Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I tried to buy a ticket for a Canunks game through ticket experts. The email receipt of my purchase including a 7.95 USA delivery charge on top of the 15.30 service fee came immediately. My ticket did not come so I called the company and they told me there was an error on their end for that ticket. They offered me another ticket so I took that offer went to a place where I could print it but it didn't show up before I had to leave to make it to game on time. It showed up on route so I tried to down load it so I could print it in next town. Next problem it will not down load I phone the customer service again they tell me I can only download it from a computer. They will not cancel it so I can buy a ticket at the gate. They will not send it to will call. They tell me to go to a Walgreens. I live in Canada, there are no Walgreens. Now thanks to the ineptness of this company I will be late for the game and I am still short a ticket. I basically threw my money away. Never use this company unless you don't really need the ticket.
I get to take my nephew to his first Arrowhead experience. The loudest stadium on Earth! GO CHIEFS!
Seemed pretty easy to order then have the tickets sent electronically to download, no muss, no fuss, no hassle
Ridiculous service fees that are half the price of the ticket. No refunds even if purchased 10 min ago and have to wait days for a confirmation of purchase to come through.
Great process add ability to add parking after ticket selection and things will be better and more efficient as i had to curcle back around and 100 is silky
Cheap tix i will be using again! The process didnt take long at all. I would recommend to a friend, thanks!
Service Charge was half the price. Really not good! Don't really understand why it needs to be over $70.00/ticket.
Never received my tickets. Called, on the phone for an hour and have now reported ticket. Experts to fraud department at my bank and also reported to the BBB. You can be assured I will blast this all over the internet and social media too so no one else gets ripped off by this business! I would not have even given one star, that was not optional
I discovered that my tickets were purchased for the wrong day when I got the email confirmation. I called "customer service" immediately and explained to them that I actually wanted to come to the event a week earlier (which they had tickets for) and asked if they could change them. They told me tickets are nonrefundable. I explained that I didn't want a refund, I had merely booked the wrong date and would like to change it. I was told I should have read the pages and pages of fine print before ordering. Luckily my CC company was more understanding, and they filed a dispute for me. NEVER AGAIN
I love this medium by which I can buy my tickets, excellent environment and enjoy the concert.
Here we go...
Ordering the two tickets was an easy process. The directions were very understandable and in an organized manner. It is a secure sight. I received e tickets within 10 minutes of ordering them.
Why would you charge so much just to have the tickets sent to your email? It makes absolutely no sense!
My wife surprised me with tickets to UFC for my birthday. She paid $600 for 2 seats only to find out Day before event when we printed tickets of their face value was $95! She called to discuss and was told should've read the fine print, which is true but incredibly ignorant!
Excellent service in providing the on-line sale. Very easy and smooth process. The service fee was reasonable, given my total budget and the specific seat location I wanted.
I purchased tickets to a football game and got better seats than I had originally ordered. Thank you! We are looking forward to enjoying the game.
I was able to purchase my tickets easily I got the amount I needed I would definitely purchase this way again
First time I ordered from this site and everything went smoothly. Will will this site again in the future.
Very easy to buy and pay... I have used them before... and I will use them again and again... quick emails and great follow up. Thank you...
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members