From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing.
We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Too expensive. Surprised at exorbitant service charge
I bought tickets for $44 and wa charged $59 and I still don't know why
Sort of pissed about excessive service fees per ticket being snuck in after the listed price. I had to cancel the first transaction and get less expensive seats.
I paid for balcony seats and that's not what I received. I contacted customer service and they are refusing to honor my order. I will absolutely NEVER purchase tickets through y'all again!
Horrible site. No refund or cancellation policy. Purchase was made by mistake and company refused to consider cancellation even when we contacted them immediately after. There are way better sites to buy tickets from. Avoid this one.
I bought 2 tickets two weeks ago & I am still waiting for tickets?
Tickets for Maddison Sq Garden but still I have not received tickets.
Event starts in less then 2 hours and I don't have the tickets yet
Very misleading and extremely expensive. I will not purchase again
Representative didn't explain thoroughly on quantity on the tickets and where are you will be placed and not enough information on the random seating after money is already been taken
Quick, easy seamless transaction. Would not hesitate to use the service again.
The ordering process was fine, I don't like that I've paid money and don't have tickets.
Bought some tickets. They it cancelled my order but haven't received my tickets
I haven't received the e-ticket for the parking lot yet
Why am I getting a survey. When you never sent tickets?
Bought tickets on here for show assuming prices would be the same on all non resale sites. Was charged wrong currency and paid hundreds more than just using Ticketmaster. Awful experience. Don't use this site to purchase ever.
I spoke with the representative and explained that I had not received a confirmation for my order and I believed that I may have entered my email incorrectly - yep! That was the issue and he was very quick and fixed my mistake - now all set!
At first confusing because it would not allow me to purchase multiple days. Eventually, I gave in and purchased the 2 days separately.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members