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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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1) There was no mention of a $71 service fee during the purchase/checkout process.
2) I noticed this outrageous fee AFTER I received my email confirmation of the purchase.
3) I cannot get my tickets - the reset password email will not come through at all - I've tried
several times?
4) How will I get my tickets now?
I could've got the same tickets for about $125 less through ticket master! Kinda pissed off!
Paypal didn't work, password problems, login problems and navigation of app poor.
Poor, sending need to confirm email just to get survey response is a waste of my and makes me feel very negative about your service
Awesome, they did an amazing job. Smooth transistion. Would recommend using them again. Please choose them.
It was great! Easy to do. No problems at all. Thanks very much
Ended up not knowing I purchased these tickets because my screen said I timed out of my transaction.
Just very confusing.
I will pay for these tickets. But they were advertised as $90 apiece, which was already an exorbitant price to pay. But the final amount that was quoted me was a total of $530!
Because this is a Christmas gift to my daughter I will pay whatever your quote is. But I will never use this service again and I will certainly caution others away from your site.
Great. They followed through with died and accuracy on my tickets. No hassle
Weird to manufacture an email to induce a feedback response from customers
So far so good. Still awaiting tickets. Hopefully everything will work out well
First time user of this site so it seems fine so far. Time will tell. I do appreciate the follow up and hope that I am not scammed. I did but the insurance as well?
Confusing and not sure how or when I will receive the tickets. Bad customer experience so far.
The app was very easy to use. If you can read, you can follow it.
I had a great experience! I have used it in the past and will also use it for future ticket purchases! Thank you!
It's a bit convoluted in today's electronic world. (It's like a back-of-the-room deal where Harry has to talk with Joe, who then confirms with Louie if you can get in the club or not.) Just give me the tickets at purchase without all the hoop jumping!
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All sorted out. Thanks
I received my tickets. Everything is good. Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members