Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
This transaction was very easy. The few false starts were entirely of my doing, and once that was out of the way, I had my tickets in short order. All that is left is to pick the perfect shirt to wear. Thanks for the great experience.
Perfect! Transaction was effortless and easy to follow! Would like to have paid in Canadian dollars and not US$$.
Tickets. Expert is basically a bad Stubhub - it is ticket listing service company that matches ticket third-party ticket sellers with buyers. This company doesn't actually hold any of the tickets themselves and has no real way to verify their authenticity.
Tickets. Expert also charge ridiculously high service fees ($50+ per ticket) for the use of their site, and you only find out about those fees at the final stage of checkout.
Tickets. Expert offer absolutely no refunds on your purchase regardless of the circumstances or how quickly you call them to reverse the transaction. Call within one minute? Does not matter - they will not provide a refund.
If the tickets you receive are fake, they will put you through hoops to try to get your money back. The 100% Authentic Guarantee on your tickets is baloney - because they are merely a middleman between a seller and a buyer, they have no way to authenticate the tickets and do not stand behind their ticket guarantee.
You'll end up giving up on your refund and trying to recoup the money through your credit card company.
Avoid like the plague.
My only problem is that I forgot to enter my discount code and am not sure how to have it applied to my purchase.
Thank you for helping me with this... surprising my friend bc been wanting to go to this for months now!
Tickets were high enough but the added $135 for service fees were expensive. The buying process was efficient and quick.
Ticket. Expert was an excellent experience and fast and security being first. I hope that I have an opportunity to use this Ticket. Expert again.
It was very quick and easy. I would definitely use it again next time and I would definitely recommend to a friend
My review is ok i am wondering how i receive my tickets. Please send me my tickets so i can print them off
It was very reliab, and the order I placed was the moment I decided to go to the concert. I almost forgot the concert was today, and as soon as I got to remember, I went online and found this to be the most reliable source to get my tickets online. The order was confirmed in an instant and i am still waiting for the confirmed ticket. Thank you
A very easy experience to order, a few clicks and i was done. No fuss at all. I would gladly use this service again
Mu bought my tickets to Metallica Concert and within 1 minute I receive them in my email box, it was a great experience!
User friendly, but service fees are ridiculous! Unfortunately I will not receive my tickets until 2 days before the show which is in December. But I had to pay for them today. Personally I think I shouldn't have to pay until I receive what I bought. I hope there is not a problem when the time comes.
Nice to have Tickets. Experts services, but the fees are on the high side. I will not complain to anyone unless I am ask by a particular person. Joe Kay
Is there a reason why we can't be given the EXACT seat numbers when ordering? I could be stuck in a bad place. Also, I was not given an opportunity to select Standard or Express shipping.
It was very good and we are happy to come to the game we will have a good time we love nfl football games
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members