On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.
TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.
Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.
TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: customercare@ticketsales.com
- Live chat: https://www.ticketsales.com/content/contact.html
TicketSales.com Reviews Summary
The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy to use. I wish I had the seat number.
Not too bad, just too expensive.
So fast and easy
It was so easy to navigate and use. I couldn't believe it.
Fast and convenient
Super!
I looked for tickets and this seemed the easiest. I would have liked to have more reasonable pricing and be able to print the tickets. (What if there were an issue with my device?)
Very good experience
Prices were high for seats for such a small venue and the artist didn't even come out and perform until the last 35 minutes of the show.
Link sent to download tickets did not work and had to be resent otherwise have no complaints
Good so far!
Little confusing as to delivery method and WAY overpriced!
After the purchase I discovered the price was over double the actual price being sold at the venue, not cool.
It was awful, the show started at 2, I didn't get my tickets til 7 pm. I had to go to the gate and buy 4 more tickets because my granddaughter was crying extremely loud. I overpaid and didn't even get to use the tickets! HORRIBLE EXPERIENCE, NEVER AGAIN!
I wish there was a better break down of how the seats were arranged and the service charges, etc were made clear earlier in the process
Purchasing tickets was quick and easy.
Was ok
Quick enough
Your service fees are insane and you ask for too much information. Eventbrite, for example, does not require phone number, just email. You don't need to follow up with me, just consider changing your policy. Also it would be nice to have the ticket appear in another app, e.g. apple wallet.
Easy
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members