-roo" on you and you may not know it. Keep a smart phone with you, check your junk email folder. If you need to contact them, don't expect any timely response.
Good Luck - Hopefully what happened to me won't happen to you - Just be prepared in case it does