We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
This summary is generated by AI, based on text from customer reviews
Tickets transferred seamlessly. Everything went as planned. Concert was fantastic. Billy!
Decided to get tickets the day of show. Tickets were delivered to my phone within minutes of the purchase. No issues at all
I purchased the tix on Wednesday or Thursday evening for a Friday-evening game. Hours and hours passed before the tic "owner" "released" the tix. Mind you, this is a very boiled-down summation. I must have gone back and forth with TP reps 15 or 20 times (inexcusable). Finally, the seller, who didn't offer anything even approaching an apology, sent me a link for the tix -- which didn't work! When I mentioned to the TP rep that the seller sent me a direct link to Ticketmaster, she seemed blown away. BTW, I contacted your CEO, Brett Goldberg, about this situation, and he seemingly got involved.
Easy site to use, charges were accurate and easy access into concert with the tickets on my phone.
This was my first purchase with TickPick and everything was simple and easy had no problems what so ever and had the BEST time at the Taylor Swift concert in Detroit
Easy navigation in the app and ticket prices are actual including taxes and fees. Best app we have used to date!
Literally the best! The ease of purchase. I was a little nervous to use a new service to get tickets but I wouldn't go anywhere else at this point.
Easy buying process. Seats and price was great. Only issue is, I couldn't add my ticket to The Wallet, makes easier access.
After checking multiple sites finding great seats only to be disappointed when I would click on the final payment page;to see the cost go up by 40 to 100 in fees for 5 tickets.
What service fee warrants that much the computer handled it all. Tick Pick the price was the price. Definitely my new go to for event tickets. This made the game that much better, thanks TickPick
Fast service the concert it was great everything went good
Great experience, provide me with list of events by entering zip code. It's very convenience, fast and easy to use.
I love Tick Pick! No more fees for me. I have snagged some of the best deals to the best shows on this site. I highly recommend it, but also don't like to give up my little secret of a site.
Great seats for a great price. Front row right behind home plate. Could see how far outside each pitch was.
Got a couple of Cure tick for Chicago at a fair price… beat the competition on ticket prices for this event. Like the easy of use of the app as well.
Love getting tickets to big games on Tick Pick saving on fees that other sites would charge.
App is easy to use love the no fee added to the price
I took my Son to his first MLB Game at Camden Yards in Baltimore. So much to describe here, just say I got some really good footage, he got a game ball and also the official lineup card from the umpire! Thanks TickPick for the awesome seats in the 5th Row behind home plate. We even got on TV! What a memorable experience!
Answer: Hi there, Great question! So as a secondary marketplace where sellers are listing their tickets for sale, the tickets are typically sent electronically via a primary platform such as Ticketmaster, AXS, Account Managers, or SeatGeek (just to provide a few examples). Of course, this is dependent on the venue/event organizer.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Hi there, You are free to list your tickets on as many platforms as you wish. Please keep in mind, if your listing sells on TickPick you are locked into fulfilling the order. If your listing sells on another platform, you will need to remove the listing from TickPick ASAP to avoid it selling there as well. If they sell on TicketMaster and you do not remove your listing, and then the listing sells on TickPick you will be held responsible to provide tickets to fill the order as well. You will need to monitor your listings/sales very closely to ensure you do not end up with what is called a double-sale.
Answer: Thanks for reaching out! The delivery of the tickets depends on the venue and if there are any delivery delays. We guarantee they will arrive in ample time, 24 hours prior to the event being the latest. Once your order is confirmed, you will get an email with the expected delivery date.
Answer: Hi there, Account surrender means the seller has setup an account that houses the tickets, they would then provide you with the login credentials and you would need to login to the account to view and access the tickets using the login credentials from the seller. It is a valid and safe form of delivery and only used when the event organizer has turned transfers off for that particular event. All sales are backed by our Buyer Trust Guarantee so even with Account Surrender orders, your order is safe and protected by our guidelines.
Answer: Yes, all of our orders have a buyer trust guarantee. If you have any issues with the validity of tickets on your order, you can contact our customer support and we will work with your seller to ensure you have valid tickets for entry at no additional cost to you.
Answer: Hi there, I apologize for the delayed response from our team. Sometimes, if your delivery date isn't until 24/48 hours before the event takes place would be because the tickets are being held and not transferable yet by the venue itself. It is very common for the venues to hold a delay on releasing barcodes to prevent fraudulent tickets from hitting the marketplaces. This is an added security measure out of our control. One of the many reasons you can rest assured with our Buyer Trust Guarantee! We have a dedicated fulfillment team monitoring all orders as they get closer to their "In-hand" date and we will offer replacements whenever possible if the seller misses their deadline to deliver. You may get the tickets before 10/29 so continue to keep a close eye on your emails and let us know if you have any questions.