David W.

I purchased the tix on Wednesday or Thursday evening for a Friday-evening game. Hours and hours passed before the tic "owner" "released" the tix. Mind you, this is a very boiled-down summation. I must have gone back and forth with TP reps 15 or 20 times (inexcusable). Finally, the seller, who didn't offer anything even approaching an apology, sent me a link for the tix -- which didn't work! When I mentioned to the TP rep that the seller sent me a direct link to Ticketmaster, she seemed blown away. BTW, I contacted your CEO, Brett Goldberg, about this situation, and he seemingly got involved.

The seven items that I ordered are wonderful, and as-advertised!

However, the packaging was about as awful as possible. Each item was mindlessly thrown into a shabby box. Not one of these items was enclosed in a package. As it poured rain where I live on the day of delivery, and since the package was left at my door -- even though I was home -- several of the items were wet or damp. The shirts and the visor were the items dampened. EPIC, you offer great products, but you MUST do something about your packaging.