From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing.
We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fees did not show up until I paid with a credit card. When I immediately contacted you, I received no help whatsoever. Poor way to do business.
How this site even pops up selling tickets that are priced at three times the amount they are available through. The service provider is beyond me. 2 mins after After tickets were accidentally purchased I tried to obtain a refund but they were extremely uncooperative
First off, I did not see that the purchase was in US dollars - ended up paying way more than I wanted to for the tickets. Also, chose the section but did not see it was standing room only until the purchase was completed. Tried to like chat with someone and got an automated system with limited questions I could ask. No option to resell the tickets either.
There are two things that I would like to see in the future. 1) Not just the row but also the seats 2) Receive the tickets upon purchase and not some later date.
Bill was for $226, you charged my account $90 more
:). So exciting to see these groups! It was very easy to select & purchase seats!
Great experience. Just a little worried about my ticket insurance. It seems the insurance company has declined me any insurance on my tickets. I do hope I have no issues when time for check-in at the show.
Bought my tickets yesterday and like every other website once you buy them you get your tickets right away its telling me i should have my tickets one day before the event. I saw reviews over this website and bad reviews and scam i just hope they dont scam me
5 emails to buy tickets. A 10 minute "warning" to complete my purchase. Too much pressure. I really dislike when an e-commerce brand pressurizes, then asks you how you like a product when you don't even have the product yet. Actually provide a service first and focus on customers first before looking for accolades.
I'm upset that I was scammed for these tickets.I was looking for tickets online, saw the website, checked it out, thought it would be legit and I was scammed. I'm pissed that I paid 120 for an event that is 55.
Good show enjoyed the venue and performances would return to this venue for future events
You cancelled my order bc I had a previous bad experience with another ticket vendor that scammed me out of money for an event last Summer in NJ!
The 'convenience fee' is FAR TOO high, inflating the price of the tickets over 30%! RIDICULOUS. I will never use your service again. I am fully disgusted.
Weldon Hill
You set the ticket prices too high and don't state what the extra up charge is for.
Was a little confusing to begin with but got through it ok
My first experience was good. Would use it again. I didn't mean to use the site but I'm glad I did.
I was looking for better priced tickets. I was not told about the extra fees up front. I was not told about the obstructed view until tickets were purchased.
Excellent seats and service. Very good choice of seats and prices
Very satisfied had my tickets within 5 minutes with no complications
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members