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TickPickReviews 3,474

4.7

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We're the original no-fee ticket site that guarantees the best prices on tickets to live events.


tickpick.com
Founded in 2011
New York City, NY, United States
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TickPick Reviews Summary

TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.

This summary is generated by AI, based on text from customer reviews

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Massachusetts
1 review
2 helpful votes
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Site doesn't work
April 8, 2018

We were excited to try out this site to buy Celtics tickets for a game today, however the site keeps giving us errors and the number to call for customer service is closed. Disappointed...

Date of experience: April 8, 2018
Brett G. — TickPick Rep
over a year old

Hello,

So sorry you could not reach us. Our hours are 9am to 9pm seven days a week and are located in NYC. We also have rotating representatives on call to handle urgent requests. This helps us manage events going on in other states. I always recommend sending an urgent email if you are having trouble getting through. One of us will reach out ASAP!

New Jersey
3 reviews
0 helpful votes
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I find using Tickpick great for purchasing and listing tickets. I have made several past purchases via instant download without a hitch, so I recently decided to list tickets for sale since their seller fees are much cheaper than Stubhub, and they have no mark-up for buyers. To my delight, the process was as easy as can be. Their site is easy to navigate, and they rate tickets based on their quality. Highly recommended!

Date of experience: April 2, 2018
Michigan
1 review
3 helpful votes
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Don't use
March 24, 2018

Don't ever use this site bought tickets 2 months ago and sweating now cause still have not got tickets and only a few days away. They say the team has not released them yet which is bull$#*! since everyone I know has there tickets besides me

Date of experience: March 24, 2018
New Jersey
1 review
7 helpful votes
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No tickets yet
March 9, 2018

I am nervous. We used TickPick for the first time for the rodeo in Houston on Monday, March 12. My tickets were scheduled to be delivered via FedEx no later than today, March 9, but no tickets have been delivered and since its Friday, I thought I better check on them (thinking no one may be available over the weekend to help me). I emailed the company and got a rather quick reply that the seller just got our tickets and would overnight them, yet FedEx doesnt deliver on weekends, so now we will get them on Monday (by 10:30am). That is the day of the concert! And we had planned to leave early and spend the whole day at the rodeo. Now we have to sit at home and hope the tickets show up.

Date of experience: March 9, 2018
California
1 review
0 helpful votes
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Used them for a once-in-a-lifetime event last year. They were the lowest price on the web, and kept us up to date on how to get our tickets. At the pick-up site the day of the event, they had a station to grab our tickets, and ample security to make sure we were safe. It was well organized, convenient, and the staff was friendly. Keep it up!

Date of experience: January 24, 2018
New York
1 review
5 helpful votes
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I gave tick pick a try last year after surprising my husband with bucket list anniversary gift for tickets to the Super Bowl (huge pats fans!). Their prices were so much cheaper than anyone else out there with no buyer fees. The money we saved alone on the tickets pretty much covered the cost of our flights. It was incredible. They have provided top-notch customer service every step of the way, and made it a truly seamless experience from start to finish.

Hopefully the Pats will make it again this year, because I'd love to make it out there again!

Thank you Tick Pick!

Highly Recommend!

Date of experience: January 4, 2018
New York
2 reviews
6 helpful votes
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I bought tickets to a Wizards vs. Nets game last minute on my way to the game. I received a great deal, but was nervous since I needed the tickets asap. I gave customer service a call, and they told me that they would call the seller. I received the tickets within five minutes of that phone call. The game was great, I saved money, and I received great customer service. Thanks TickPick!

Date of experience: December 29, 2017
Maryland
1 review
7 helpful votes
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Attended the Cowboys/Redskins Game on 10/29/17. Usually tailgate and buy my tickets via TickPick app 30 minutes before Kickoff. I have been doing this going on 2 years now using TickPick with no problems.
Bought my ticket and received my email minutes later. Friend attending the game with me bought his ticket via the app 30 minutes before I bought mines and NEVER received an email. After waiting outside the stadium entry gate in pouring down rain for 50 minutes in which during this time we also tried to contact TickPick Phone Customer service and received an automated message saying No Customer Service Reps are available at this time because my friends money was tied up due to purchasing a ticket he never received I had no choice but to purchase his ticket for him using the app on my phone. By this time the game had already started and there were no more single tickets available. Only remaining tickets available were only sold as a pair (2) so I bought a pair of tickets that totaled $71. That was the lowest I could find. Almost $40 more than the ticket my friend paid for and never received and $40 more than my own ticket I paid for and received. We were only looking for standing room only tickets. By the time we made it into the game we missed the First Quarter.
When i got home I sent TickPick an email letting them know what happened in which I even provided a screenshot of my friends app on his phone confirming him still not receiving his ticket by then over 2 hours into the event and TickPick's (Connor Clark) response was basically yes we gave your friend a $10 credit to his account but the $71 you paid to get him into the event is your loss.
The same thing happen to me 2 weeks ago at the 49ers/Redskins game where I myself never received my ticket and had to purchase another one so this does not seem to be a random issue.
So after yesterday and the email response I received I am done with TickPick
They got me for $71 which included the $15 credit they gave me for the 49ers/Redskins game and don't seem to care.

