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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had a great experience with the ticket sales it was easy and well communicated.
Easy to navigate! Follow-up emails. I would order my tickets from them again!
On the website it suggested 1400 Dock St for a parking facility for attending an event at CFG Arena. There is a 1.2 mile distance between this parking location and the Arena. It took me 28 minutes each way to the venue from the lot and back from the venue to the lot. They need to change the algorithm and not recommend this Dock St location for CFG Arena parking
I still haven't received the tickets I purchased so I'm not sure why I'm confirming my experience with you yet.
I received an email with great instructions. I appreciate that thorough explanation.
I tried to call and got the run around. I will go through the venue next time.
Add it on extra charges that I didn't know for handling fees was more expensive for resale tickets
I received email to say purchase was confirmed and funds were deducted but I have no tickets, no information to reach out to anyone. These procedures do not make me feel comfortable about dealing with a reputable business.
Waiting for my tickets as soon as I get them I will give a review
Good customer service. Was able to verify that I actually got the tix I bought. Their website is kinda weird.
My experience was fine. It was easy to follow the prompts. I'm a little confused why I didn't get the tickets immediately and won't receive them until the day before my show however.
Site and tickets were easy to peruse and purchase from - no issues so far
I keep getting emails to confirm receipt of order, and I think I've confirmed, but I keep getting emails. I try the help button and get nowhere. I don't know if I'm attending the concert or not. Also it says I may have to refresh before the concert, but I don't know how to do that.
All good, no issues.
Would have helped to have clarification in difference between some ticket options e.g general admission, general standing
Was surprised that it was easy enough for me. Looking forward to future purchases.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members