Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I discovered my debt card was hacked a few hours after purchase was made on my card. I contacted their help desk and was told to provide paperwork showing I closed my account. I did as instructed. Bank told me it would be more than 72 hours before I would receive documentation. Returned call to their help desk. I was told no problem. Rec'd required document yesterday & sent first thing this morning. They denied my refund! Spoke with "boss" who again refused to assist. When asked when I would receive return call was told "I will further investigate and if I have good news by 5:00 I will call back." Apparently, no good news since I did not receive a call back. Sad that they are unwilling to forgo their 72 hour policy. He more or less accused me of not telling the truth. Hard to believe in this current environment that people aren't willing to help when accounts are being hacked daily. I WILL NEVER recommend this site!
My first time using this it was quick and easy. I would definately use it again. We are excited for the show but I did think the service charge was a little high.
I really enjoyed using this site. I was able to easily search the available tickets for my event. The prices were great but, do beware that there will be a sizeable Service Fee attached as the final step upon checkout. Again, still well worth the total price but, it did come as a bit of a surprise to me that a $36 per ticket fee was attached only in the last confirmation of purchase step. I would still use this site again in a heart beat though.
Nice. Looking forward to the concert. Just follow the direction and it works. Like using the alliante center tickets. Thank you. I am just glad to go to a nice Christmas concert.
I was ordering in the car on my way to vacation or I would have canceled this order. A $38. And some cents service charge on a $114 ticket is highway robbery!
I had no problem with the service to purchase my tickets
For Scott Rolen Bobblehead night Sept. 30th Thank you
For your help it will make a fan very happy for this favorite
Ball player of his.
Easy to purchase tickets no hassle.My wife is from Ohio and she is going to take her mother to the game who is also a big fan of Ohio state.
Awesome pretty nice and quick. Went by fast and was very helpful with everything I needed. Easy and quick with no problems. Whenever I want or need tickets for an event this will be the perfect place to get my tickets
I really liked how easy this website was! They kept me updated with my order up until the concert wich is very nice! And im excited to go to guns n roses :)
Handling fee is extremely high for the value of the item. Very confused as to why there is a delivery charge on an electronic e-ticket
It was fast, easy, and cheap. Will definitely use this again. Can't wait to use this site again. Can't wait for our game tomorrow. Thanks for ease of use with your website
I filed a dispute with Discover and they found for this merchant. Refused to refund. This was a fraudulent sale. I would give no stars if I could. Have contacted CT attorney general as that is the state in which they are licensed. Also filed complaint with BBB. DO NOT purchase tickets from this seller. Broadway.com clearly lists Dates when Ms. Midler is not performing.
This entity is still selling tickets for "Bette Midler" in Hello Dolly for Tuesday performances even though it has been wodely published since mid-June 2017 that she would not be performing on Tuesdays, and other dates, for the remainder of her run. Despite that, they are selling tickets for these performances without a disclaimer as other third party sale entities have. I bought tickets for a Tuesday performance at ridiculously high orices thinking Ms. Midler would be performing. They refuse to refund my money despite this lack of truth in advertising. BUYER BEWARE.
Very good site easy to use would recommend this site and very user friemdly. Was overly happy with my experience thanks for the help
WOW, Ticket Experts are exceptional at what they do! I tried another vendor (VividSeats) and waited over 4 days and still no tickets. I tried Ticket Experts and had them within minutes.
Will definitely be using them again. Great job!
Very average and too slow and put me through to other services I really had no time for. The call took over 20 minutes when I only had 5 minutes. Very dissappointing and a hard sell which I did not appreciate. Very hard to understand to person on the line who had an accent.
A quick, easy, and convenient way to find non inflated prices on the events you're interested in experiencing.
Picking up tickets is to me old school. Intstant download is preferrable. The notification of pick up location is also not given after purchase. First time user and concerned.
As much as the system is fast, the handling fee is way too expensive. I was about to buy 25 tickets for Lion King and found out I can only buy 14.
Also, there is no options for group tickets with cheaper price (for people buying more than 10 tickets). This is very unfortunate.
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members