Date of experience: October 30, 2017
Brett G. — TickPick Rep
over a year old

Andre,

Would you mind contacting us at 845-538-4567 or emailing us at support@tickpick.com? If the tickets were never confirmed, then it is possible that they were never delivered in time for the game. That order would have been cancelled and you would be refunded in full. We cannot refund you if you bought tickets that were more expensive then the tickets you bought that were not confirmed. I really apologize if you had a poor experience, but I hope you understand our position. I would like to take a look at your order so that I can see you were taken care of.

Michigan
1 review
6 helpful votes
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Great Seats, Great Price
October 25, 2017

I was nervous to use this site after reading reviews, but took a risk. Glad I did. Great seats, great price, no additional fees as advertised. Tickets delivered within 10 seconds. No complaints. I will use this site again!

Date of experience: October 25, 2017
Brett G. — TickPick Rep
over a year old

Fran,

Thank you for taking the time to write this positive review. I am glad to hear that you were able to find great seats at a great price. We take pride in the service that we offer and the level of customer service that we provide. I can assure you that every customer who places an order on our website is taken care of.

New York
2 reviews
5 helpful votes
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Used their website to look for tickets to a theatre show for that evening, found tickets that I liked, put in my credit card information and clicked submit. A message came up telling me that those seats were no longer available. So, we ended up buying tickets through another vendor. To my surprise, when I looked at my bank account a few days later, I noticed a charge from tick pick! I called tick picks customer service and he basically told me "too bad, so sad" since the event had already taken place. He asked me if I had gotten any emails from them with the tickets, which I said no that I hadn't. He then proceed to tell me to look in my SPAM folder and guess what? There they were! So after the tick pick website says that the tickets were already sold and the emails go to my SPAM folder? And I'm responsible for these tickets that I didn't know existed? WORST customer service EVER!

Date of experience: October 11, 2017
Brett G. — TickPick Rep
over a year old

Jennifer,

We sincerely regret hearing this. I see that one of our representatives was able to look into this, found an error on our part, and refund you in full for the order. We sincerely apologize for any negative experience you had using our service. I wish we could take back this experience; unfortunately, we cannot, but sincerely hope that you give us another opportunity in the future.

-TickPick

Canada
1 review
4 helpful votes
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DO NOT BUY FROM TICKPICK!
Recently I had bought floor seats to Garth Brooks, costing me almost $700 Canadian. When our tickets were scanned at the venue they said they were in fact real tickets but they were not floor seats, they were actually second level seats on completely separate sides of the venue. So what tickpick has done was took single seats no one would buy and disguised them as floor seats. When I called them to get my money back they denied everything and refused to give me a refund. I have documentation from the venue saying the tickets were in fact doctored and they even scanned them a second time and sent me a scan report. In conclusion just another fake ticket site, Unless you want to waste hundreds or thousands of dollars they aren't worth your time.

Date of experience: September 26, 2017
Brett G. — TickPick Rep
over a year old

Shae,

We sincerely regret the experience that you had. We investigated this and worked with the venue and found out there was an issue with the tickets that were delivered. We have refunded you in full and cannot apologize enough. The seller who delivered the tickets will never be able to list tickets for sale on our site ever again.

Please do not hesitate to reach us at support@tickpick.com or by phone at 845-538-4567 if we can ever be of assistance.

-TickPick

Wisconsin
1 review
4 helpful votes
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Don't buy from tickpick!
September 3, 2017

I bought tickets for the Chicago cubs game and when I received my tickets after paying $213 for them the tickets didn't work and wrigley field wouldn't let me in the stadium with the information tickpick had given me I tried to get into contact with someone and no one will get back to me and they don't refund your money I will never use tickpick again! Spent $213 for nothing! They stole my money!

Date of experience: September 3, 2017
Brett G. — TickPick Rep
over a year old

Magen,

We reached out to the seller for your order and see that the tickets were left at will call under your name. Would you mind contacting us at support@tickpick.com or by phone at 845-538-4567 so we can see that everything was taken care of?

