From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing.
We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I don't have my tickets yet! I have a confirmation but no tickets. Very shady.
I will NOT be using this 3rd party service again. It took an EXORBITANT amount of time searching my email for the confirmation so that I could accept and download the tickets.
I made two purchases, one for 6 tickets to the event and another for 5 tickets. I did receive a confirmation for both purchases. In the confirmation email it was written that I would receive another email from Ticketmaster with instructions on how to accept and download the tickets. What needed to be input into the search bar to find the next emails was ridiculous.
This is from the confirmation email from eventticketscenter——
-Search your email for phrases like "forwarded", "has sent you",or your order ID. The email may not be from our site directly.-
I was checking spam, promotions, and all mail, I still couldn't locate the email that was suppose to follow. It didn't show up under ticket master or the performance name.
After reaching out to the help desk an hour before the show I was able to locate the email. The tickets were appropriately loading onto my account but…. It was only for one order!
I didn't even get the email from ticket master to accept and download the tickets for the second order until 11:56! The performance started at 12:00! If you didn't accept and download the tickets before the performance start time you will never be able to download them.
It was an awful and extremely stressful experience. Eleven people-kids, elderly, adults Standing out in the cold at the ticket counter trying to get help accessing tickets.
The person was only also able to locate one order. That again is because I never received the second email until minutes before the show started even though I purchased them the day before.
He said that this website is a third party purchaser and they have nothing to do with them or the tickets I purchased.
Buyer BEWARE-purchase from Ticketmaster or another non-3rd party website
Easy to follow and purchase tickets. Received them fast. Easy to add to my phone.
I didn't know I was buying tickets from tickets on sale. I thought I was buying my tickets from Ticketmaster
It was ok, but the cost of insurance was quite high. Disappointed at that fact.
Very easy experience, from purchase to use. There were no issues whatsoever.
Thanks--the process was easy! Looking forward to the show!
Ty so very much for helping me out through the process of printing my tickets. It's very well appreciated.
The process was super easy and I received my ticket the next day and could just add it to my Apple wallet and not stress printing anything or finding an email.
Not happy… no where on my purchase did it indicate "obstructive view" til after my purchase costing 1700$.
The site was easy to use! However, the charges above the ticket were fairly expensive - a 95.00 ticket ended up costing me $136.00.
I don't like being bullied into leaving a review with email messages that say "further action needed", making feel like I'm going to lose
My tickets if I don't confirm, only to find out it's just a site review; therefore I'm leaving a negative review.
I expected to receive my tickets via email immediately after purchase. I wasn't aware that my seats aren't really secure. Would have liked my tickets to have been provided when i purchased.
No thank you. No thank you. No thank you. I will not be forced to write a review
Easy to use for this guy - but a little nervous that I have to wait so long to get my tickets - not sure why I have to wail till June to get my tickets
I was not able to get refund for tickets. Although tickets are transferrable, I don't want to deal with reselling.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members