TicketsOnSaleReviews 38,819

Horrible customer service. I ordered tickets for this concert at our State Fair. I ordered these tickets at 3:15 the night if the concert the website stated would be electronically sent in two hours. Well, I didn't get these until 7:37 pm the concert started at 8. I was chatting with agent via chat they stated they couldn't get a hold of the seller so we then decided we wouldn't go. I asked for a refund since it was way too late to get to the concert that was 1 hour away and they was sent 20 minutes before it stated and they stated they can't give me one.

I never received my tickets and had to buy new ones in the day of the show. I spent hours on chats and emails with them and they were not helpful. Now they are telling me that because they are a reseller they are not responsible to reimburse me and that it's in their terms and conditions that they aren't responsible so I'm screwed. SCAM!

I'll make this short and sweet. I overpaid for bad tickets and the event was canceled. I was issued a credit and could only use it for a similar dollar amount. I was scammed again paying 342.00 for tickets that were worth 50.00. Each ticket had a 54.00 fee for guaranteed delivery. Customer service was an endless loop of unhelpfulness, prerecorded messages, and abrupt disconnection. Do NOT use ticketsforsale.com! Terrible!

Tried to send me a one day ticket for a 3 day event. I complained but got no assurance. Got tickets only 1 hr before event start when I would have to drive 10 hours to get there. I couldn't use the tickets, and they won't refund. They act like their sellers have tickets in hand, but they don't. Total scam. Avoid at all costs.

I will start by saying that it was my own fault I bought the tickets through TicketsOnSale but the whole customer service experience has been sub optimal. Paying twice face value without knowing is one this but being charged a 30% service fee is another. Calling customer support was a 45 min hold wait and to be answered by a snooty lady not willing to help is absolutely unacceptable. She would not help me resell the tickets through the very website I bought them through claiming nor help me in any other fashion. Buy at your own risk and check other websites before buying through TicketsOnSale. DONT BUY THROUGH TICKETSONSALE!

We purchased tickets when it seemed Covid was easing up. As things began to decline, we thought we'd wait and make a game time decision on attending the concert. The concert was at a State Fair in the grandstand. Fair officials had very few Covid precautions in place, so we wanted to get a refund. ZERO concessions for the health and safety of their customers. Just a lot of "sorry, we can't help you". The disregard of the health and safety of their customers is greatly disappointing and I will not be using them again.

Paid $1265. 00 for 2 tickets and event was cancelled. They refuse to refund our money and use Covid as the excuse.

This is not the place to purchase your tickets, they are nothing more than a pass-though service and have not information that is helpful. All their information comes from the seller. My real issue with this service is that it is not really a service. You can place an order here, they will happily take your money, but their customer support is complete garbage! No one answers the phone, no one replies to their online chat, and all the reviews show the service is for S*&T! Do your self a favor and either go direct to the venue for your purchase or a reputable reseller like Ticket Master.

Event was canceled for a show that I greatly overpaid for. I don't want store credit, just a refund.

We bought tickets for a comedy show, and even purchased the insurance as well. The tickets were nearly 4x the original price, but the show was sold out, and we really wanted to go, so we bit the bullet. We received a link via email that was supposed to contain copies of the tickets. When clicking the link, we were met with a page that said "oops Something went wrong". We sat on hold with customer service for well over 2 hours. They ensured us a new link would be sent over before the event. 2hrs before the event; still no link, so we waited on hold again. They essentially told us there was nothing they could do, and were unable to reimburse us until after the event. We called back the next day, (waited on hold for another 2 hours), and they said they do not offer reimbursements. $250 and over 6hrs of hold time down the drain. I cant stress enough the amount of frustration this whole saga has caused. Do yourself a favor, and stay far far away from this company.

We unfortunately used this site for Garth Brooks tickets. The tour was cancelled, not postponed. The announcement states all ticket holders will be refunded in full in their original form of payment. TIcketsforsale.com refuses to issue a refund and only offering a credit. We have asked to speak to a supervisor and our requests have been ignored with only useless form letters sent in response to our inquiries and complaints. We are in the process of filing a complaint through our Attorney General's Office. Avoid the scam artists at all cost.

I ordered two tickets to the Charlotte Knights game on August 21 at 7:30. When we got there, there was no one there. Seen a sign that said the game had got rescheduled for 1:00 earlier that day. I called and let them know of the issue and was told that it was my fault because they sent me an email at 9:00 the night before. But I don't check my email every day or every hour or every minute. They were completely unwilling to help resolve this issue in any way. I will not order anything through them again!

Great seats. Tickets are real and valid, scanned them and in we went! Didn't mind paying for great seats that weren't available through Ticketmaster. Absolutely legit. Website is easy and fast. We had a really fun night so no problems here!

Do not buy from this site! If your event gets canceled. They will NOT refund your money. They give "store credit" wtf am I going to do with credit from a rip off site! They will not answer your email. When you call it says go to live chat. Which is not live. And it says your event has been canceled please email us. total bs. They stole $400! They have been sued for this. Apparently they keep scaming people!

I thought I would try them. Bought 6 tickets at 100 dollars. The company said it would come in two days before the event. Day of it shows up. Tickets I received was not in the section or the row it said. It was in a row that coast 60 dollars. That is a difference of 240 dollars I called them on serval occasions wait time 144 minuets. You can email them but it is a robot and no one ever calls back. I will post pictures after the event. Of the tickets and differences.

I bought Luke Bryan tickets never received the tickets and can't get customer service. It's a scam..

This is a very big fraud, charged me $1000 per ticket on $107 Face Value, Put you on hold and will not answer calls. Do NOT use them, I have reported them to the FTC.

I bought tickets pre COVID. The event was postponed twice. I can no longer use the tickets. TicketsOnSale customer service suggested I try reselling online, but in order to do that I need the barcode. I live chatted and was told they can't tell me the barcode number (even though they have it) but that I don't need it because they scan the QR code at the venue. I explained again that I'm not attending the concert and in order to sell the tickets I need the barcode. They refused to give it to me and suggested I try contacting the site where I'm trying to resell the tickets to see if they can assist me. DO NOT BUY TICKETS FROM THIS SITE. You'll regret it.