Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Use Tickmaster or Stubhub before them. They purchase their tickets and mark them up. Then they don't even give them to you until 4 days before the event.
Hopefully will get tickets in the mail on time... Got my order confirmation with # immediately after ordering. Got good seats but for a hefty service charge.
I ordered 2 tickets, even got email reminder of event coming. No tickets and still no tickets. Closer and still no tickets. No response from ticket seller or customer service. Poor. Will go elsewhere.
Got my download for my tickets right away! The site was easy to use and quick to find everything I was looking for!
Fairly easy system and very easy to use seems solid just hope the ticket makes delivery on time and safe no delays
Good experience. Would use the service again. Great seats great prices great experience. Will definitely refer to friends and family.
Now we have to give credit to Mayweather because what Mayweather can do is what Mayweather Sr. Calls 'walking your opponent down.' So what he does is he gets in the pocket and covers himself and he'll walk you down. And he'll let you throw punches and Pacquiao is probably going to keep throwing punches in bunches and he might tire himself out while Mayweather is just blocking everything. And then Mayweather can just come, throw his combinations of two or three punches, win the round, put the rounds in the bag, and win the fight.
The fees added to your tickets are very high so in turn makes the concert a lot dearer than I originally thought. I feel the could be a lot lower to make it more affordable for your customers
No where during the purchase procedure did the site say that the price was in US dollars till after paying! This was disappointing as the exchange rate/fee is high right now for Canadians.
Ordered tickets 2 months ago, got an email 3 days before the event saying I will receive the tickets 1DAY AFTER THE EVENT! Spent 2 days calling trying to get the tickets on time... Didn't happen. Now after TWO hours of being on hold trying to get a refund bouncing from person to person another random lady answered, I told her I wouldn't hold anymore I learned that this lady didn't even have the authority to refund my money and I was gonna have to be redirected AGAIN! At this point I just gave up and realized it was impossible to get a refund and hung up
The tickets arrived one day before I was to leave for NYC, Why the delay? Did they not HAVE the tickets but were waiting for a scalper to hand them over? Not sure I would use them again. The service charges were very high.
Easy transition. Will I get my tickets before February/ I am leaving for Las Vegas
Around February 10,2018. I need them by then.
Awesome working with tickets, expert. Received tickets as told. Fees a little high. But on a whole i would use them again.
Actually I have my tickets in my hand the system really works.
I had a few false Starts when I first started but when I got those out the
Way I was off to races. Thank you so much for the great experience.
Good and easy service, thankyou, This is making my experience fantastic, I've always wanted to see a Redskins game in Washington, I'm a big out of state fan, and you guys made it possible
Easy site to navigate. Instructions were simple to follow. Hardest part was trying to come up with a 100 character review.
Just wondering if anyone has had any issues with fraudulent tickets being delivered? Other than high services charges, are tickets legit?
Will be able to give full review once I actually get the tickets. But so far the system is very user friendly.
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members