-TickPick

Minnesota
1 review
6 helpful votes
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I bought two tickets to lady Gaga concert in st. Paul at excellent energy center on 8/21/17. When I finally realized received tickets via email, they were Lady Gaga concert in Inglewood California on 8/8/17. I live in Minnesota. I checked history on when I was on Tickpick site and one minute b/4 purchasing ticket I was on 8/21/17 excellent energy center. I contacted them multiple times for refund and they refused to refund 2 tickets for $278.00 even though this was the beginning of July. They offered to put my tickets up for bid and when I finally agreed, I didn't hear from them again until I sent them an email and after several days, they finally responded. They told my tickets have not sold. Since then I have emailed a number of times and they have not responded. When I want on tickpick to see whether tickets had sold, tickets were not even listed. There was one ticket listed for the row I was in but I had two tickets up for bid next to each in same row. When I emailed again asking whether tickets were sold because they were not listed, they never returned my email. Tickpick has not responded yet and it is less than two weeks out from concert and I will be screwed out money. I will take whatever action I can to recoup money and warn people to never buy tickets from Tickpick. I have never been screwed over ordering online before. Do not be fooled with the " No extra fees" for they will scam you out of your money by selling tickets for wrong concert and blaming it on you. I would rather pay a couple extra for fees than lose almost $300.00.

Date of experience: July 27, 2017
Kenya
1 review
4 helpful votes
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One thing I like about tickpick is their reliability and efficiency. I had an awesome experience using their services for a concert in Las Vegas. I will keep ordering again.

Date of experience: May 11, 2017
Washington
1 review
7 helpful votes
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I was very nervous putting up almost $6000 for 2 tickets to the superbowl, I'm active duty military and that is a ton of money, and i had to drive from virginia to houston hoping the tickets would be there as advertised. I got to houston and they had a reception party, gave me the tickets with some maps of the area, and directed me to another reception with some free drinks and a live band. Overall an outstanding experience and i will certainly be using them again!

Date of experience: March 22, 2017
Massachusetts
1 review
3 helpful votes
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TickPick is outstanding. The team is customer service focused, and super responsive. Came across TickPick when searching for Super Bowl 51 tickets... their website is great, and provides a view from every section you check as well as the row layout for that section... no surprises when you get to the venue. Best of all... the price you see is the price you pay! None of those, "oh what a great price! Oh... not so much after those fees" moments at checkout. I can't recommend these guys enough!

Date of experience: March 6, 2017
Virginia
1 review
1 helpful vote
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Buyer beware
March 6, 2017

2nd time this has happened. Buy tickets way in advance. 2 days before game day no tickets. Email. 1st time they were more responsive & got the tickets. This time email friday, 1 response & then dead air. Email Sun. 1 response, dead air. Emailed Monday 8am, finally get trying to contact seller. Sent 4 more emails. Get response that working from home, can't respond to emails. Bought tickets from ticketmaster. Tickpick did refund my money. At 2pm finally got email about tickets told them to stick it

Date of experience: March 6, 2017
New York
1 review
5 helpful votes
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Never revealed that I was spending $540.00 on two hockey tickets with obstructed views... now will not respond to my request showing that they did inform us... save your $$$$ and shop elsewhere...

Date of experience: March 5, 2017
Texas
1 review
2 helpful votes
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I usually do not write reviews but I was very impressed with Tickpick.

It was the first time I went to the Super Bowl so really did my homework in order to get the best tickets possible (price wise of course!) checking many reputable resell sites for more than 2 weeks before the game, many times a day. At TickPick I found exactly what I was looking for and I definitely think I got a great deal!

This website have the exact price with not hidden fees, and I believe (Not sure.) that the have a lower commission price than other websites.

Bottom line I decided to trust TickPick for the Super Bowl tickets and they did not disappoint.

Next time I need to buy any ticket I will definitely use their service.

Date of experience: February 27, 2017
New York
1 review
2 helpful votes
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I bought tickets to the Patriots game on Monday Night Football. This was a birthday present for my brother who took off work so I was really anxious and wanted everything to run smoothly.

I was on StubHub, but at checkout I was so annoyed at the additional cost to the ticket in fees that I searched around and price shopped. Found TickPick and the same set of four tickets came out $60 cheaper!

Long story short I bought my tickets and received them within minutes of my purchase. Really glad I took the time to find the best deal. Definitely using in the future!

Date of experience: December 17, 2016